Ratings based on 804 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Houston, TX

Posted Dec 31, 2017
The Cove Hotel was 100 % full and was understaffed. I have never stayed in a premium hotel and had to wait 2 hours for room service. The staff was lovely, but could not cope with the number of guests. The Hotel is starting to show its age, I would Not recommend it.
Comment from Hotel Management
Jan 2, 2018 by The Cove Atlantis Management Team, Hotel Management
Dear P, Thank you for spending your vacation at The Cove Atlantis. We are disappointed to hear about your overall experience. We want each guest to have a five star experience and we will take your feedback into review. We hope to see you back in paradise soon again. - The Cove Atlantis Management Team
3 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Dec 29, 2017
Nice hotel very understaffed considering the holidays
Comment from Hotel Management
Dec 29, 2017 by The Cove Atlantis Management Team, Hotel Management
Dear Patrizia, Thank you for staying at The Cove and we are glad you had a nice stay with us! Thank you for your feedback and we hope to see you back in Paradise soon. - The Cove Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great hotel in paradise

Posted Dec 24, 2017
Pros: Amazing facility. Great food options. Water park is lot of fun, especially the lazy river.
Cons: Casino tables costs are very high. Recommend to have lower options to give opportunity to all people to play. The new Sip Sip menu lack of options.
Location: Local restaurants below the bridge. (Fish fry also)
This is my 4th visit to the Cove at the Atlantis. The hotel and facilities are great and you can surely call this paradise. lot of options for fun for all ages (Families with kids who can enjoy the water park or couples who are looking for quiet time. You can sure find your spot or activity) The Cove adult pool is always vibrant, the water park is excellent and lots of food options around the Atlantis. (Although sometime pricey) Few things I would take into account when visiting: (And hope it can be improved) 1. If you are a casino player take into account that the minimum to play is high. (Craps tables minimum is $15) 2. The new Cove pool is amazing and the service in the pool is very fast. Drinks are great but the food option in the pool can be improved. (Not lot of options for my taste) The blackboard in the restaurant is changing daily with new options but when you drink all day you sometime look for quick fries and chicken strip which was not available. (I would love to see some more bar food options and not only high end food) I have visited the Atlantis and the Cove many times and it is for sure not my last time. Recommended to all.
Comment from Hotel Management
Dec 28, 2017 by The Cove Atlantis Management Team, Hotel Management
Dear Ronny, Thank you for your loyalty and returning to The Cove again for the 4th time. Thank you for all your great recommendations and we hope to see you back in Paradise soon again. - The Cove Atlantis Management Team
2 out of 5
by A verified traveler from IL

Very disappointing!

Posted Dec 17, 2017
Pros: Local People
Cons: Management , management, management!
Location: You can go on islands trip for $400 per person and $300 for 4 year old !
Very disappointing! First impression was that hotel room was cleaned year ago! You could see shoes prints on bathroom floor and dust everywhere! Beach was dirty too, during the week didn't see any one picking up laying plastic, glass, etc... Great infrastructure but zero management! We picked this place for our 4 year old, but besides "rapid river" we couldn't do anything else! No activities by pool or beach or if you done enjoying sun during the day, zero activities for kids after that! P.S. Adults can enjoy $15 premixed cocktails from jars ! Suck!
Comment from Hotel Management
Dec 20, 2017 by The Cove Atlantis Management Team, Hotel Management
Dear Roman, Thank you for staying at The Cove Atlantis. We are disappointed to hear about your overall experience. We want each guest to have an amazing experience and we will take your feedback into review. For those reading this review, Atlantis offers a variety of activities for young kids including Atlantis Kids Adventure, a fun packed kids program, Sea Squirts, where kids learn about the marine animals at Atlantis, Atlantis Theater and so much more. We hope to see you back in paradise soon again. - Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas , texas

My Atlantis vacation

Posted Dec 13, 2017
Had a great experience and will return again. Don’t believe any negative reviews you see
Comment from Hotel Management
Dec 14, 2017 by Atlantis Management Team, Hotel Management
Hi Steve, Thank you for staying at The Cove Atlantis and we are glad you enjoyed your vacation! Thank you for your feedback and we hope to see you back in Paradise soon. - The Cove Atlantis Management Team
4 out of 5
by A verified traveler from newjersey

