Dear Sir, when you reserved the room we did not have any avaiable rooms , so we did not give away your room, it was not empty that time. Right after we got your reservation, we called you several times and as nobody answered, we sent an e-mail to you to the e-mail adress which you provided. In this e-mail we offered for you to help to find an other hotel. You did not answer this e-mail. We have reception only until 22:00, after we have a night guide, who really does not speak English but he called me to help and I was talking with you at midnight and try to help you to find an other accomodation. All after this I cannot understand your negative comment, as we tried to do everything to inform you about our full-house but you did not provide valid contact information. If you want to avoid this next time (in any hotels), I can suggest you to provide valid contact information.

Thank you for your feedback! You reserved your room for 2 adults and at check-in you asked for an extra bed for your child. I told you that we can provide it only for 15 Euro extra charge. You agreed and asked for the extra bed. At check-out you did not remember for this and you did not want to pay for the extra bed. I believed you may have language problems so I tried to explain it for you in Hungarian, as you are from Romania, I hoped you understand the language more or less. At breakfast we have a bufet and we provide additional hot breakfast for our guests so they can ask almost anything from our kitchen. For you this meant you asked everything piece by piece and you wanted everything right in time. We provide the best quality for our guest so we do not keep the hot breakfast on the bufet for hours but prepare everything in time when our guest ask for it and on the way they like it. All of our guest like this kind of solution so

Kedves Anonymus! Köszönjük észrevételeit! Wellness szolgáltatásaink működtetését jelenleg felelőtlenségnek érezzük Vendégeinkkel szemben. Így ezt a jelentős COVID fertőzések megszűnéséig átmenetileg szüneteltetjük. A szolgáltatások ára eddig is extra költség volt, a szobák ára nem tartalmazta azt. Éttermünket 90%-ban hazai Vendégek látogatják, jelentős a helyi törzsvendégek aránya is.

Dear Jan, thank you for your feedback! We are really sorry about your comment. On the other hand we have never got any feedbacks about this problem (not even since you were here) so we are really surprised how could happen that the bed-bugs were in that room only that night. We are aware of the moskitos we have at the terrace and there is a typical kind of moskito which one's bite is similar to bed-bug if somebody has allergic to them (my daughter and me have this allergic that's why I know this) so maybe you had as well. Anyway I hope you had a nice stay except this and you are better since then.