Outdoor pool

Reviews of Hotel Suites Ambassador

3 out of 5
Hotel Suites Ambassador
Calle D El Cangrejo, Panama City, Panamá Province

Reviews

6.2
Rating 10 - Excellent. 30 out of 221 reviews" "
Rating 8 - Good. 68 out of 221 reviews" "
Rating 6 - Okay. 52 out of 221 reviews" "
Rating 4 - Poor. 29 out of 221 reviews" "
Rating 2 - Terrible. 42 out of 221 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Gloria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very rude. Cleanness was very poor
Stayed 7 nights in Jan 2024

4/10 Poor

Terry

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Staff & service
Value for money
Stayed 1 night in Feb 2024
Response from //// on Feb 27, 2024
David muchas gracias por sus comentarios, esperamos su estadía haya sido placentera y estamos trabajando constantemente para la satisfacción de nuestros huéspedes

2/10 Terrible

Nelisha Lishon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

mark alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ty
Stayed 9 nights in Dec 2023

6/10 Okay

Richard, Inglis

Traveled with partner
Liked: Staff & service
Property needs maintenance, good location,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

8/10 Good

mark Nathaniel

Liked: Staff & service, property conditions & facilities
Need improvement
Stayed 6 nights in Jul 2023

10/10 Excellent

Manuel

Liked: Cleanliness, property conditions & facilities
Property is a bit expensive for what you get. I will not return to this site. Other places are better for the same price.
Stayed 3 nights in Jul 2023

6/10 Okay

Luis

Liked: Cleanliness
Breakfasts was not honored
Stayed 2 nights in Jul 2023

2/10 Terrible

blanca graciela

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was so dirty. Homeless in the corner of the property. Trash in the corner of the property
Stayed 2 nights in May 2023

10/10 Excellent

Clemente

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cangrejo area is near many restaurants and stores taxi to casco viejo is around 5 US dólar , not because is far, but hot to walk, USA dollar is the currency use, if you like to visit the canal or other places, there are taxi drivers that u can make deals to go. There are a few trouble areas, ask at hotel for info, but no to worry just like any other countries, February is summer in Panama. Siesta check that before you go anywhere, and how safes, here is safe but u have to be careful don’t walk at night alone, don’t wear anything that shows and keep must money and Passport etc at the hotel, make copy and take with you, during the day a walked and after hours took taxis is cheap,

8/10 Good

esteban

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good hotel for the price, but the don't have wifi with internet and the breakfast was not to much options

2/10 Terrible

Ron

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid if you can
Wow I booked thisbplace because I always stay at a wyndam if I can I am also a timeshare owner but this hotel was terrible I do not recomend it, avoid if you can. I had 3 rooms and when I got there they didnt have my reservation they did find us rooms and the whole checkin was wierd but counter staff was nice. My room was supposed to be king bed we got queen but room was not in wyndham repair standard also our bed had one pillow and they could not provide any more till second night. there was no hot water for shower or sink no lock box the breakfast was ok. We went to the other wyndham hotel for our 3rd nigh in Panama that is a great place.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Nice and convenient hotel with great location.
AWESOME STAFF! They made all efforts to make me and keep me happy.
Stayed 11 nights in Mar 2018

2/10 Terrible

Leonel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad conditions, bad service
This was a ripoff, not worthy in any sense. I will never come back to this hotel. I wonder how is Wyndham allowing to use it´s name by this property. Completely dissappointing
Stayed 2 nights in Feb 2018
Response from Osvaldo G. on Mar 14, 2018
Dear mister Leonel, thank you very much for your comments. we are very sorry to do not reach your expectations during your stay with us. I will ask for another service oportunity in order to improve our performance and serve you as you deserve.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Good location, old installations
The hotel was very old. The concierge didn't like that I bought it through Expedia and was complaining all along. The jr suite looked very old. There was no tv in the main room. It was not decorated at all.
Stayed 1 night in Nov 2017

6/10 Okay

Sam, New Orleans

Liked: Cleanliness, room comfort
Very good ubication
One block from the hotel you can find a very nice meat restaurant, Martin Fierro; and one if rhe oldest barber shops in the city, “barberia de Louis”.
Stayed 2 nights in Nov 2017

4/10 Poor

Mike, Indiana

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Very Good
Apparently a renovated apartment building, this unit doesn't live up to the Wyndam name. A big room, the carpet was substandard and dirty, the AC control didn't work, and the staff struggled to locate our reservation. It could improve, but this hotel is not a good place to stay at this time.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Close to Downtown
Nice staff and attention. Dangerous location, but close to town and subway
Stayed 3 nights in Aug 2017
Response from Osvaldo G on Sep 2, 2017
Dear customer, thanks for your comments. We work hard to serve our guest the best way. Our location is near by all turism needs .

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Good location, cheap but disappointing
The hotel is located in a nice area near a good selection of restaurants, is easy to go from it to touristic sites and entertaining areas. The room had a view of the next building (like 5 meters from it) so I needed to have the curtains closed all time to have some privacy. The building is old and the rooms show it, the old carpet in the room had better times and the kitchenette is not well maintained. Service is not at the international level of other hotels in the area, is more for local people. If you are going to visit Panama on a thigh budget this could be an option, but for a couple of dollars more there are plenty of better alternatives
Stayed 5 nights in Jul 2017
Response from Osvaldo Gonzalez on Sep 4, 2017
Dear Guest, i want to apologize for the inconveniences experienced during your stay with us. I will ask you for an another change to improve our service performance.

