Ratings based on 1,106 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
Newly renovated. It's greater than others. It's convenient and connected to other building.
Comment from Hotel Management
Sep 12, 2017 by - Atlantis Management Team, Hotel Management
Hi Expedia User, Thanks for joining us at Atlantis! We are delighted to hear that you enjoyed your time with us and we are excited to announce that Atlantis will unveil the complete renovation of Coral Towers this year and a fully transformed Marina Village this fall. Long known as a distinct mecca for family entertainment and its breathtaking beaches, Atlantis will introduce new offerings and creative amenities to continue driving its status as the top family travel vacation destination where fun, education, culture and purpose come together. Reservations are now open for summer travel. See you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from nassau

The hotel is excellent

Posted Aug 29, 2017
This hotel is excellent, nice view, excellent service I recommend
Comment from Hotel Management
Aug 31, 2017 by - Atlantis Management Team, Hotel Management
Hi yeny, Thanks for joining us in paradise! We are delighted that you enjoyed your time with us and for those reading this review, Atlantis features five distinct properties in which to stay, from the iconic Royal Towers to the original Beach and Coral Towers to the newly built luxury properties, The Cove and The Reef. The Coral Towers will reopen this year as a fully redesigned family escape with a new lobby, new rooms, new dedicated pool and new amenities. We value your recommendation and do look forward to seeing you again on future trips.
3 out of 5
by A verified traveler

Maid service

Posted Aug 28, 2017
Pros: Location
Cons: Update the facility
Location: Plenty of activities
No maid service showed up for 3 days. Called to complain and ask for towels. Towels were delivered but no maid service . Had to call and ask for t.p. Not a great experience.
Comment from Hotel Management
Aug 31, 2017 by - Atlantis Management Team, Hotel Management
Hi Expedia User, We are disappointed to hear about your experience and we do understand your frustration. We will pass your feedback along to the appropriate teams so that we can continue to improve the guest experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from Omaha, NE

Good Location

Posted Aug 24, 2017
Pros: Location
Cons: Add Microwave to rooms
Location: Blue Lagoon Day Trip - must do Marina area - good eats and of course Ben and Jerrys
First time visitor to Atlantis. Stayed for 5 nights two kids 12 and 7. Room size was good, great view of the terrace - nurse sharks outside the balcony. Pool at the hotel under renovation. Ordered Room Service one evening (good choice - preplan for 45 min to hour). Hotel Lobby looked renovated - room was Average. Small refrigerator, but no microwave. We took breakfast food, oatmeal, mini muffins, bagels and PBJ and loaf of bread. Gorgeous Views, Beaches and Ocean is unbelievable. Concrete gets super hot - encourage all to wear water shoes. If you want SHADE get to the pool early to reserve your spot. Preferred Seating is a nice option, shade, private pool preferred guests and wait staff for food and beverages, plus coolers and ice between lounge chairs. Before taking your family to buffet in the Royal Tower, you might want to check the per person price.
Comment from Hotel Management
Aug 31, 2017 by Atlantis Management Team, Hotel Management
Dear WB, Thank you for staying at Atlantis and we are glad you enjoyed your vacation and out beautiful location with 5 miles of white-sand beaches! During your next visit, be sure to check out our simplified dining plans including breakfast and dinner at select restaurants. Dining plans can be added to your Expedia reservation post reservation. Thank you for your feedback and we cannot wait to welcome you back to paradise soon! - Atlantis Management Team
2 out of 5
by A verified traveler from Ohio

