Ratings based on 1,121 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Florida

Maintenance problems. Food terrible

Posted Dec 9, 2017
For a four night stay, there was no water for about 8 hours. Two days we had only icy cold water to shower! The food is very expensive, which we knew ahead of time, but, we were not prepared for how bad it taste. The $63 dinner buffet had beef brisket that was impossible to chew. The steak on buffet was over cooked and tuff as nails! The breakfast at the Olive Restaurant off from the casino was so greasy, I got ill from it. The eggs were so greasy, it was hard to keep them from sliding off my plate. A very disappointing trip!! It was not our first trip to the Atlantis but it was our last.
Comment from Hotel Management
Dec 12, 2017 by Atlantis Management Team, Hotel Management
Dear Peggy, Thank you for spending your vacation at Atlantis. We are disappointed to hear about your overall experience. We want each guest to have an amazing experience and we will take your feedback into review. We thank you for your loyalty and do hope to see you back in paradise again. - Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Hope Town, The Bahamas

High Class Amenities

Posted Nov 13, 2017
Pros: Amenities were lovely.
Cons: Open the pool by the Coral Towers.
Location: The Coral Towers are conveniently located close to restaurants and pools, the perfect spot.
This was my 3rd time visiting the Atlantis. I've stayed at the Beach, Coral and Royal Towers, and was significantly impressed with the recent upgrades to the Coral Tower. The interiors and lobby are classy and modern, with a tropical vibe.
Comment from Hotel Management
Nov 14, 2017 by Atlantis Management Team, Hotel Management
Dear Jessica, Thank you for staying at the New Coral and we are glad you enjoyed all the recent upgrades to the rooms and lobby! The new Coral Pool is scheduled to open in Nov. Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
2 out of 5
by A verified traveler from portland OR

Overpriced

Posted Nov 8, 2017
Food was less than average, servers had a hard time smiling. A lot of restaurants were closed, very overpriced food and drinks. Drinks were overly sweet, no fresh juices ever, couldn't find any decent rum in the place!, won't be going back!
Comment from Hotel Management
Nov 8, 2017 by Atlantis Management Team, Hotel Management
Dear Peter, Thank you for spending your vacation at Atlantis. We are disappointed to hear about your overall experience. We pride ourselves on delivering an amazing vacation experience and it sounds like yours did not meet your personal expectations. We will pass along your comments to our team members for review. - Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Tons of fun at this Hotel

Posted Oct 30, 2017
Pros: We enjoyed our hotel very much, staff for the most part were nice they greeted us every morning . Are rooms were cleaned very well everyday.
Cons: At least some pools and outdoor bars should stay open a little longer than 5pm. Also the prices on the food/snacks are waaay to high
Location: The location is perfect everything you need is close by, the ferry is about a 10min walk if you want to go downtown.
My wife, daughter and I had the time of our life here at Coral towers, we didn't even get to do everything we wanted with a 5 day stay. We enjoyed the beautiful beaches and the a few of the many pools and kids water park on the property. Seeing the Stingrays, Turtles, Sharks, Dolphins and many different types of fish up close was an experience .Access to the whole property was such a great feature. The food was a bit pricey I mean $21 for a small pizza is crazy so finding places to eat with some decent prices was tricky on paradise island, we did find some food trucks with good prices also Anthony's across the street from the hotel has a "Happy Hour" everyday which worked for us other than that taking the ferry downtown was an option. The hotel offers different tours which I highly recommend, we did the Blue Lagoon tour which was amazing at a great price. All in all it was a fantastic trip and were planning to return next year.
Comment from Hotel Management
Oct 31, 2017 by Atlantis Management Team, Hotel Management
Dear Dee, Thank you for staying at Atlantis and we are glad you and your family enjoyed your stay! Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Great aquariums and pools with slides

Posted Oct 13, 2017
My husband and two kids (toddler and Baby) enjoyed our stay at the Atlantis. What I liked was the amazing choice of pools and beautiful grounds with aquatic life. Some of the staff were friendly and helpful but this was not consistent and we also found the place a little tricky to get around with a stroller. Lastly, as it wasn’t that busy not all the restaurants were open every day which limited our eating options.
Comment from Hotel Management
Oct 16, 2017 by Atlantis Management Team, Hotel Management
Dear Expedia Guest, Thank you for staying at Atlantis and we are glad you and your family enjoyed your vacation and our beautiful property grounds! Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Clean hotel, employees were super nice

Posted Oct 1, 2017
If I had to rate this hotel, it would have to be - 4 star. The reason for it losing a star is because I literally can hear my neighbors every single day and night and keep in mind, I had a 9 and 3 years old asking me why the neighbors were so loud. Made a complaint and all they could do was give me a $50 inconvenience credit, other than that, it was a excellent resort.
Comment from Hotel Management
Oct 3, 2017 by Atlantis Management Team, Hotel Management
Dear Ty, Thank you for staying at Atlantis and we are glad you enjoyed your stay with us! We are disappointed to hear about your experience with the room. We want everyone to have a five start experience and will pass you comments along to the front desk for review. Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 1, 2017
Nice place hotel needs a little updating...….........
Comment from Hotel Management
Oct 2, 2017 by Atlantis Management Team, Hotel Management
Dear Expedia Guest, Thank you for staying at Atlantis and we are glad you enjoyed your vacation! For those reading this review, we unveiled a renovated Coral Towers this summer and will have a fully transformed Marina Village this fall and hope to announce more renovations and property upgrades in the coming months. Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from baltimore Maryland

Amazing!

Posted Sep 26, 2017
Great customer service and impeccably clean! Highly recommend this hotel.
Comment from Hotel Management
Sep 28, 2017 by - Atlantis Management Team, Hotel Management
Hi Expedia User, Thanks for joining us in paradise! We are excited to hear that you had an amazing experience with us and please know, The Coral Towers has officially reopened as a fully redesigned family escape with a new lobby, new rooms and new amenities. This November, The Coral will debut its brand new pool (designed by Jeffrey Beers) to guests. See you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful grounds and waterpark

Posted Sep 25, 2017
Over half the restaurants were closed and good is very expensive. Average room, hotel condition is old and not maintained well. Water park and grounds beautiful.
Comment from Hotel Management
Sep 28, 2017 by - Atlantis Management Team, Hotel Management
Hi Expedia User, Thanks for choosing Atlantis. We are pleased that you enjoyed our property and did you have the chance to explore our various dining plans? Atlantis’ Dining Plans provide a full breakfast and dinner daily, designed to enhance guests’ dining experience. Plus children 11 years and under now eat free with a purchase of an adult Casual dining plan. We do hope you will consider joining us again on future trips.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
Newly renovated. It's greater than others. It's convenient and connected to other building.
Comment from Hotel Management
Sep 12, 2017 by - Atlantis Management Team, Hotel Management
Hi Expedia User, Thanks for joining us at Atlantis! We are delighted to hear that you enjoyed your time with us and we are excited to announce that Atlantis will unveil the complete renovation of Coral Towers this year and a fully transformed Marina Village this fall. Long known as a distinct mecca for family entertainment and its breathtaking beaches, Atlantis will introduce new offerings and creative amenities to continue driving its status as the top family travel vacation destination where fun, education, culture and purpose come together. Reservations are now open for summer travel. See you again soon.