Ratings based on 548 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Arizona

Terrible Service & Food, Beautiful Beach & Grounds

Posted Oct 16, 2017
Pros: The beach and grounds were beautiful. The water park was extremely fun and luckily the lines for the water slides were short.
Cons: The service was either non existent or poor. The staff was rude and it felt like we were bothering them every time we needed to interact with them.
We had high expectations for this highly rated hotel. Sadly, our experience was far below expectations. We chose the Reef based on the positive reviews online. It was difficult to find service and when we did, the staff for the most part was dismimssive and rude. It took 5 requests, one per day, to the front desk to address issues with the room which may have been addressed but then never corrected. Many restaurants were closed and the ones that were open had mediocre food. The best quality food was room service. The beach and grounds were beautiful and well maintained. The water park had little to no lines which was a huge plus.
Comment from Hotel Management
Oct 18, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Sophia, Thank you for spending your vacation at The Reef Atlantis. We are happy to hear that you enjoyed our grounds and 5-miles of white sand beaches.We are disappointed to hear about your experience with the service. We want each guest to have an amazing experience and we will take your feedback into review. We hope to see you back in paradise soon again. - The Reef Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with a beautiful private beach

Posted Sep 29, 2017
Wow, I don't know where to begin. From the moment I arrived At the airport until my departure, I was greeted with friendly smiles and pleasant interactions. The front desk staff was very polite and helpful during my stay. They even upgraded me when I checked in to a suite with a wrap around balcony just because! The hotel itself is very nice and surprisingly quiet (which is a good thing). The private beach is just a few steps away and it's beautiful. The Cove at Atlantis is also just a few steps away and it's full of things to do and see; the ambiance is beautiful at night. I ate breakfast two days in a row at the Mosaic over at the Cove. It's a Buffett with great tasting food and an awesome staff. The free shuttles that take you to the different properties on Paradise Island was also a big plus. Outside of the shuttles, there are plenty of taxi's waiting in front of the hotel to take you to your destination(s) outside of paradise island. All in all, I would say this is a great place to stay if you want a quiet but fun time. Don't forget to do the Dolphin encounter in Dolphin Cay, it's an experience I'll never forget!
Comment from Hotel Management
Oct 2, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Expedia Guest, Thank you for staying at Teh Reef Atlantis and we are so happy that you enjoyed your stay with us! Thank you for your feedback and great recommendations. We hope to see you back in Paradise soon. - The Reef Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, Ca

We stayed at the Reef and it was great for adults

Posted Sep 14, 2017
Pros: The hotel really highlighted the culture and beauty of the Bahamian culture and had the most beautiful aquarium we had ever seen.
Cons: The Carpets in the rooms needed some attention. They need a refresh.
Location: All the local attractions and aquatic adventures were first rate. Golf was excellent along wit Snorkel adventures.
We ventured to the Atlantis resort for our first time right at the onset of Huricane Irma. The hotel staff was very prepared and very well trained in the event of a Hurricane situation and kept everyone safe. The resort was the safest place on the Island and we were very impressed by the professionalism of the staff and all the special things they did to take care of their guests in a difficult situation. We never felt safer. We are going back for sure.
Comment from Hotel Management
Sep 15, 2017 by - The Reef Atlantis Management Team, Hotel Management
Hi Mike, Thanks for choosing The Reef! We are delighted that you had a five-star visit to paradise and Atlantis is turning its own marketing into a storytelling opportunity to celebrate Bahamian artists and groups – from photographers to musicians and artists – who represent the talented community of their native land. The movement focuses on co-creation with these artisans, in order to provide them with a platform for global recognition and success. See you back in paradise.
2 out of 5
by A verified traveler

Not worth price

Posted Sep 9, 2017
Rooms were so hot! Was definitely the B squad working at this hotel!
Comment from Hotel Management
Sep 13, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Steve, Thank you for spending your vacation at The Reef Atlantis. We are disappointed to hear about your overall experience. We want each guest to have an amazing experience and we will take your feedback into review. We hope to see you back in paradise soon again. - The Reef Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex

Beauty of the Bahamas

Posted Aug 24, 2017
Pros: Everything was great and nothing was too much bother. Facilities were suitable for all ages.
Location: A regular shuttle bus service that was free took you all around the Atlantis resort. Facilities were free everywhere.
Hotel was amazing! Staff were courteous, helpful and extremely friendly. 5 star comfort and 5 star quality. The beach was amazing: clear water and white sand.
Comment from Hotel Management
Aug 30, 2017 by - The Reef Atlantis Management Team, Hotel Management
Hi michele, Thanks for sharing your time at The Reef! We are excited that you had a five-star visit to The Reef and we couldn't be happier that our staff took excellent care of you. We value your five-star recommendation and we do hope to see you again soon in paradise.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ancaster, On

