One star hotel masquerading as a three star one.
Posted Aug 16, 2016
Reception staff, for the most part, appeared unfriendly and unhelpful. We had two studio apartments. Despite being assured when booking that air conditioning would be included, we were told upon arrival that we would have to pay for each AC unit - total cost over a hundred euros for 7 nights. Studio apartments, especially bathrooms in need of total refurbishment. In one studio shower unit shower came off the wall, whilst in the other the shower head would flick up when pressure on and wet everywhere. Cold water tap in sink not working. Ants all over the bathroom. Fridges are well past their sell by date. Sheets and towels changed only once every three days. Sheets had holes in them and towels stained. Extra charges if guests wanted a kettle or iron. Breakfasts almost indescribable: cold meats, cheese, bread, frankfurter sausages, hard boiled eggs, cheapest instant coffee, play-dough tasting croissants, and so forth. Bar OK. Bar and entertainment manager pleasant and helpful. In the end on a number of days we gave up and had breakfast in town. Pool was OK, but also needs updating. In sum the hotel should be down graded to one star or undergo a major programme of refurbishment if it wants to retain its three star rating. We have, in the past, stayed in three star hotels in Paphos. This one doesn't even come close to matching those standards. Expedia should seriously consider dropping the Paphiessa as a three star establshment because that rating is misleading