Ratings based on 2,531 Verified Reviews

4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Boston, MA

DO NOT STAY HERE!!!

Posted Oct 14, 2017
Spend the extra $ and stay at Atlantis. This place is a disaster. Pool is under construction, restaurant is closed. They have created a make shift breakfast area that is a cluster. Pieces of the ceiling are falling - stepped over them every night on the way to my room, which stinks btw like a damp wet gym sock!!! It is not as close as they promote to the Atlantis because access out of the back door to the Atlantis is blocked by a construction fence, you have to go all the way around( either up a giant hill or up a giant ramp and then climb up 2nd floor). They don't tell you any of this on any of the travel sites. The pool was suppose to be completed by 10/4, then it is 10/30 and I am telling you they are no where close to being ready. I am not a diva, travel about 10 times per year all around the world...... stay in all kinds of different hotels. This is the first negative review that I have given a property. I am taking the time to write this so that you do not stay here. I would NOT recommend this hotel because as is, It is not a good value. You can stay at the Atlantis for about $40 more a night and it is totally worth it. Wish I had. Maybe six months from now will be a different story but not right now.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2017
Hotel was just ok, but the staff was exceptional; They were very attentive and went the extra mile to make sure we were comfortable; Loccation of the hotel is also highly convenient; All in all we had a pleasant experience;
3 out of 5
by A verified traveler from Indianapolis

Posted Oct 11, 2017
You get what you pay for here. Free access to Atlantis is great but hotel is old and our dated.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Great Price and free access to the Atlantis!

Posted Oct 6, 2017
Pros: Breakfast and clean rooms!
Cons: I wish the pool was finished
Location: Amazing! The Atlantis and a great little restaurant across the street called Anthony's. (Great happy hour)
Even though our pool was under renovations we were pleasantly pleased with our access to the Atlantis! We explored a new area of the Atlantis every day. We enjoyed their pools. water slides and events without paying for their higher priced hotel while enjoying the relaxing, clean, comfortable affordable Comfort Inn!! We LOVED our American Breakfast which was included on our rate! It was very satisfying, filling and fresh! Our rooms were very clean and some days we had towel creatures on our bed! Stay here it is money well spent!
Comment from Hotel Management
Oct 10, 2017 by RRA, Hotel Management
Dear Denean, Thank you for completing the online survey regarding your recent stay at our hotel. Your willingness to share your experience is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We are happy to hear that we met your expectations and look forward to offering you the same great accommodations and service the next time you are in town. We apologize for the pool being under renovations during your visit; and we are glad that you were able to enjoy the pools and beaches at Atlantis. Thank you again and we look forward to welcoming you back soon. Best Regards, Rhonda
4 out of 5
Recommended
for Everyone
by A verified traveler from atlanta ga

Classic comfort at affordable cost!

Posted Oct 2, 2017
I was here during the off-season and will never come back for regular season again. I was disappointed that the pool is still undergoing renovations, but with full access to Atlantis more than likely you would not use the pool anyhow. Cannot beat location to Atlantis (my pic from room window shows just how close). Rooms are very spacious, separate area with sofa bed and bath vanity is outside of shower and toilet room (which is great when sharing a room). I did find the hotel and the signage difficult to navigate. As well all the vending machines were out of items my entire week stay. Restaurant onsite Crusoes was great, yes pricey but do give pretty large portions. Overall I will definitely stay here in future over Atlantis from now on. Thankyou Comfort Suite staff for a great stay!
Comment from Hotel Management
Oct 4, 2017 by RRA, Hotel Management
Dear Guest, Thank you for completing the online survey regarding your recent stay at our hotel. Your willingness to share your experience is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We are happy to hear that we met your expectations and look forward to offering you the same great accommodations and service the next time you are in town. Thank you again and we look forward to welcoming you back soon. Best Regards, Rhonda
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