Peaceful end of an amazing resort steps to beach

Posted Aug 24, 2017
So much to do and see a week is hardly enough. It may be pricey but you are paying for the experience and entertainment that is incl. A must see!
Comment from Hotel Management
Aug 30, 2017 by - Atlantis Management Team , Hotel Management
Hi Team, Thank you for joining us at The Reef! It sounds like you enjoyed a relaxing visit to paradise and we do agree that Atlantis has no shortage of amazing activities to experience. We look forward to seeing you again on future trips.
3 out of 5
Recommended
for Everyone
by A verified traveler from Brunswick, ME

The Reef at the Atlantis

Posted Aug 23, 2017
Pros: The privacy was nice. The room size was comfortable.
Cons: The decor could be improved. Definitely need more people to check you in. Rooms should be ready as specified. No late departure fee.
Location: You are a way from the crowds which is nice. The beach and pool are very close by. We took a fish charter and loved it. We also enjoyed the dolphins.
I liked the Reef, but it needs some updating. The view was ocean but I expected a little bit more view. I love the pools and the privacy of the beach. The people were very nice, but at times you would get a different answer for the same question. The shuttles were helpful as the walk can be long from The Reef to the Towers.
Comment from Hotel Management
Aug 25, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Lisa, Thank you for staying at The Reef Atlantis and we are glad you enjoyed your vacation! Thank you for your feedback and we hope to see you back in Paradise soon. - The Reef Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

superb view

Posted Aug 23, 2017
Pros: location, suite was perfect for our family
Cons: check - in was horrible
This hotel is onthe quiet side of the resort, great calm waters for snorkeling or small children, excellent views, no bar or restaurant actually in this hotel, but 77 degress and sea glass lounge < 5 minute walk away beteween the Reef and the Cove
Comment from Hotel Management
Aug 25, 2017 by - Atlantis Management Team , Hotel Management
Hi Expedia User, It was a pleasure welcoming you to Atlantis! We are excited that you enjoyed your time with us and the view from your room at The Reef sounds like it was outstanding. For those reading this review, guests can snorkel through the unique underwater vistas of The Ruins Lagoon alongside sleek sharks, rays and brilliantly colored tropical fish. For your next trip, Atlantis’ Stingray Experience is a unique hands-on encounter that gives guests the opportunity to interact with rays in a shallow lagoon followed by snorkeling alongside them. See you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

A return back after 17 years

Posted Aug 22, 2017
Cons: Curtesy and customer centric approach for ALL customer facing staff
17 years since our last visit, Atlantis did not disappoint BUT the staff let it down. Facilities kept the children and adult entertained for the 5 days (more than enough) but the lack of curtesy from some staff members let it down. We planned our last night at the expensive Mosaic buffet but ended up discussing the rudeness of the serving staff instead of enjoying the evening. My wife wanted some fresh fish from the grill (all she ate out of the entire meal) but was told to pick at what was left on the hot plate, having to wait 15 mins before any more was put on. My 9 yrs old daughter wanted a sausage for her main course but had to ask/beg for a cut piece at a time. Finally my adult son was told not to pick red peppers from the mix bowl and to take what was on top .... really not what we expected from a high end buffet at $75 per head! Very disappointing. The restaurant manager and head chef listened to our complaints and apologised but no attempt was then made to improve the situation nor was any gesture made to compensate. That was a $350 poorly spent as the last impression we will have of this resort.
Comment from Hotel Management
Aug 25, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Santosh, Welcome back and thank you for staying at The Reef Atlantis! We are glad you and your family enjoyed your vacation! We are disappointed to hear about your experience at Mosaic. We want each guest to have an amazing experience and we will take your feedback into review. We hope to see you back in paradise soon again. - The Reef Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Wyoming

Great hotel and vacation

Posted Aug 20, 2017
Clean room and nice hotel staff, we enjoyed our stay and will definitely go back
Comment from Hotel Management
Aug 25, 2017 by - Atlantis Management Team, Hotel Management
Hi J, Thank you for choosing The Reef! We are excited that you enjoyed your time with us and it sounds like your first trip to Atlantis will not be your last. For your next visit, Atlantis offers a rejuvenating experience for guests at Mandara Spa through a range of traditional European therapies and ancient Balinese healing treatments that invigorate the body and spirit. See you again soon.