Ratings based on 508 Verified Reviews

3.7 out of 5
71% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Come for the sun, not for the beach

Posted Sep 18, 2017
Pros: The resort is nothing special. However, it is much closer to the Liberia airport than others in the region, making for a shorter, cheaper transfer.
Cons: This list is long with little things, but nothing major. The property is a solid three-star, but with no outstanding attributes.
Location: The setting, on a hillside overlooking Papagayo Bay, is lovely. But there's no real beach. Better to lounge by the pool and book a boating daytrip.
Perhaps the kindest thing you can say about the Occidental Papagayo is that it’s tired. The artwork is tired. The decor is tired. The furnishings are tired. Even a few of the staff seem tired of doing their jobs. Until recently, the property – part of the Barcelo group – was known as the Occidental GRAND Papagayo. The reasons for the demotion are obvious. On the upside, the bones are still solid. Every unit has a generous patio or balcony, but with minimal outdoor furniture. The rooms, while not spacious, are far from cramped. There are no obvious signs of decay, only corporate neglect. The scattered buildings, all in that red-tiled hacienda style common to resort designs of several decades back, were built to last and show it. But it lacks the modern pizzazz and whimsy that contemporary resorts boast. The property was built in 1995, and last refurbished in 2004. It shows. I don’t want to give the impression that this was a horrible experience. In all, I got what I paid for. But there’s always room for improvement. If Barcelo is intentionally downgrading their Occidental brand, be that as it may. Given the location and setting, however, they would benefit from throwing a couple of hundred million dollars, along with a competent design team, at the property. Or they could maintain the status quo, providing a budget alternative to some of the 5-star resorts located just up the road.
Comment from Hotel Management
Sep 22, 2017 by General Manager, Hotel Management
Dear Rick; In Occidental Papagayo we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We would like to thank you for your extensive and descriptive review. We have taken your comments on board in order to improve our customer service. We are working hard with our team in order to be more efficient. We truly value your feedback, and hope you will give us another chance to show you the true level of service our hotel is capable of. Bests Wishes !! J. Marie Prudencio
5 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles

Beachfront Property

Posted Sep 4, 2017
Pros: Grounds are immaculate, large, transportation available
Cons: Wasn't advised at check in of their 3 Restaurant Reservation limit per stay. Wasn't happy with that rule when trying to make a reservation.
Location: Location is great & centralized to excursions.
Stayed here for a week in August 2017. Spacious property and Clean. Our Villa with Ocean Views was very spacious, private and comfortable. Loved the friendly staff. Very happy with this property and would recommend. Loved that it's an adults only resort.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Dear Lou, First and foremost we would like to thank you for choosing our Costa Rica hotel and for recommending us to the Expedia community, this is undoubtedly the best reward for us all. As for the theme of a-la-carte restaurants, tell them that being a limited space per day we must take control with the 3 nights so that all our customers have the opportunity to go.Thank you for the wonderful description of the room we have accommodated you during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you like yours so much. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you again very soon. Kind regards, Jean Marie Prudencio
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Just what we were looking for.

Posted Sep 3, 2017
Pros: Location on the water, beach, food, value, sheets were soft pressed cotton with the best beds!
Cons: The towel bar. 2 days they were out and 1 quiet day they left at early. I had to keep my wet towel from the beach until the next day.
Location: Boating from the property beach was great! Rincon National park and hot springs, 1 hour and worth the drive or tour.
First trip to Costa Rica, Nice older property filled with mature plantings and trees, lovely paths you can walk or take a shuttle. Lush, birds, views, really nice! 5 star for the quiet clean beach, it has an attendant to help you with your lounge chair, kayak, snorkeling gear, the trees grow over the sand so you can have some shade if needed...just perfect! One of the nicest around and we looked at all of them. There is a bar stand by the beach...grab a drink on your way. A brand new...super nice pool was just opened...with lounge chairs in the pool, swim up to the bar. The larger big pool and hot tub was nice...music, dance lessons, volleyball, DJ, lots of fun. The restaurants are wonderful...each felt intimate with the very best service...make reservations early at 8am on to get a seating if you want the Japanese or the Italian Restaurant. The buffet was great as well...fresh made food, omelet station in the morning, plenty of choices. One night for dinner they had a huge snapper fish feature...was the best I have ever had. The room was nice, glass wall w/door & a big patio w/ seating. Water view, easy walk to the pool or beach. The bed was perfect, super nice sheets changed daily w/ beautiful pillows. Service was amazing, just pick up the phone and get what you need Pronto! They have a bar off the lobby w/chess and board games, incredible views, living room style seating, great sunsets from here, nice stop before or after dinner or open air lobby w/live music
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Dear Janet, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We also would like to thank you for your highlight on the comfort of our beds because at Occidental we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Moreover we are glad you enjoyed the beauty of our new pool as well as of our chairs in the pool. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Jean Marie Prudencio.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