Super expensive food

Posted Dec 13, 2017
Very expensive food with no choice for vegetarians. Tip included by themselves. Pack some food from your home. That will be best option. Money making resort
Comment from Hotel Management
Dec 15, 2017 by The Cove Atlantis Management Team, Hotel Management
Dear Mrs, Thank you for staying at The Cove Atlantis! For your next visit, please be sure to check out our simplified dining plan that provide breakfast and dinner daily. Our Cove dining plan is designed to provide a more all-inclusive experience at the resort and satisfy a wide variety of tastes and can be added to your Expedia reservation post reservation. - The Cove Atlantis Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Food options at The Cove limited

Posted Dec 11, 2017
Overall great trip. Found that the food at The Cove was very limited for vegetarians and ridiculously priced. There were also limited healthy food options. I would have expected fresh juices, smoothies, etc but they offered chilly dogs...sort of gross. Also, most restaurants are closed Tuesday's. Random and they don't tell you upon booking.
Comment from Hotel Management
Dec 11, 2017 by The Cove Atlantis Management Team, Hotel Management
Dear Leigh, Thank you for staying at The Cove. We are happy to hear that you had a great trip. For those reading this review, In November 2017, The Cove celebrated a series of new design collaborations, restaurants and guest experiences, each paying homage to Bahamian traditions, culture, cuisine, colorful design and the ocean that surrounds the islands. The relaunch of The Cove brought two new restaurants – Sip Sip led by Bahamian Chef Julie Lightbourn and Fish by renowned Master Chef José Andres (opening in early 2018), a newly designed poolscape and cabana sanctuary designed by Lulu DK and a soul-stirring art installation created by Antonius Roberts. We look forward to welcoming you to The Cove soon. - The Cove Management Team
4 out of 5
by A verified traveler

Nice hotel, so so experience

Posted Dec 5, 2017
First our room wasn't ready until 45 minutes after the normal check-in time. The room we finally got (after several back and forth trips to get the keys activated) had a strange odour in the bathroom, and there must have been construction happening very close by because the noise was unbearable. I went to the lobby to ask for a room change and the person I spoke didn't check into the computer and responded right away that they were "fully booked and to try again tomorrow". After 20 minutes of listening to the deafening drilling and banging, we called the lobby again from the room and the person I spoke to this time actually bothered to check and found us another room. They said they would send the bellman up right away for our bags. We waited 25 minutes and no one showed up so we lugged our luggage to the new room ourselves, only to find out again that our keys did not work and have to travel to the lobby a third time. We had a nice stay overall but at checkout the rate we were quoted by expedia was much less than our bill. I tried to question front desk staff again, even showing them my confirmation email with the rate and was told very bluntly to "discuss that with expedia, they don't set our hotel prices". I'm still waiting for a follow up call from expedia to sort this out. Nice hotel, beautiful facilities, but lobby staff simply don't care, and the mixup with rates completely soured the trip.
Comment from Hotel Management
Dec 10, 2017 by The Cove Atlantis Management Team, Hotel Management
Dear Expedia Guest, Thank you for spending your vacation at The Cove Atlantis. We are disappointed to hear about your experience with the check-in and check-out. We want each guest to have an amazing experience and we will take your feedback into review. - The Cove Atlantis Management Team
1 out of 5
by brendan

STAY AWAY.

Posted Nov 21, 2017 on Hotels
Just stay away. I was so hyped coming here, and upon arrival I was met with incompetent and abhorrent staff. It was so bad, that is was kind of funny. Rooms are out of date. NOT WORTH THE MONEY. I paid on average 900 per night for just the room. In the end two nights was approx 2.6k without dining or bottle service. How can they justify that price tag with slow, horrendous and rude service.
Comment from Hotel Management
Nov 27, 2017
Dear Brendan, We are disappointed to hear about your overall experience. We want each guest to have an amazing experience and we will take your feedback into review. - The Cove Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from WS, NC

Get Away to Atlantis

Posted Nov 21, 2017
The hotel staff were all very kind. The pool had great music. We will return again soon.
Comment from Hotel Management
Nov 27, 2017 by The Cove Atlantis Management Team, Hotel Management
Dear Trent, Thank you for spending your get away at The Cove. We are so happy to hear that you enjoyed your stay and that we will see back in paradise soon again. - The Cove Atlantis Management Team