WHO RATED THIS HOTEL AS 5 Star? I have stayed in better 3 Star hotels.
Room - Shabby and needs updating
Food - Nothing to write home about
Pools - You'd like it if smoking in the pool is your thing
Wi-fi - Literally non-existent so I'd suggest you forget link to the outside world throughout your stay here
Housekeeping - You sometimes have to beg for it
Staff - They make effort and I believe they try their best, however the hotel could do with more staff
Advice to all: READ AND BELIEVE OTHER PEOPLE'S REVIEWS. I made a mistake not to have done so and I have learned a very costly lesson as a result. Never again!
Comment from Hotel Management
Aug 4, 2015 by Nicoletta, Hotel Management
In the last 2 months the hotel has been running constantly at full occupancies. With more than 550 adults every day and additional children on school holidays, we indeed care about reading all the reviews and feedback.
We are thankful that hundreds of guests leave happy and often return to us.
We would have of course have truly liked for you to be included in the many hundred happy guests. To do that we would need to know while you were staying in the hotel , that you were so terribly unhappy so we could have solved your problems or find you an alternative accommodation that satisfied you .
In brief. Rooms: there are many room types and most renovated. The tour operator or website you booked through has photos of all room types so you know exactly what you are getting. With a small supplement we offer upgradings on arrival if you wish to.
Wifi: the wifi is available free in all guest rooms and public areas. Unfortunately the local authorities occasionally have issues with their lines, which makes wifi slower for a couple of hours which is usually solved within hours . In this case we have an extra wifi line through satellite available in the lobby area . We did not have guests complaints recently on any days about wifi. So we are not sure what happened to you. We could of course have suggested you try the lobby where wifi is always much stronger if you had mentioned anything or sent the maintenance to your room.
Pools: we are absolutely surprised and not clear what you mean about smoking in the pool. This is the first time we hear this from any guest and we asked and no staff is aware of anything Again we would have liked to know when you were there. Hotel follows of course all European regulations on smoking and had no issues in the past.
We are very happy you enjoyed the service offered by all of us here.
Kind regards from sunny Cyprus
On behalf of all the management and staff at the Azia Resort & Spa