Not as described

Posted Aug 3, 2017
Pros: Close to Marina Village and beach
Cons: Everything. Put the bar back in the lobby. All the workers stand around doing nothing. Not surprised the pool isn't done or more rooms aren't done
Location: Marina Village
I did a live chat 10 days before we booked to make sure the Blu Pool at Coral Towers was complete. We have been there 9 times and love that pool. We were told the construction was complete also the rooms were renovated. The pool was no where complete. We woke up to jackhammers in the pool every morning. The room key had to be tried no less than 15 times to open the door. Some rooms were renovated but the views were not good. The lobby bar was replaced with an ice cream area which looked complete but was curtained off with a sign that said coming soon. We always enjoyed sitting in the lobby lounge with a drink and listening to live music. An ice cream bar??? Seriously????
Comment from Hotel Management
Aug 15, 2017 by - Atlantis Management Team, Hotel Management
Hi Rene, We are disappointed that your time at Atlantis did not live up to your personal expectations. We are excited to announce that Atlantis will unveil the complete renovation of Coral Towers this year and a fully transformed Marina Village this fall. Long known as a distinct mecca for family entertainment and its breathtaking beaches, Atlantis will introduce new offerings and creative amenities to continue driving its status as the top family travel vacation destination where fun, education, culture and purpose come together. Reservations are now open for summer travel. We do hope that you will consider joining us again on future trips.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2017
The hotel looks deteriorated from last time at the facility
Comment from Hotel Management
Aug 17, 2017 by Atlantis Management Team, Hotel Management
Dear Expedia Guest, We are disappointed to hear about your experience as we pride ourselves on delivering an amazing vacation experience. For those reading this review, we will unveil a renovated Coral Towers this summer and a fully transformed Marina Village this fall and hope to announce more renovations and property upgrades in the coming months. Atlantis is your portal to a truly Bahamian experience and we hope that you will chose to visit us again in the future. - Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic amenities

Posted Jul 14, 2017
We loved the resort, great for kids. Clean rooms, great view.
Comment from Hotel Management
Aug 18, 2017 by Atlantis Management Team, Hotel Management
Hi Expedia Guest, It was a pleasure welcoming you to paradise! We couldn't be happier that you enjoyed your time in paradise and for those reading this review, Atlantis just introduced “The Kids Concierge” located in the Coral Lobby. Our residents exports can assist with creating daily itineraries for the kids, making bookings for AKA and other child related activities and much more. We hope this helps in planning your next trip to paradise. See you soon! - Atlantis Management Team
2 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Not what it used to be

Posted Jul 11, 2017
Unfortunately, our stay this year at Atlantis was NOT what we have been accustomed to in years past. The cleankiness, friendliness, quality of a relaxing vacation feel short. Housekeeping didn't come to our rooms two days which meant there were no fresh towels to shower before dinner. Called several times took over an hour to bring towels we missed our dinner reservations. The lazy river and certain attractions were closed with no explanation. Planning our next trip to the Bahamas to stay at the BaHa Mar.
Comment from Hotel Management
Jul 18, 2017 by Atlantis Management Team, Hotel Management
Dear Kristine, Thank you for spending your vacation at Atlantis. We are disappointed to hear about your overall experience. We want each guest to have an amazing experience and we will take your feedback into review. We will unveil a renovated Coral Towers in July and a fully transformed Marina Village this fall and hope to announce more renovations and property upgrades in the coming months. Atlantis is your portal to a truly Bahamian experience and we hope that you will chose to visit us again in the future. - Atlantis Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Upgraded

Posted Jul 2, 2017
Royal tower with ocean view upgrade when we arrived.
Comment from Hotel Management
Jul 11, 2017 by - Atlantis Management Team, Hotel Management
Hi Expedia User, Thanks for choosing Atlantis! We are happy that our staff was able to assist you with a room upgrade and we are excited to announce that Atlantis will unveil the complete renovation of Coral Towers this year and a fully transformed Marina Village this fall. Long known as a distinct mecca for family entertainment and its breathtaking beaches, Atlantis will introduce new offerings and creative amenities to continue driving its status as the top family travel vacation destination where fun, education, culture and purpose come together. Reservations are now open for summer travel.
3 out of 5
by A verified traveler from SD

Coral tower is outdated

Posted Jul 1, 2017
Coral Towers is a long walk to d aquaventure park where kids most Likely want to spend the whole day . The actual building and the rooms are outdated, they're renovating though, maybe it'll get better.The front desk didn't explain how the resort credit works so I ended up wasting it. I love marriott hotels but this one is just ok, not what I expected. I feel like I didn't get my moneys worth ( Hotel) Atlantis water park is awesome though, kids really enjoyed the park, and the beach at the cove is simply gorgeous . I'd come back but will stay closer, maybe the royal tower or the reef.
Comment from Hotel Management
Jul 18, 2017 by Atlantis Management Team, Hotel Management
Dear Expedia Guest, Thank you for spending your vacation at Atlantis. For those reading this review, Atlantis features five distinct properties in which to stay, from the centrally located iconic Royal Towers to the original Beach Tower and Coral Towers, to the newly built luxury properties, The Cove and The Reef. The Coral Towers will reopen this year as a fully redesigned family escape with a new lobby, new rooms, new dedicated pool and new amenities. See you again soon. - Atlantis Management Team