Ratings based on 1,171 Verified Reviews

4.4 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Washington, Dc

Not bad location, not bad hotel

Posted Apr 1, 2018
This hotel was really not bad. The breakfast was good and it’s only two tram stops from alexanderplatz. One thing I was annoyed with though is how you don’t get WiFi in your rooms. I’m pretty sure we were told we would and when I complained they said it was normal. Also, it seems kinda silly that the front desk charges you for a bottle of water. It seems like something they could just throw in there for good hospitality. I was caught off card when they asked me to reach into my wallet.
Comment from Hotel Management
Apr 3, 2018 by Victor's Residenz-Hotel Berlin, Hotel Management
Thank you very much for taking your time to fill out our questionnaire. We are very pleased to hear that you enjoyed your stay with us. We also thank you for the helpful comments. We offer one bottle of water free of charge. We hope for your understanding that we calculate all other bottles. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Uk

Good location

Posted Mar 18, 2018
The hotel is lovely, very warm and cosy room. Excellent breakfast and good value dinners too. Staff on reception were very helpful about getting around the city.
Comment from Hotel Management
Mar 19, 2018 by ., Hotel Management
Thank you very much for your visit and the kind review. We are very glad to have you as our guest. It is a great honor for us to see that we could make you that satisfied. Kind regards Your team at the Victor's Residenz-Hotel Berlin
2 out of 5
by A verified traveler

Hard bed, flat pillow and no kettle.

Posted Mar 15, 2018
Spent 3 nights here and my experience was not the best. On the 1st night we had a room overlooking the road and I found the noise of the traffic pretty bad. I am not saying it was F1 level of noise but when you are not used to it, it can seriously disturb your sleep. The fact that the mattress was like a concrete block didn't help much either. Not a wink of sleep the 1st night. The helpful receptionist managed to get us moved to the other side of the hotel and to get mattress toppers fitted to our bed so that did improve our sleep for the next 2 nights. There was no kettle in our room and when we asked about it we were told only suite's have kettles. I have stayed in lots of hotels all over the world and that is the 1st time I have encountered this, very strange. the staff in the breakfast room were pleasant and efficient although it was busy every morning we were there.
Comment from Hotel Management
Mar 17, 2018 by ., Hotel Management
Thank you very much for taking your time to fill out our questionnaire. We awfully regret that your stay wasn’t to your complete satisfaction. We would like to apologize, it's a misunderstanding on our part. Please note that we have kettles available on request. For your next stay we will prepare one for you. This is not the normal service we would like to provide to our guests. If you still want to give us another chance, we promise you to convince you of our full service. Sincerely The team at the Victor's Residenz-Hotel Berlin
5 out of 5
Recommended
for Couples
by A verified traveler from west yorkshire

Close to the heart of Berlin but must be active

Posted Mar 10, 2018
Pros: The staff
Cons: Nothing
Location: Cafe bars and the park
Excellent hotel and close to the park and all major attractions.
Comment from Hotel Management
Mar 11, 2018 by Victor's Residenz-Hotel Berlin, Hotel Management
Thank you very much for taking your time to fill out our questionnaire. Comments like yours have a positive effect for all employees – Thank you for your support. We are looking forward to welcome you again. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Visit to Berlinale 2018

Posted Feb 27, 2018
Pros: See above,
Cons: Coffee machine in room.
Excellently situated with good transport connections. Very pleasant hotel, good value.
Comment from Hotel Management
Feb 28, 2018 by Victor's Residenz-Hotel Berlin, Hotel Management
Thank you very much for choosing the Victor's Residenz-Hotel Berlin as your home far away from home. It is a great honor for us to see that we could make you that satisfied. We hope to see you again. Kind regards
3 out of 5
by A verified traveler from Falkirk

Good location, but dated and 2 star plus at best.

Posted Feb 26, 2018
Pros: The room was warm and offered good views over the park opposite. The breakfast was very good and offered a good variety of hot and cold food.
Cons: New carpets, fridge and tea/coffee making facilities, English speaking TV channel apart from Bloomburg News, more tourist information on display.
Location: Location is great for jogging. Near to Alexanderplatz and is easy to get to from Airport. Supermarket and coffee bar nearby.
Hotel is very dated and in need of an overhaul. The room was very basic and had no fridge or coffee/tea making facilities. The carpet extended on to the wall to form a skirting board and looked in need of a deep clean. On the plus side the room was warm and offered good views over the park opposite. The breakfast was very good and offered a good variety of hot and cold food.
Comment from Hotel Management
Feb 28, 2018 by Victor's Residenz-Hotel Berlin, Hotel Management
Thank you very much for taking your time to fill out our questionnaire. We awfully regret that your stay wasn’t to your complete satisfaction. Our rooms are partially equipped with a minibar.For the next stay we offer you a room with a minbar inside. In addition we offer our guests a maxibar, which is available 24 hours available a day. Please note that we have kettles available on request. For your next stay we will prepare one for you. This is not the normal service we would like to provide to our guests. If you still want to give us another chance, we promise you to convince you of our full service. Sincerely
3 out of 5
by A verified traveler from Berlin Victors Rezidenz Hotel

*** Room for improvement

Posted Jan 15, 2018
• Rooms and decor is in need of attention 6 /10 • Breakfast very good 10/10 • Location 7/10 • Staff 8/10 • Clean 7/10 • Comfort 5/10
Comment from Hotel Management
Jan 19, 2018 by Victor's Residenz-Hotel Berlin, Hotel Management
Thank you very much for taking your time to fill out our questionnaire. We would appreciate about a detailed presentation of your stay to respond better in the future to meet the demands of our guests. This is not the normal service we would like to provide to our guests. If you still want to give us another chance, we promise you to convince you of our full service. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2018
Very friendly staff und great location for public transport, yet, quiet. Breakfast is delicious and the room met all our needs.
Comment from Hotel Management
Jan 9, 2018 by Victor's Residenz-Hotel Berlin, Hotel Management
Thank you very much for taking your time to fill out our questionnaire. Comments like yours have a positive effect for all employees – Thank you for your support. We are looking forward to welcome you again. Kind regards
4 out of 5
by Nicola

Posted Dec 24, 2017 on Hotels
The hotel is great with lovely reception staff and a great breakfast. My only disappointment was that I had purchased Christmas market mugs to take home as a present and these were removed by housekeeping although staying in the room for two nights I didn’t expect things to be removed. When I asked they were no where to be found, which was a real shame but otherwise would recommend the hotel to anyone.
Comment from Hotel Management
Dec 31, 2017 by Maria, Hotel Management
Thank you very much for taking your time to fill out our questionnaire. We awfully regret that your stay wasn’t to your complete satisfaction We are sorry that your cups have been lost. Something like this should not happen. If you still want to give us another chance, we promise you to convince you of our full service. Sincerely The team at the Victor's Residenz-Hotel Berlin
5 out of 5
by Don

Posted Dec 13, 2017 on Hotels
Excellent except that they don’t have much English tv. Need bbc or cnn or both.
Comment from Hotel Management
Dec 18, 2017 by Maria, Hotel Management
Thank you very much for your kind review We are looking forward to welcome you again. Best regards Your team at the Victor's Residenz-Hotel Berlin