Ratings based on 1,112 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great aquariums and pools with slides

Posted Oct 13, 2017
My husband and two kids (toddler and Baby) enjoyed our stay at the Atlantis. What I liked was the amazing choice of pools and beautiful grounds with aquatic life. Some of the staff were friendly and helpful but this was not consistent and we also found the place a little tricky to get around with a stroller. Lastly, as it wasn’t that busy not all the restaurants were open every day which limited our eating options.
Comment from Hotel Management
Oct 16, 2017 by Atlantis Management Team, Hotel Management
Dear Expedia Guest, Thank you for staying at Atlantis and we are glad you and your family enjoyed your vacation and our beautiful property grounds! Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Clean hotel, employees were super nice

Posted Oct 1, 2017
If I had to rate this hotel, it would have to be - 4 star. The reason for it losing a star is because I literally can hear my neighbors every single day and night and keep in mind, I had a 9 and 3 years old asking me why the neighbors were so loud. Made a complaint and all they could do was give me a $50 inconvenience credit, other than that, it was a excellent resort.
Comment from Hotel Management
Oct 3, 2017 by Atlantis Management Team, Hotel Management
Dear Ty, Thank you for staying at Atlantis and we are glad you enjoyed your stay with us! We are disappointed to hear about your experience with the room. We want everyone to have a five start experience and will pass you comments along to the front desk for review. Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 1, 2017
Nice place hotel needs a little updating...….........
Comment from Hotel Management
Oct 2, 2017 by Atlantis Management Team, Hotel Management
Dear Expedia Guest, Thank you for staying at Atlantis and we are glad you enjoyed your vacation! For those reading this review, we unveiled a renovated Coral Towers this summer and will have a fully transformed Marina Village this fall and hope to announce more renovations and property upgrades in the coming months. Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from baltimore Maryland

Amazing!

Posted Sep 26, 2017
Great customer service and impeccably clean! Highly recommend this hotel.
Comment from Hotel Management
Sep 28, 2017 by - Atlantis Management Team, Hotel Management
Hi Expedia User, Thanks for joining us in paradise! We are excited to hear that you had an amazing experience with us and please know, The Coral Towers has officially reopened as a fully redesigned family escape with a new lobby, new rooms and new amenities. This November, The Coral will debut its brand new pool (designed by Jeffrey Beers) to guests. See you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful grounds and waterpark

Posted Sep 25, 2017
Over half the restaurants were closed and good is very expensive. Average room, hotel condition is old and not maintained well. Water park and grounds beautiful.
Comment from Hotel Management
Sep 28, 2017 by - Atlantis Management Team, Hotel Management
Hi Expedia User, Thanks for choosing Atlantis. We are pleased that you enjoyed our property and did you have the chance to explore our various dining plans? Atlantis’ Dining Plans provide a full breakfast and dinner daily, designed to enhance guests’ dining experience. Plus children 11 years and under now eat free with a purchase of an adult Casual dining plan. We do hope you will consider joining us again on future trips.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
Newly renovated. It's greater than others. It's convenient and connected to other building.
Comment from Hotel Management
Sep 12, 2017 by - Atlantis Management Team, Hotel Management
Hi Expedia User, Thanks for joining us at Atlantis! We are delighted to hear that you enjoyed your time with us and we are excited to announce that Atlantis will unveil the complete renovation of Coral Towers this year and a fully transformed Marina Village this fall. Long known as a distinct mecca for family entertainment and its breathtaking beaches, Atlantis will introduce new offerings and creative amenities to continue driving its status as the top family travel vacation destination where fun, education, culture and purpose come together. Reservations are now open for summer travel. See you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from nassau

