Ratings based on 157 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from waterloo, on

Nice hotel with awesome views at breakfast

Posted Feb 5, 2016
Great food and great service. Beautiful rooms and hallways. Although elevators could have been faster. As weird as that sounds they took forever to come.
5 out of 5
Recommended
for Everyone
by A verified traveler from lecco italia

Ottimo hotel in centro a Panama city

Posted Jan 26, 2016
Tutto ok. Un hotel a 4 stelle con tutte le stelle al loro posto. Piscina utilizzabile fino al tramonto poiché è al 27° piano per cui il sole non viene oscurato dagli altri grattacieli. Room service garantito entro 30 minuti. Zona centralissima. Se in offerta è consigliatissimo altrimenti il prezzo temo sia piuttosto alto.
Comment from Hotel Management
Jan 30, 2016 by Royal Sonesta Panamá, Hotel Management
Buon giorno, signore Luigi La ringrazio molto per i vostri preziosi commenti, questi ci motivano a continuare a lavorare per offrire un servizio di qualità. Siamo lieti che il vostro soggiorno con noi è stato molto piacevole. Speriamo di avere il privilegio di averti di nuovo in questa casa la visita del Royal Sonesta Hotel. Grazie per averci scelto! Cordiali saluti! Royal Sonesta Panama.
3 out of 5
by A verified traveler

Posted Jan 18, 2016
Pros:
Cons:
Location:
Hotel needs improvement in customer service. Breakfast selection not very appealing.
Comment from Hotel Management
Jan 23, 2016 by Royal Sonesta Panamá, Hotel Management
Good Afternoon Dear Guest, Thank you very much for your valuable comments, for us they are very important because they allow us to identify those aspects that we need to improve, so we can provide quality service. We are working on that. Moreover, we are pleased that your stay with us was enjoyable and comfortable. We hope we give the opportunity to provide the best service if you decide to return to Panama again. Best regards! Royal Sonesta Panamá.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to area of interest

Posted Jan 17, 2016
good service, close to financial district and shopping area, room quite comfortable, clean, nice view. quiet location
Comment from Hotel Management
Jan 18, 2016 by Royal Sonesta Panamá, Hotel Management
Good Afternoon Dear Guest, Thank you so much for your comments, that motive us to continue working for to give you a quality service. The Royal Sonesta Hotel family feels very pleased you have been an excellent stay with us. We'll hope you visit us again. Best Regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from Amersfoort

Prima comfortabel hotel

Posted Jan 10, 2016
Pros: Zwembad op de 27e met prachtig uitzicht!
Cons: Bar aan het zwembad voor een drankje en hapje.
Location: Centraal gelegen voor uitstapjes naar casco viego en Panama viego. Voldoende winkels en banken in de directe omgeving van het hotel.
Een prettig hotel met goede uitstraling en fantastische panoramische uitzichten! Kamer en badkamer zeer comfortabel en ruim, heerlijke bedden en goede airco! Prima vers ontbijtbuffet.
Comment from Hotel Management
Jan 15, 2016 by Royal Sonesta Panamá, Hotel Management
Good Afternoon Mr. Wim, Thank you so much for your comments, we are very happy your stay with us has been enjoyable. We are working every day for to keep a good quality service level. We hope you'll visit us again very soon... Thanks for choosing us! Best Regards!
3 out of 5
Recommended
for Everyone
by A verified traveler from Frankfurt

