Ratings based on 223 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2017
Was fine. The breakfast could be better for $18.75
2 out of 5
by A verified traveler from Canada

I cannot believe this is a Sheraton!

Posted Apr 8, 2017
Pros: Some staff were really good when needed. The Hotel manager (Jose?), "Lady" the conceirge, the manager of the VIP 15th floor. They were great.
Cons: Train the staff to speak at least some basic English. Do something about that restaurant staff. Keep your menu stocked at all times or change the menu
Location: The location is great as far as being accessible is concerned.
I don't usually give negative reviews, but I honestly cannot avoid it this time for the sake of all future travellers. Let me start by saying, if you are fluent in Spanish, you may not have had as many issues. However, there is more than just a language barrier at this hotel. 1) Hardly anyone except for the conceirge & hotel manager/reception spoke English. The servers didn't, the bar attendant didn't, the room service didn't. Want to order something for your room? Be fluent in Spanish, or be ready to get pushed around to several departments & call multiple times and just hope for the best. 2) 2 mornings I went for breakfast to the buffet in the basement. The place was filthy. None of the tables that were used were cleaned up. We had to walk around the restaurant looking for a table that was clean. We sat down and literally had to ask 3/4 times for someone to come with coffee! When we addresses the host, she quite literally turned her head away so as not to deal with us. The manager of that restaurant, did nothing. Same restaurant ... we went for dinner ... this time the place was cleaner but it took forever to get service. We witnessed an entire family who had arrived before us leave because nobody attended to them. The manager just watched as they walked out. 3) Out of the 7 days I was there, they only had the kind of wine I wanted (on their menu) 2 of those days. This is the Sheraton Grand?
Comment from Hotel Management
Apr 10, 2017 by John G., Hotel Management
Dear Anonymous, Thank you for your feedback. We are very sorry for the service inconsistencies you experienced, and have shared your comments with appropriate hotel leaders. We look forward to seeing you next time you are in Panama to improve your stay experience. With warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Comfortable, nice design

Posted Mar 21, 2017
We stayed for my nephew's wedding, the rooms were clean and comfortable, room service excellent !! We recommend it.
3 out of 5
by A verified traveler from Seattle

ok place. Loud and noisy. No late night restaurant

Posted Oct 17, 2016
Location: not sure. Went down the block to a restaurant recommended by the staff - the steak was tough and bland.
I stayed here on night due to flight issues. I was looking forward to having a nice meal, but the main restaurant is closed at 8pm. Room was ok. The location is noisy. The casino was not what I would call upscale. There were several events going on and so lots of people in format attire walking around the hotel.
Comment from Hotel Management
Oct 17, 2016 by Sheraton Grand Panama, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We apologize for inconvinience during your stay. We will work on fix them up
4 out of 5
by A verified traveler

Posted Sep 11, 2016 on Hotels
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by Jeff

Great Hotel For My Stay

Posted Jul 30, 2016 on Hotels
Very clean, comfortable, great staff and I used Concierge twice and very good assistance given.
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel , very nice stuff

Posted Jul 26, 2016 on Orbitz
Pros: Stuff , really nice and helpful people.
Hotel was good and convenient, stuff are wonderful, rooms are not the biggest and they feel a bit to crowded. but it was clean and the bed was very comfortable. The view from my window was less than nice but not much they can do about it. good food at the restaurant , overall a good experience.
Comment from Hotel Management
Oct 17, 2016 by Sheraton Grand Panama, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by Edgardo

Posted Jul 15, 2016 on Hotels
Easy for kids wither 3ft pool area. Great lockers from spa area by the pool with sauna and steam room.
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler

A different Panama

Posted Apr 26, 2016 on Hotels
The Hotel it is perfect, the only thing we need to ask is a mirrow in the bedroom, their is only a mirrow in the bathroom
5 out of 5
by Itay

This traveler left a rating score only Posted Apr 21, 2016 on Hotels