The hotel is excellent

Posted Aug 29, 2017
This hotel is excellent, nice view, excellent service I recommend
Comment from Hotel Management
Aug 31, 2017 by - Atlantis Management Team, Hotel Management
Hi yeny, Thanks for joining us in paradise! We are delighted that you enjoyed your time with us and for those reading this review, Atlantis features five distinct properties in which to stay, from the iconic Royal Towers to the original Beach and Coral Towers to the newly built luxury properties, The Cove and The Reef. The Coral Towers will reopen this year as a fully redesigned family escape with a new lobby, new rooms, new dedicated pool and new amenities. We value your recommendation and do look forward to seeing you again on future trips.
3 out of 5
by A verified traveler

Maid service

Posted Aug 28, 2017
Pros: Location
Cons: Update the facility
Location: Plenty of activities
No maid service showed up for 3 days. Called to complain and ask for towels. Towels were delivered but no maid service . Had to call and ask for t.p. Not a great experience.
Comment from Hotel Management
Oct 15, 2017 by - Atlantis Management Team, Hotel Management
Hi Expedia User, We are disappointed to hear about your experience and we do understand your frustration. We will pass your feedback along to the appropriate teams so that we can continue to improve the guest experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from Omaha, NE

Good Location

Posted Aug 24, 2017
Pros: Location
Cons: Add Microwave to rooms
Location: Blue Lagoon Day Trip - must do Marina area - good eats and of course Ben and Jerrys
First time visitor to Atlantis. Stayed for 5 nights two kids 12 and 7. Room size was good, great view of the terrace - nurse sharks outside the balcony. Pool at the hotel under renovation. Ordered Room Service one evening (good choice - preplan for 45 min to hour). Hotel Lobby looked renovated - room was Average. Small refrigerator, but no microwave. We took breakfast food, oatmeal, mini muffins, bagels and PBJ and loaf of bread. Gorgeous Views, Beaches and Ocean is unbelievable. Concrete gets super hot - encourage all to wear water shoes. If you want SHADE get to the pool early to reserve your spot. Preferred Seating is a nice option, shade, private pool preferred guests and wait staff for food and beverages, plus coolers and ice between lounge chairs. Before taking your family to buffet in the Royal Tower, you might want to check the per person price.
Comment from Hotel Management
Aug 31, 2017 by Atlantis Management Team, Hotel Management
Dear WB, Thank you for staying at Atlantis and we are glad you enjoyed your vacation and out beautiful location with 5 miles of white-sand beaches! During your next visit, be sure to check out our simplified dining plans including breakfast and dinner at select restaurants. Dining plans can be added to your Expedia reservation post reservation. Thank you for your feedback and we cannot wait to welcome you back to paradise soon! - Atlantis Management Team
2 out of 5
by A verified traveler from Ohio

Not as described

Posted Aug 3, 2017
Pros: Close to Marina Village and beach
Cons: Everything. Put the bar back in the lobby. All the workers stand around doing nothing. Not surprised the pool isn't done or more rooms aren't done
Location: Marina Village
I did a live chat 10 days before we booked to make sure the Blu Pool at Coral Towers was complete. We have been there 9 times and love that pool. We were told the construction was complete also the rooms were renovated. The pool was no where complete. We woke up to jackhammers in the pool every morning. The room key had to be tried no less than 15 times to open the door. Some rooms were renovated but the views were not good. The lobby bar was replaced with an ice cream area which looked complete but was curtained off with a sign that said coming soon. We always enjoyed sitting in the lobby lounge with a drink and listening to live music. An ice cream bar??? Seriously????
Comment from Hotel Management
Aug 15, 2017 by - Atlantis Management Team, Hotel Management
Hi Rene, We are disappointed that your time at Atlantis did not live up to your personal expectations. We are excited to announce that Atlantis will unveil the complete renovation of Coral Towers this year and a fully transformed Marina Village this fall. Long known as a distinct mecca for family entertainment and its breathtaking beaches, Atlantis will introduce new offerings and creative amenities to continue driving its status as the top family travel vacation destination where fun, education, culture and purpose come together. Reservations are now open for summer travel. We do hope that you will consider joining us again on future trips.