Ratings based on 149 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel!

Posted Aug 17, 2015
Distance walk to atlapa convention center. Nice area
Comment from EPC
Aug 25, 2015 by Sara P., EPC
Thanks for take the time to let us know your comment about the hotel Sheraton Panama and our location at walk distance of Atlapa Convention Center.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful food and staff

Posted Jul 6, 2015
had a great time, ecexellent workout faciltiy. pool always clean......food was excellent
Comment from EPC
Aug 25, 2015 by Sara P., EPC
We were very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting us know how impressed you were with our food and the staff as well the service you received. Thanks again and we hope to see you son.
4 out of 5
Recommended
for Everyone
by A verified traveler from BP

Bien localizado para centro financiero

Posted Jul 6, 2015
Cómoda y personal servicial la comida no muy buena y pocas alternativas de restaurantes
5 out of 5
Recommended
for Everyone
by A verified traveler from guatemala

Muy bien muy céntrico

Posted Jun 26, 2015
Muy bien descanse súper bien todo el personal muy amable y agradable
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Posted Jun 25, 2015
Cons: Food quality on the buffet
Food at the dining room buffet is 6 out of to.\\0. I can't believe an American chain does not have at least one single malt scotch in the bar. (this 3 years running after talking to bar manager) At least you can smoke on the veranda bar.Otther than those small complaints, the hotel is a good stay.
Comment from Hotel Management
Aug 26, 2015 by Sara P., Hotel Management
Dear Michael: We greatly appreciate you taking the time and effort to provide such feedback as often it is only through yours comments that we can attempt to maintain and improve the standards which we set. Your comment show us an opportunity about our alcoholic beverages inventory and we already add to it the Glenffidich Single Malt Scotch. Regarding the fact that we are a free smoke hotel, by law in Panama is not allowed to smoke in the public áreas. Please accept our apologies if we do not fill your expectations during the time that allowed us to be your hosts.
5 out of 5
by A verified traveler

GOOD HOTEL

Posted Jun 5, 2015
Pros: VERY FREINDLY PEOPLE GOOD SERVICE , LUXURIOUS
Cons: EVERYTHING WAS PERFECT
Location: VERY RELAXING
VERY LUXURIOUS HOTEL , EVERYTHING WAS EXCELLENT
Comment from Hotel Management
Aug 25, 2015 by Sara P., Hotel Management
Thank you very much for providing us with your feedback on your recent stay at the Sheraton Panama Hotel. We greatly appreciate you taking the time and effort to provide such feedback as often it is only through your comments that we can attempt to maintain and improve the standards which we set. We do look forward to seeing you with us in future. Warm regards,
5 out of 5
Recommended
for Business Travelers
by Vladimir from Goiânia

Bom hotel

Posted May 18, 2015 on Hotels
Um hotel de luxo, com todas as características de sua bandeira.
Comment from Hotel Management
Aug 1, 2015 by GeneralManager, Hotel Management
Obrigado Vladimir por seus comentários. Nós estamos contentes que você tenha desfrutado sua estadia. Atenciosamente, Jorge Berrio - Director Geral
2 out of 5
by A verified traveler

No hot water for 3rd time during 7-8:30 AM

Posted May 17, 2015
Water pipes hawl like a sick wolf every time your neighbors use the toilet and or shower Managment don't care, they'll move you to another room with no neighbors...
Comment from Hotel Management
May 26, 2015 by GManager, Hotel Management
Dear Anonymous, Thanks for leaving your comments. We truly apologize for the bitter experience you had at the hotel. I have addressed our team and I assure you that we are working diligently to ensure a similar situation does not occur in the future. Again, thank you for your valuable feedback. We look forward to host you soon. Regards, Jorge Berrio, General Manager
4 out of 5
Recommended
for Business Travelers
by Juan

This traveler left a rating score only Posted May 15, 2015 on Hotels
4 out of 5
Recommended
for Business Travelers
by DOMINGO from MADRID

FENOMENAL. UN ESPEJO DE CUERPOR ENTERO MEJORARÍA

Posted Apr 26, 2015 on Hotels
El hotel está estupendo. Un espejo de cuerpo entero estaría fenomenal en las habitaciones, teniendo en cuenta la categoría del hotel.
Comment from Hotel Management
Aug 1, 2015 by GeneralManager, Hotel Management
Estimado Domingo, gracias por contactarnos y compartir este maravilloso comentario con nosotros. Es un placer saber que su estadía en el hotel fue fenomenal y también es un placer anunciarle que debido a la fase de renovación en las habitaciones, habíamos desinstalado los espejos para su restauración. Sin embargo, en estos momentos estamos en la fase de reinstalación de los mismos. Esperamos recibirle pronto en su próxima visita a la ciudad de Panamá. Atentos saludos, Jorge Berrio Gerente General