Terrace/patio

Reviews of Toscana Inn

3.5 out of 5
Toscana Inn
Via España, Calle D El Cangrejo, Panama City, Panama (province)

Reviews

9.0

Wonderful

Rating 10 - Excellent. 376 out of 691 reviews" "
Rating 8 - Good. 253 out of 691 reviews" "
Rating 6 - Okay. 45 out of 691 reviews" "
Rating 4 - Poor. 10 out of 691 reviews" "
Rating 2 - Terrible. 7 out of 691 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.2/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Josefina

Liked: Staff & service
Disliked: Cleanliness
The staff very attentive and friendly. this place had a 9.0 review, I don’t think this is an honest rating because just across the street there was piles of trash I also found a roach in the bathroom and the breakfast very limited..
Stayed 2 nights in Mar 2024
Response from Toscana Inn Hotel on Mar 18, 2024
Hello Ms Josefina, thank you for your review, it is very important for us to know your opinion, our breakfast is a basic breakfast that is included on the rate but we have menu breakfast that the guess may complement with our rate breakfast. In other instance we will verify about the roach in the bathroom.

10/10 Excellent

Kevin

Stayed 2 nights in Mar 2024
Response from Toscana Inn Hotel on Mar 27, 2024
Hola Sr Kevingracias por su puntuación, esperamos volverlo a ver pronto

6/10 Okay

Roch

Stayed 2 nights in Jan 2024
Response from Toscana Inn Hotel on Feb 9, 2024
Hello Mr Rochthank your for your punctuation

8/10 Good

Martha

Traveled with family
Friendly helpful staff, big clean room.
Stayed 1 night in Jan 2024
Response from Toscana Inn Hotel on Feb 4, 2024
Hello Ms Marthathank you for your visit, hope to see you in a next time

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, good price
This place is reasonably priced, pet friendly, super clean, good location. My only complaint is minor, there are not convenient outlets in the room, and we all travel with devices now that need charging! Otherwise, my second stay here was great and I will book again!
Stayed 2 nights in Nov 2023
Response from Toscana Inn Boutique Hotel on Nov 24, 2023
Hello, thank you for your review, hopping to see you next time

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Needed a pool.
Stayed 4 nights in Oct 2023
Response from Toscana Inn Hotel on Oct 31, 2023
Good day Mr Nicholas,Thank you for your comments

6/10 Okay

Cynthia A, Hinesville

Disliked: Staff & service
The desk clerk was very rude and I told her thzt that the phone in my room didn't work she Never got it fixed. I had messages she never told me. My lawyer personally had to come and tell me that my room phone was not working. He said that he called the desk several times then he came to pick me up. He spoke to her and stated that she was rude to him as well. Will never stay there ever again.
Stayed 7 nights in Sep 2023
Response from Toscana Inn Hotel on Sep 28, 2023
Hello Ms Cynthia, thank you for your review, we want to apologize for this issue, it help us make the necessary corrections

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
We have stayed at Toscana Inn several times for the past 9 years. Good breakfast, comfortable room and friendly staff. Walking distance to many shops and restaurants.
Stayed 3 nights in Aug 2023
Response from Toscana Inn Hotel on Sep 8, 2023
Hello Ms Helen, thank you for your review, well be very happy to have you at Toscana inn, againRegards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure.
I have stayed at the Toscana many times over the years. Excellent choice between Albrook and PTY airports. The staff there are superb and very helpful (Thank you again Elizabeth). Its an older Inn and shows some signs of age but very comfortable.
Stayed 1 night in Aug 2023
Response from Toscana Inn Hotel on Sep 8, 2023
Hello Mr Thomas, thank you for your visit, was a pleasure to have you as our guest.Regards,

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good staying
it was very good staying, but it an usual ring door bell sounds two days in a row at 3:30 in the morning that woke me up. look around couldn't find anybody. perhaps was on the floor above. but woke my up in the middle of the night. overall it was very good
Stayed 5 nights in Jun 2023
Response from Toscana Inn Boutique Hotel on Jul 5, 2023
Mr Carlos, thank you for your staying at Toscana Inn Hotel, it was a pleasure to have you here with us, I hope your visit in a next time, no matter the door bell sound

8/10 Good

Jose

Stayed 1 night in Mar 2023
Response from TOSCANA INN HOTEL on Apr 21, 2023
Muchas gracias por su puntuacion

6/10 Okay

Jeffrey, Prescott

Stayed 1 night in Mar 2023
Response from TOSCANA INN HOTEL on Apr 6, 2023
gracias por su visita,

4/10 Poor

Suany

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was dirty and had roaches. Breakfast and cleaning staff were nice; however only some front staff were welcoming others were rude. I won’t be returning to this place.
Stayed 4 nights in Feb 2023
Response from TOSCANA INN HOTEL on Mar 26, 2023
hello Suany, thank you very much for your review, is very importan for us to know the good or bad satisfaction or our guests. We will be taking the necessary corrective measures

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
While not luxurious, the Toscana is a good, nicely priced choice in Panama City. It's in a good area of the city, within a safe walking distance from many shops and restaurants. Many hotels in Panama City have raised their prices dramatically since the pandemic settled down, but the Toscana seems to be holding their price at a reasonable level.
Stayed 1 night in Feb 2023
Response from TOSCANA INN HOTEL on Feb 17, 2023
thank you Mr Phillip for your visit, hoping you had a nice stay in our property .