great staff, well chosen team

Posted Sep 29, 2017
Pros: Excellent staff!! Always really helpful Price is very value conscious, Access to the Atlantis was great restaurant fare was tasty
Cons: was not notified ahead of time about pool closure parking near the door for check ins would be helpful when dealing with luggage
Location: grounds are well cared for Atlantis access makes it even better shopping and marina access
Every interaction with a staff member was impressive!!!! from the Front Desk team that helped at every chance available, to the security staff and the cleaners Ladies, very impressive work... Jamal in the bar makes everyone his favorite (about to be drunken) friend, trust him Breakfast was good and yes, get there early if you are looking for a relaxing breakfast, it can get a bit harried once people start waking up Crusoe's food was great, lunch and supper menu, even pizza was great and tasty, and moderately priced for Bahamas
Comment from Hotel Management
Oct 4, 2017 by RRA, Hotel Management
Dear Jake, Thank you for completing the online survey regarding your recent stay at our hotel. Your willingness to share your experience is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We are happy to hear that we met your expectations and look forward to offering you the same great accommodations and service the next time you are in town. Thank you again and we look forward to welcoming you back soon. Best Regards, Rhonda
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfort Suites Paradise Island - perfect location!

Posted Sep 25, 2017
Cons: The hotel rooms are a decent size but can use a little updating.
The hotel is right across the street from the Coral Towers at Atlantis. The rooms are much cheaper than Atlantis and you get full access to Atlantis activities. The staff was very pleasant. The hotel rooms are a decent size but can use a little updating. The hotel offers free wi-fi and free breakfast to guests. There is a little shopping area across the street with a restaurant, Dunkin Donuts, liquor store and gift shops. Atlantis is absolutely beautiful!
Comment from Hotel Management
Sep 26, 2017 by RRA, Hotel Management
Dear Ms. B., Thank you for completing the online survey regarding your recent stay at our hotel. Your willingness to share your experience is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We are happy to hear that we met your expectations and look forward to offering you great accommodations and service the next time you are in town. Thank you again and we look forward to welcoming you back soon. Best Regards, Rhonda
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
Very nice plesent staff great service nice & tidy room
Comment from Hotel Management
Sep 14, 2017 by RRA, Hotel Management
Dear Guest, Thank you for completing the online survey regarding your recent stay at our hotel. Your willingness to share your experience is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We are happy to hear that we met your expectations and look forward to offering you the same great accommodations and service the next time you are in town. Thank you again and we look forward to welcoming you back soon. Best Regards, Rhonda
5 out of 5
Recommended
for Everyone
by A verified traveler from bahamas

Beautiful room and view, the staff was outstanding

Posted Sep 11, 2017
Great food, very friendly staff and the room was very nice
Comment from Hotel Management
Sep 12, 2017 by RRA, Hotel Management
Dear KD, Thank you for completing the online survey regarding your recent stay at our hotel. Your willingness to share your experience is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We are happy to hear that we met your expectations and look forward to offering you the same great accommodations and service the next time you are in town. Thank you again and we look forward to welcoming you back soon. Best Regards, Rhonda
5 out of 5
Recommended
for Everyone
by A verified traveler from miami florida

Fun filled vacation on a budget

Posted Sep 5, 2017
I really enjoyed my stay here. Breakfast was great, the staff were wonderful, rooms were clean & I liked the fact that it was right next to Atlantis. There is one thing that annoyed the heck out of me & that was when I went to check in for my room at 2:28pm they said the room is not ready until 3pm like come on really? That crap was ridiculous and I'm sure that went for everybody cause the four days I was there I seen ppl waiting in the lobby for check in, yet before 11am which is checkout time they come knocking on ya door asking when you're checking out, like 11am when it's time to check out! Other then that everything else was pleasant.
Comment from Hotel Management
Sep 7, 2017 by RRA, Hotel Management
Dear Marilyn, Thank you for completing the online survey regarding your recent stay at our hotel. Your willingness to share your experience is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We are happy to hear that we met your expectations and look forward to offering you the same great accommodations and service the next time you are in town. Thank you again and we look forward to welcoming you back soon. Best Regards, Rhonda