In die Jahre gekommenes Stadthotel

Posted Jan 8, 2016
Pros: Die Lage und die großen Zimmer waren prima!
Cons: In Summe mahlen die Mühlen (Service) in Panama anders als in Europa - in einem Stadthotel ist das manchmal nervig.
Location: Ausgehen - Calle Uruguay
Das Casino nebenan ist nicht mehr in Betrieb und auch der Pool wird einfach mal komplett wegen Veranstaltungen gesperrt. Ansonsten große Zimmer und je nach Etage gute Aussicht auf die Skyline von Panama. Housekeeping ist nachlässig, besonders wenn man nach etwas fragt wie Handtücher, Kleenex etc. in mehreren Fällen passierte gar nichts trotz Nachfrage.
Comment from Hotel Management
Jan 16, 2016 by Royal Sonesta Panamá, Hotel Management
Guten Tag Herr Carsten, Wir entschuldigen uns für die Unannehmlichkeiten während ihres Aufenthalts bei uns entstehen, während wir freuen uns über Ihre Kommentare, da sie die Möglichkeit, die Aspekte, die uns von unseren Qualitätsrichtlinien zu halten Verbesserung darstellen. Wir arbeiten daran, einen guten Service zu erhalten, aber wir sind zuversichtlich, dass wir jeden Tag zu verbessern, denn unser Hauptziel ist es, Ihre Erwartungen zu übertreffen. Vielen Dank, dass Sie uns gewählt haben. Zurückzufordern, und wir möchten uns auf Ihren Besuch wieder. Mit besten Grüßen!
4 out of 5
Recommended
for Everyone
by A verified traveler from Frankfurt

Grosse Zimmer eingeschränktes Angebot

Posted Dec 30, 2015
Zentral gelegenes Hotel mit grossen Zimmern und teils gutem Ausblick. Das Frühstück hat Optimierungsgsbedarf. Das Personal ist sehr freundlich, Klimaanlage ist super einstellbar. TV Sender eher Spanisch und wenige englische Sender.
Comment from Hotel Management
Jan 3, 2016 by Royal Sonesta Panamá, Hotel Management
Guten Tag Herr Reiselust, Vielen Dank für Ihre wertvolle Kommentare. Wir freuen uns, dass Ihr Aufenthalt bei uns war angenehm und angenehm. Wir hoffen, verwöhnen uns die Möglichkeit, Ihr Gastgeber wieder sein. Danke für Ihren Besuch! Mit besten Grüßen! Royal Sonesta Panama.
4 out of 5
Recommended
for Everyone
by A verified traveler from atlantic city

Rooms were great!

Posted Dec 8, 2015
Early check in and rooms redone and spacious. Hotel itself a little dated and not ideally located. Elevators few in number as 2 seemed broken. Still a good experience overall
Comment from Hotel Management
Dec 14, 2015 by Royal Sonesta Panamá, Hotel Management
Good Afternoon Dear Guest, Thank you so much for your comments. We are very happy your stay with us has been enjoyable. We are working every day for keep a good quality service level. We are aware that we had some incidental inconvenience during your stay with us, but we work as soon as possible to improve it . We really want to thank you for your patience, understanding and tolerance. We hope you'll visit us again... Thanks for choosing us! Best Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Elevator

Posted Nov 27, 2015
Cons: Elevator situation
Location: perfect location centrally located...
Elevator problem with 2 out of 4 working and 28 floors... but hotel overall is good and plenty of AC...
Comment from Hotel Management
Dec 14, 2015 by Royal Sonesta Panamá, Hotel Management
We apologize for the inconvenient during your stay with us and the same time, thank you so much for your comments, because is an opportunity for improve all of aspects us away from our quality policies. We are aware that we had some incidental inconvenience those days, but we work as soon as possible to improve it. . We really want to thank you for your patience, understanding and tolerance. Thanks for your visit! Best Regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Nice hotel but showing its age

Posted Nov 24, 2015
The staff were friendly and, for the most part helpful. The only negative experience we had was probably caused by a language issue (our spanish is practically non-existent). We needed towels and had to call 3 times. Otherwise, the rooms were clean and spacious. The facilities were nice but getting dated. The elevators were a bit wonky - sometimes we waited 10 minutes! That said, I would stay there again as the price was good, the location was good and the stay overall was pleasant.
Comment from Hotel Management
Dec 14, 2015 by Royal Sonesta Panamá, Hotel Management
Good Afternoon Mr. Lester, We apologize for the inconvenient during your stay with us and the same time, thank you so much for your comments, because is a opportunity for improve all of aspects us away from our quality policies. We are working to keep a good service as always, but we are sure we can do better, because our main goal is exceed your expectations. Thanks for choosing us! We hope you'll visit us again very soon... Best Regards!