8/10 Good

Juan

Liked: Cleanliness, staff & service, room comfort
Good hotel.
Stayed 1 night in Jul 2017
Response from Stefanny Arauz on Sep 2, 2017
Dear Mr Juan, thank for the time invested in your comments

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Marcos

Liked: Cleanliness, staff & service, room comfort
Normal conditions
Good for me

4/10 Poor

Very Sad##, H

Disliked: Staff & service, property conditions & facilities, room comfort
Quality has Dropped!!
The Hotel has changed extremely to the worse in every aspect.

8/10 Good

Verified traveler

Liked: Staff & service
Nice pool. Fair exercise room but the treadmill needs to be fixed

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and a good price.
This is a very nice hotel and I would stay here again if my other hotel had no vacancy. The breakfast was adequate. It is a good hotel for the money. The kitchen was dark and a little grim. I was unable to have tea in my room. There was no microwave or coffee maker. The living area was spacious and the bath clean and convenient.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

shakti

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in panama
Worst Wyndham hotel

4/10 Poor

Carlos, US

Disliked: Property conditions & facilities
My hotel room had a hole in the wall, fist size
My hotel room had a hole in the wall the size of a tennis ball. There are no good restaurants around and the A/C was not working as expected. The curtains in my room were also falling apart. I spent 2 nights there and fortunately had to stay in the room for less than 5 hours per night. I guess there is nothing with a better price around, however next time I might consider paying a little bit more and stay near Costa del Este.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bad location & poor remodel
Poor remodel Bad breakfast Mold in room No floor mats Bad location Bad nieghborhood

6/10 Okay

Richard

Disliked: Cleanliness, property conditions & facilities
Okay room for a budget stay.
Good size room for the price but the hotel needs updating and the room needs a good clean and paint. My room was first floor and had an inside courtyard type view looking at dirty walls and other windows. I understand their challenge but you can dress it up a bit.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good! Thank you Maritza for helping on everything I needed! Maritza, in lobby, is great!

2/10 Terrible

Gustavo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a place to pick in Panama City..
I stayed in this hotel before but this time the overall stage of the property plus the lack of cleaning made me left one day earlier. The breakfast was a joke really! The price they hotel charged per night doesn't actually justify good mg there! I was not the only one complaining since I heard complaints from another guest as well while talking with a taxi diver he had a customer complaining about the service.

6/10 Okay

sashcha, panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel just to sleep in the city
Hotel was ok attention was excelent, the parking spaces were very limited and there was only one iron for the whole hotel which we were asked to return at 5am! I left the keys to my car so they could park it and guess what? They crashed it at the rear back and since they parked it in a way it was mo visible to me until today when i had already checked out

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a dump!!!!!!
The headline say it all.....

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the breakfast could of been better. Katiushka Cassidone was extremely helpful and pleasant.

6/10 Okay

YOUNG

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

8/10 Good

Brian

Liked: Cleanliness, staff & service

2/10 Terrible

Bernard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs!
This hotel is an absolute disaster! Nothing great except leaving it! A converted apt, the room was in poor repair and the walls filthy. No hot water in the shower, and no working internet the first night. Breakfast ok, but very crowded seating. Never again, property brings shame to the name Wyndamw!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel for a quick stay
It was quite pricy for the hotel condition. I have stayed at nicer hotels for the same price.

6/10 Okay

Alonso, Costa Rica

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
There are two Wyndham Garden, make sure to inform the taxi driver you are going to the Panama Centro on Cangrejo sector, because it is normal that you can end on the Panama City one instead. There are some kind of glitch with Expedia reservations, but was solve without any real issue. The breakfast could and should be better, if I return to Panama I will stay in a different hotel.

4/10 Poor

JMB, San José, Costa Rica

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best option.
It has been one of the worst hotels I've ever stayed. I travel 6 or 8 times a year to Panamá City and this place was terrible. A extremely dirty carpet in my room, disgusting smell and a extremely simple breakfast.

6/10 Okay

Verified traveler

Liked: Staff & service
Great staff, Very kind and grat customer service
Great experience and great staff. It was downtown so You the access was easy.

4/10 Poor

Gi, costa rica

Liked: Staff & service
Disliked: Property conditions & facilities
Nice but many incomplete remodelling stuff
Many remodelling projects incomplete, continental breakfast was a disorganise event , not the quantity and quality that I expected. The staff was nice. they don't have a hair dryer in the all hotel. The air conditioner was linking and the white heavy curtain can be opened without the assistant of somebody.

4/10 Poor

Flaquita bonita

Disliked: Staff & service
Unfortunate experience
The hotel really dissapointed me. I am a business traveler with a positive attitude, but they reached my limit with a bad service from the check-in until the final bill. Their staff is under qualified and the value compared to the price was really low.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over 45 to make the check in since the couldn't find the reservation and didn't have any type of explanations and on the the side always giving me hard time. I want a complete refund since u just got into the room and left right away.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
It needs to improve on the information available for tourists. There were no local maps nor tour brochures available.

6/10 Okay

Edward, Brea, California

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Time to search for a different hotel.
My second year staying at this hotel.The hotel was decent but lacks much attention from the cheap owner. There is many small and large repairs the hotel needs. What gets me are the small fixes that are so easy to fix but no one does anything about them. But this clearly falls on the owners shoulders. The staff is nice but my main problem is with the condition of the hotel and it's rooms. Time to search for a different hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shabby but nice crew
This hotel does not offer you what it pretends. It is ok in general but they just miss the point of quality, broken down equipment, poorly functionning elevator, soggy breakfast. But they try n could do a little better if realy pushed. At the moment not more than 3