Ratings based on 147 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Naples, FL

Rude, unaccommodating, disappointing stay overall

Posted Jan 16, 2018
Pros: The cleanliness of the rooms
We have stayed at Atlantis in the past several years ago and when it came time to book a girls weekend we decided to go back, what a mistake. From checking in to our day in and day out activities the only friendly, polite individual we met was in housekeeping. At check-in, the woman assisting us gave two of my friends a hard time about their signature, I guess it wasn't up to her standards of what a signature should look like and tried to force them to do it again. We are all adults, everyone signs their name how they want. We are paying over 800+ to stay here per night, find something else to complain about. We then went to the nightclub on property one night and have never been treated so poorly. The ladies at the front tried to tell my sister (who hadn't had anything to drink in hours) that she had been over served when they were talking about her and she asked them what they said and they said oh nothing but then she repeated it back to them and they were shocked. We went to the front desk to complain about how poorly the staff had treated her. I am pretty sure in customer service business and working at a hotel you aren't supposed to talk about guests in front of them (or at all for that matter). The front desk staff at the main resort couldn't even be bothered to look up from their computers to help you when you approach the desk, this was a common theme at all areas, Cove, Main Resort, Haborside. Would not go back, awful staff, rude, and very disappointed.
Comment from Hotel Management
Jan 18, 2018 by Atlantis Management Team, Hotel Management
Dear Louise, Thank you for spending your vacation at Harborside Resort. We are disappointed to hear about your overall experience. We want each guest to have an amazing experience and we will take your feedback into review. - Atlantis Management Team
2 out of 5
by A verified traveler

Harborside was fine, Atlantis has some problems...

Posted Dec 11, 2017
Pros: The full kitchen with dishwasher and plates/utensils is great to help save some money. It also has a stove to cook on as well with pots and pans. +1
Cons: The rooms need some fixing up at times, a bridge or quicker walk way to Royal Towers would be nice, and more family friendly pricing on food.
Location: Atlantis water park is about it. Downtown is pretty rough and super over-priced.
The Harborside hotel is a great choice if you want to have your own kitchen to cook your own meals in to avoid paying the absolutely outrageous prices for food on or off the resort. The rooms in the hotel are nice, a little worn and showing some signs of age, but overall not bad. The one downside about this place is that in order to get to the resort's water park and everything else, you have to take a shuttle across the bay which comes every 15-20 minutes and takes about 6 or so minutes to get there. You can walk all the way around the marina village to get there too but that's probably a 20-25 minute walk to reach the Aquaventure. There was also confusion about whether or not you had to pay to have your room cleaned and receive new towels. We did not, but some staff said that it was 50 dollars to clean the room so we declined it. Overall not bad, but be sure to bring extra cash and prepare yourself to pay 30+ dollars for a breakfast buffet, 30+ dollars for a salad, 30+ dollars for basically any entree anywhere on or off the resort. Also I would not recommend taking a taxi because they are clearly in kahoots with other businesses and try to push you into them. We got conned into eating at a fish fry place and ended up paying 50 bucks for a round trip cab ride and another 50 for some pretty poorly made fish dinners. Just stay on the resort, or better yet, just take a cruise that stops here for a day. You'll get the best value form that anyway.
Comment from Hotel Management
Dec 13, 2017 by Atlantis Management Team, Hotel Management
Dear Brett, Thank you for spending your vacation at Atlantis. We are disappointed to hear about your overall experience. During your next visit, be sure to check out our simplified dining plans including breakfast and dinner at select restaurants. Dining plans can be added to your Expedia reservation post reservation.We hope to see you back in paradise soon again. - Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Harbor View

Posted Dec 1, 2017
Pros: The landscaping was very appealing and the staff was very friendly and helpful.
Cons: You should consider Free Wi Fi.
Location: We enjoyed the shuttle access around Harbor Resort. We enjoyed the beach and aquarium.
Very nice facility. Great walking around the resort and enjoyed the harbor and ocean views. We felt very safe at all times.
Comment from Hotel Management
Dec 4, 2017 by Atlantis Management Team, Hotel Management
Dear Expedia Guest, Thank you for staying at Harborside Resort at Atlantis and we are glad you enjoyed your vacation! Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Medellin

Great vacations!

