Ratings based on 564 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2017
This hotel is 10-15 mins walking distance from the casino and other activities in the Atlantis properties. Shuttles available but it takes up to 10-15 mins sometimes. I felt this property was just too far and isolated
Comment from Hotel Management
Nov 14, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Expedia Guest, Thank you for staying at The Reef Atlantis! Thank you for your feedback and we hope to see you back in Paradise soon. - The Reef Atlantis Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Service just ok

Posted Nov 14, 2017
Nice hotel service just ok Very expensive. Food mediocre and overpriced
Comment from Hotel Management
Nov 14, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Expedia Guest, Thank you for staying at The Reef Atlantis! Thank you for your feedback and we hope to see you back in Paradise soon. - The Reef Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Mass.

Posted Nov 11, 2017
Beautiful view, nice friendly staff, meals are expensive.
Comment from Hotel Management
Nov 14, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Ray, Thank you for staying at The Reef Atlantis and we are glad you enjoyed your vacation! During your next visit, be sure to check out our simplified dining plans including breakfast and dinner at select restaurants. Dining plans can be added to your Expedia reservation post reservation. Thank you for your feedback and we hope to see you back in Paradise soon. - The Reef Atlantis Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort. Minor downsides.

Posted Nov 10, 2017
Stayed at the Reef. Resort is truly beautiful. Found the service everywhere overall not as impressive as other high end resorts/ hotels we’ve stayed at, but by no means terrible. Had significant errors on our bills upon check out - including several wrong minibar charges and charges for a dining plan we did not in fact purchase. However these charges were reversed with no significant fuss. Would advise checking final bill as there would appear to be gaps in the system. Taking those things into account, we enjoyed our stay and would go back to this beautiful resort.
Comment from Hotel Management
Nov 14, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Expedia Guest, Thank you for staying at Atlantis and we are glad you enjoyed your stay and our beautiful resort! Thank you for your feedback and we hope to see you back in Paradise soon. - The Reef Atlantis Management Team
2 out of 5
by A verified traveler from Miami, FL

NO HOT WATER = UNACCEPTABLE

Posted Nov 8, 2017
Awful experience, since we didn't have hot water in the room. The manager called to apologize but in this kind of hotel not having hot water is simply unacceptable. A 2 star hotel delivers better. They also offered a free hot water voucher for my next stay, but you know what? I won't come again! It's sad because that was the only chance I had to have my 50th birthday, and they ruin it.
Comment from Hotel Management
Nov 14, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear German, Thank you for spending your 50th birthday at Atlantis. We are disappointed to hear about your overall experience. We want each guest to have an amazing experience and we will take your feedback into review. - The Reef Atlantis Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Fantastic beach and pool areas

Posted Nov 2, 2017
Brilliant all round, but be careful going out of season as alot of restaurants, pools and rides are shut . The resort wasn't a facility as advertised because so many things were closed
Comment from Hotel Management
Nov 2, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear John, Thank you for staying at The Reef Atlantis and we are glad you enjoyed our beautiful 5-miles of white-sand beaches and fantastic pool areas! We thank you for your feedback and hope to see you back in Paradise soon. - The Reef Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort

Posted Nov 1, 2017
Atlantis is a great place to stay. Lots to do and see. Staying at the Reef was a lovely experience. Great views and the room was massive. Place was advertised as a VIP+ hotel though and I don't think we got anything special, so I wouldn't factor this into the decision making. Other then that, I would definitely stay here again.
Comment from Hotel Management
Nov 2, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Expedia Guest Thank you for staying at The Reef Atlantis and we are happy to hear that you had a lovely experience! Thank you for your feedback and we do hope to see you back in Paradise soon. - The Reef Atlantis Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel on the beach

Posted Oct 30, 2017
The Reef hotel was comfortable and quiet. There are many pools to enjoy as well as the water park and beach access. Advice: pack snacks! Bring chips, candy, sodas, water etc. in your checked luggage. These items will be EXPENSIVE on the resort.
Comment from Hotel Management
Oct 30, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Expedia Guest, Thank you for staying at The Reef Atlantis and we are glad you enjoyed your stay with us! Thank you for your recommendations and feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Great place to stay at Atlantis resort

Posted Oct 25, 2017
The Reef is a great place to stay if you want to be on "campus" at the Atlantis resort. Our room on the 2nd floor was spacious and had great features, such as a kitchenette and a living/dining area. The view from our Terrace room wasn't great since we were so low that trees partially blocked our view of the pool and beach, but you could still see some of it. Balcony had a table and two chairs. I'd still recommend the Terrace side of the hotel since any room higher than ours would be able to see the beach and ocean nicely. We were there during off-season, and some of the resort attractions (restaurants in particular) were closed for maintenance/refurbishing, but the Concierge desk at the Reef was very helpful in finding places that were open. The mattress was very firm, I heard some complaints from others but we liked it. We had our taxi from the airport stop at the Super Value grocery store on the way to the hotel, and we bought stuff to eat breakfast and snacks to save money at the resort. Be prepared for everything to be expensive! But the hotel staff was very friendly and helpful.
Comment from Hotel Management
Oct 26, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Whiteryder, Thank you for staying at The Reef Atlantis and we are glad you enjoyed your vacation! Thank you for your great recommendations and feedback and we hope to see you back in Paradise soon. - The Reef Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

The Reef

Posted Oct 20, 2017
The Reef resort was very beautiful. I loved being beachfront. The beach was beautiful with the finest sand. Great pool but it closed early. Our room was very clean and nice. I booked a king ocean view studio and was very pleased with the size. The view was nice but it seemed that if you stayed at the Cove you might have better views of the ocean. I liked having then kitchenette although we didn’t use it much except the fridge. The staff is very friendly. The shuttle system is nice to have to get around. Everythingbin The resort is very expensive but if you go to a grocery store and buy groceries or eat where the locals eat prices are much better. We enjoyed our vacation.
Comment from Hotel Management
Oct 23, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Jess, Thank you for staying at The Reef Atlantis and we are glad you enjoyed your stay at our beautiful beachfront resort! Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team