The property it great, the food is mediocre

Posted Sep 3, 2017
We were a little worried about location because online photos do not portray the beauty of this facility. When we arrived, it was fantastic. If you choose to stay at the resort, there are lots of activities to participate it all day. There are also great adventures and excursions to take away from the resort to see more of Costa Rica. The good was all good but not up to the resort level we've grown accustomed to in the US. It's a good value for the money and we had a lovely time.
Comment from Hotel Management
Sep 4, 2017 by General Manager, Hotel Management
Dear Guest, Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Expedia readers. Are very grateful for your highlight on the quality of the activities program during your stay. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind Regards, Jean Marie Prudencio
4 out of 5
Recommended
for Everyone
by A verified traveler from maryland

Loved it!!!

Posted Aug 31, 2017
I have endless great things to say about this resort so the only thing to b careful of us the one raccoon they have.shes sweet and won't bother you just don't feed her.also make sure you have wash rags n your room.other than that this resort is phenomenal
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Dear Ronnie, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo hotel with us and Expedia readers. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards, Jean Marie Prudencio
5 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn ny

Ocean view

Posted Aug 29, 2017
Beautiful BEAUTIFUL. From the food to the room to the views AMAZEBALLS. Staff great as well
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Dear Shakima, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Jean Marie Prudencio.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland, USA

Pura Vida!

Posted Aug 29, 2017
The resort was beautiful and activities were fun. The only thing is I wish the beach was easily accessible. There are steep steps to climb up and down to visit the beach. Just something to be mindful of for those who like to go to the beach while on vacation.
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
Dear Lauren, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. We also are very grateful for your highlight on the quality of the activities program during your stay. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards, Jean Marie Prudencio
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco Bay Area

nice staff, grounds clean/safe

Posted Aug 26, 2017
Pros: Favorites include dining at the Italian and Chinese restaurants. Lots of activities and grounds were well kept.
Cons: A male staff at the guest arrival desk was not very helpful when I asked for his assistance to change pick up time for transportation to the airport.
Location: Took Taxi to CoCo Beach, this was a good experience. Hard Rock Bar, very nice. Tour bus to Nicaragua, was AWESOME
Very nice hotel. Staff friendly, requested extra towels and sheets which was provided in a timely manner. Hotel grounds well kept and safe. Lots of activities available.
Comment from Hotel Management
Aug 28, 2017 by General Manager, Hotel Management
Dear Shirley, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind Regards, Jean Marie Prudencio.
3 out of 5
Recommended
for Everyone
by A verified traveler from New york

Beautiful Garden view

Posted Aug 25, 2017
Pros: Views, food. desert, some staff
Cons: Customer service, 24 hr food like a grill
Location: location is quiet if you want to relax. Activities/tours/excursion are available
Need better customer service at front desk/reception. Arrived and was waiting for 30 mins without being acknowledged. Staff was just staring without saying we will be right with you. i had to ask if this is reception although i clearly saw the reception sign. View of hotel is great. They just need better customer service at reception. Foo dneed to be 24 hr. Not just till 9:30pm
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Dear Leigthon, We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. At Occidental we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enormous impact on the overall holiday experience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times. We are glad to read that you really enjoyed our location to visit the wonders of a vacation in Costa Rica . Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Jean Marie Prudencio.
3 out of 5
by A verified traveler from New York

I had stayed at Occidental previously with family

Posted Aug 21, 2017
I had stayed at Occidental previously with family and was extremely happy with the service. I decided to go back when I went on vacation alone. The service was not the same as the first visit. At first I thought that it was because I came as a single, after talking to others staying at the hotel I realized it wasn't only me. The staff was not as friendly, could be due to the change in ownership. Not sure I would stay here again. The grounds are beautiful.
Comment from Hotel Management
Aug 23, 2017 by General Manager, Hotel Management
Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Papagayo hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind Regards, Jean Marie Prudencio.