Posted Oct 15, 2017
We were in Bahamas for the first time with our two kids (9 & 11). The Harbourside Resort is a good alternative to enjoy the Atlantis with the comfort of staying in an apartment. The room has kitchen and table for 4. Walking distance to the main water park is about 10-12 min however there is a shuttle that takes you closer to the Atlantis lobby and the walking distance is much less. Kids said this was the best vacation they had.
Comment from Hotel Management
Oct 16, 2017 by Atlantis Management Team, Hotel Management
Dear Enrique, Thank you for staying at Atlantis and we are glad you and your family enjoyed your vacation! So happy to hear that your kids has a great time. Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
5 out of 5
Recommended
for Families
by A verified traveler from New York, NY

Harborside

Posted Sep 2, 2017
Pros: Convenient and comfortable.
Cons: Free Wifi
Location: Marina, Food, Shopping, Atlantis
Staying at Harborside is a must if you are going to Atlantis. The shuttle is very convenient to go to all the different properties, and its right on the marina to watch all the yachts sail in and out.
Comment from Hotel Management
Sep 5, 2017 by Atlantis Management Team, Hotel Management
Dear Kelly, Thank you for staying at Atlantis and we are glad you enjoyed your vacation! Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
5 out of 5
Recommended
for Families
by A verified traveler

Great overall value.

Posted Aug 15, 2017 on Orbitz
We brought 4 kids and loved the overall space of the 2 bed suite. While we missed nice view, the room was so comfortable and convenient it was well worth it.
Comment from Hotel Management
Aug 17, 2017 by Atlantis Management Team, Hotel Management
Dear Orbitz Guest, Thank you for staying at Atlantis and we are glad you enjoyed your vacation! Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
5 out of 5
by Hayden

Totally Satisfied!

Posted Jul 7, 2017 on Hotels
We enjoyed our stay. We will definitely return soon.
Comment from Hotel Management
Jul 10, 2017
Dear Hayden, Thank you for staying at Atlantis and we are glad you enjoyed your vacation! Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
5 out of 5
by Karell

Posted May 10, 2017 on Hotels
Amazing!
Comment from Hotel Management
Jun 26, 2017
Dear Karell, Thank you for staying at Atlantis and we are glad you enjoyed your vacation! Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
4 out of 5
Recommended
for Families
by A verified traveler

Family-friendly Atlantis option

Posted Apr 26, 2017
Pros: Location, kitchen in condo, pool, The Point restaurant
Cons: Communication about balcony, thicker mattress on sofa bed.
Location: Easy walk to Marina Village for shops and restaurants. Margaritaville restaurant across the street. Dunkin Donuts easy walk.
We had a fabulous time! Harborside is great option for staying with kids - less hectic than the Towers and walking distance to Marina Village and the water park. Shuttle service is easy, staff was helpful. Nice to have small kitchen - we made and ate breakfast there most days to save a few $. Pool area is very nice and a great way to either start or wind down the day. The only caution is about balconies. We booked a one bedroom condo and assumed all had balconies. That's not the case, however - only the condos with more than one bedroom have them. Also, the sofa bed was not terribly comfortable, despite their efforts to give us extra blankets to add a little cusion.
Comment from Hotel Management
Jun 27, 2017 by Atlantis Management Team, Hotel Management
Dear Expedia Guest, Thank you for staying at Harborside Resort at Atlantis and we are glad you enjoyed your vacation! Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
5 out of 5
by A verified traveler

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017
Dear Hotels.com Guest, Thank you for staying at Harborside Resort at Atlantis and we are glad you enjoyed your vacation! Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team