10/10 Excellent

Gloria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night out with friends
Friendly staff. Place is a little outdated but clean.
Stayed 1 night in Feb 2023
Response from TOSCANA INN HOTEL on Feb 15, 2023
Thank you for your visit

8/10 Good

Lawrence

Liked: Staff & service, amenities
The staff were extremely friendly and helpful.
Stayed 9 nights in Jan 2023
Response from TOSCANA INN HOTEL on Feb 4, 2023
Thank you for your visit Mr Lawrence, hope to see you soon, was a pleasure to asist you.Gretta

4/10 Poor

Maria

Traveled with partner
Disliked: Cleanliness, amenities
Very poor dinning area.
Response from TOSCANA INN HOTEL on Jan 23, 2023
Thank you for your review, it help us to improve

10/10 Excellent

Shella

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good choice in Panama City
I've always enjoyed our stays at the Toscana Inn. It is comfortable, friendly, and peaceful.
Stayed 2 nights in Nov 2022
Response from TOSCANA INN HOTEL on Jan 1, 2023
THANK YOU MISS, FOR YOUR COMMENTARY. HAPPY NEW YEAR 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough parking space inside. Bad neigborhood.

10/10 Excellent

PEDRO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back to Panama
It was a short stay. Good service, friendly staff. Clean hotel
Stayed 5 nights in Sep 2022
Response from TOSCANA INN HOTEL on Oct 12, 2022
THANK YOU FOR YOUR COMMENTARY SR.

10/10 Excellent

David Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Property was fine… At first they gave me two double beds and I was supposed to get a king size bed… They immediately corrected it and got me to a king size bed that was much appreciated they did very well. I had a great day and will return
Stayed 4 nights in Sep 2022
Response from TOSCANA INN HOTEL on Sep 19, 2022
THANK YOU SIR, FOR YOUR COMMENTARY.GOD BLESS YOU...

10/10 Excellent

John, Gulf Breeze

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rodrigo checked us in quickly. He is always helpful and friendly.
Stayed 1 night in Aug 2022
Response from TOSCANA INN HOTEL on Oct 12, 2022
THANK YOU FOR YOUR COMMENTARY SR.

6/10 Okay

Thomas

Stayed 1 night in Aug 2022
Response from TOSCANA INN HOTEL on Aug 11, 2022
MUCHAS GRACIAS POR SU COMENTARIO.

8/10 Good

arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

Shella

Stayed 6 nights in Jun 2022
Response from TOSCANA INN HOTEL on Jul 8, 2022
gracias por su comentario, Saludos cordiales...

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great
I stay here 4 to 6 times a year. Always a pleasure.
Stayed 1 night in Jun 2022
Response from TOSCANA INN HOTEL on Jul 4, 2022
THANK YOU FOR YOU COMMENTARY MR. THOMAS, IS VERY IMPORTANT FOR US.

10/10 Excellent

ivan adolfo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Jun 2022
Response from TOSCANA INN HOTEL on Jun 16, 2022
MUCHAS GRACIAS POR SU COMENTARIO. SALUDOS CORDIALES...

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Toscana Inn has changed since my last stay. The food service is not as good. The staff, however, was friendly and helpful. Toscana Inn is quite centrical and close to the Metro.
Stayed 3 nights in May 2022
Response from TOSCANA INN HOTEL on Jun 10, 2022
Thank you for your commentary miss. god bless you always¡¡

10/10 Excellent

itamar

Stayed 1 night in May 2022

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from TOSCANA INN HOTEL on May 17, 2022
THANK YOU FOR YOUR COMENTARY... BEST REGARDS

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Pros: Everyone here is amazingly friendly. Most of the staff speak some English. There is a lovely veranda on the 6th floor where you can sit out in the air. It's walking distance to countless restaurants, a Rey’s supermarket, a bakery (the daily fresh bread is amazing), the Metro, a laundromat ($10 will get you a full basket of clean clothes delivered to the hotel), a barbershop, a medical clinic, and a pharmacy. There was not a lot of bar or traffic noise. There is covered, secured, parking. They are very focused on safety and health: There are wall-mounted hand sanitizers by the elevators, they took both elevators out of service briefly while we were there for maintenance, and the housekeepers absolutely scrub every floor and hallway. The sheets are high quality – not scratchy, and the pillows were not overstuffed. The front desk guy found us cheap covid tests for our return flight. The hotel has a restaurant that serves a hot breakfast and is also open for lunch. Cons: They only heat the water in the mornings. But in the evenings the water was still comfortably warm. The Tocumen Airport has better toilet paper. The room safe couldn’t be opened – it was locked shut. The ‘business office’ is a small room with one computer and two chairs, but you can use the printer at the reception desk. I had several items of clothing disappear from the room after housekeeping was there, but the laptop, kindle, and smartphone were totally out in sight and never had a problem.
Stayed 8 nights in Jan 2022
Response from TOSCANA INN HOTEL on Feb 22, 2022
We thank you very much for your comment, it is very important for us, additionally, we would like you to notify us in which room you were in to take the corrective measures regarding the missing pieces in your room.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay.
We stayed at Toscana Inn several years ago and were happy then as now. Because of COVID the breakfast buffet is replaced by a served hot breakfast. Our room was comfortable and clean, staff was very friendly and attentive to us. We would stay again. We like this location because it is close to restaurants and shops we like.
Stayed 3 nights in Jan 2022
Response from TOSCANA INN HOTEL on Feb 22, 2022
We thank you very much for your comment, it is very important for us.

10/10 Excellent

Chatlene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and the room was clean.
Stayed 2 nights in Jan 2022
Response from TOSCANA INN HOTEL on Jan 21, 2022
THANK YOU SO MUCH, FOR YOUR COMENTARY,IS VERY IMPORTANT FOR US.

10/10 Excellent

IVAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Nov 2021
Response from TOSCANA INN HOTEL on Dec 7, 2021
THANK YOU FOR YOUR COMENTARY.

8/10 Good

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Friendly staff and helpful, near public transportation with plenty of dining options
Stayed 2 nights in Jul 2021
Response from TOSCANA INN HOTEL on Dec 7, 2021
THANK YOU MISS IVONNE, FOR YOUR COMENTARY.

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Tuscan style. Lamps, furniture, etc.
Stayed 3 nights in Jul 2021
Response from RODRIGO on Jul 14, 2021
Thank you very much for your comment and we hope that your stay has been pleasant.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Rodrigro at check in is great
Stayed 1 night in Jul 2021
Response from Rodrigo on Jul 14, 2021
Thank you very much for your comment and we hope that your stay has been pleasant.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Cleanliness
I was asked to change rooms 2 times, 405, 406 than finally to 407. There were no blankets in the room just a top sheet. The wifi did not work. It was an older building which I did not mind but really thought it could have been much cleaner. There was thick dust on the phone lamp shades and just felt a bit dirty. Staff was friendly though.
Stayed 1 night in Jun 2021
Response from Rodrigo on Jul 2, 2021
Thank you for your comments. They are very important to us. We will be addressing these issues you have pointed out to us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff
Stayed 1 night in Jun 2019
Response from Rodrigo on Jul 2, 2021
We hope you enjoyed your stay with us. Thanks for choosing Toscana Inn.

10/10 Excellent

Bob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, right price
The Toscana Inn is one of my preferred places to stay in Panama City. El Cangrejo has a nice assortment of stores and restaurants as well as places to stay. The location is also near the financial district so you are a short distance from major banks and immigration firms. The hotel has most of what you need at a reasonable price. There's comfortable beds, free wi-fi, a restaurant in the lobby, an in-room safe and mini-fridge. I was most impressed with Rodrigo, the daytime front desk person. He's fluent in English, customer-friendly and willing to offer his best price. I had some special needs due to an overnight bus ride and he not only was willing to hold my luggage in the lobby before check-in but actually found a room I could stay in before the check-in time. The Toscana Inn reduced my stress level during an emergency short-notice trip and I appreciated their willingness to find solutions for me.
Stayed 1 night in May 2021
Response from Rodrigo on Jul 2, 2021
We are always happy to assist you. Thanks for choosing Toscana Inn. We hope to see you soon.

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2021

8/10 Good

John, Santa Catalina Panama

Liked: Staff & service
The gentleman who checked us in was great. Helped me download app for dinner delivery during the lockdown Rooms could use a deep clean and some TLC.
Stayed 1 night in Jan 2021

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2021

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Convenient to the Airport.
For the money, its a great deal. The staff has always been fantastic and very helpful. Its an older hotel, but served its purpose well while traveling in and out of Panama City.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
I traveled from the countryside of Panama to spend only for a place to stay. I was surprised with the cleanliness and staff attention in this place, aside of it’s cheap cost. It is located in a very central place. Definitely a place where I’ll come back anytime. Very nice place.
Stayed 1 night in Nov 2020

10/10 Excellent

Hugo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 5 nights in Nov 2020

10/10 Excellent

Carmen, Panama

Business traveler
Liked: Cleanliness, staff & service
I didn’t like the air conditioning Was hot and darker need more light
Stayed 1 night in Oct 2020
Response from Toscana Inn Hotel on Oct 24, 2020
Gracias por elegirnos, ¡Recibir comentarios es importante para nosotros, disculpe los inconvenientes presentados.

2/10 Terrible

Mike, Central America

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As I entered in lobby there was a stink smell the check in was smooth. Room I got has also stink smell, wardrobe door was broken, bathroom wasn’t clean, on tv no cable and trying to call at front desk and phone wasn’t working. I went downstairs to make complaint but nobody showed up and than I requested to change the room it was totally DISASTER there was no AC remote in the room I wouldn’t recommend anyone this hotel
Stayed 1 night in Mar 2020

10/10 Excellent

Kir.KHouston, Phoenix ariz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The black man at night and during the day he offered great service
Stayed 8 nights in Dec 2019