Ratings based on 543 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, Ca

We stayed at the Reef and it was great for adults

Posted Sep 14, 2017
Pros: The hotel really highlighted the culture and beauty of the Bahamian culture and had the most beautiful aquarium we had ever seen.
Cons: The Carpets in the rooms needed some attention. They need a refresh.
Location: All the local attractions and aquatic adventures were first rate. Golf was excellent along wit Snorkel adventures.
We ventured to the Atlantis resort for our first time right at the onset of Huricane Irma. The hotel staff was very prepared and very well trained in the event of a Hurricane situation and kept everyone safe. The resort was the safest place on the Island and we were very impressed by the professionalism of the staff and all the special things they did to take care of their guests in a difficult situation. We never felt safer. We are going back for sure.
Comment from Hotel Management
Sep 15, 2017 by - The Reef Atlantis Management Team, Hotel Management
Hi Mike, Thanks for choosing The Reef! We are delighted that you had a five-star visit to paradise and Atlantis is turning its own marketing into a storytelling opportunity to celebrate Bahamian artists and groups – from photographers to musicians and artists – who represent the talented community of their native land. The movement focuses on co-creation with these artisans, in order to provide them with a platform for global recognition and success. See you back in paradise.
2 out of 5
by A verified traveler

Not worth price

Posted Sep 9, 2017
Rooms were so hot! Was definitely the B squad working at this hotel!
Comment from Hotel Management
Sep 13, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Steve, Thank you for spending your vacation at The Reef Atlantis. We are disappointed to hear about your overall experience. We want each guest to have an amazing experience and we will take your feedback into review. We hope to see you back in paradise soon again. - The Reef Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex

Beauty of the Bahamas

Posted Aug 24, 2017
Pros: Everything was great and nothing was too much bother. Facilities were suitable for all ages.
Location: A regular shuttle bus service that was free took you all around the Atlantis resort. Facilities were free everywhere.
Hotel was amazing! Staff were courteous, helpful and extremely friendly. 5 star comfort and 5 star quality. The beach was amazing: clear water and white sand.
Comment from Hotel Management
Aug 30, 2017 by - The Reef Atlantis Management Team, Hotel Management
Hi michele, Thanks for sharing your time at The Reef! We are excited that you had a five-star visit to The Reef and we couldn't be happier that our staff took excellent care of you. We value your five-star recommendation and we do hope to see you again soon in paradise.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ancaster, On

Peaceful end of an amazing resort steps to beach

Posted Aug 24, 2017
So much to do and see a week is hardly enough. It may be pricey but you are paying for the experience and entertainment that is incl. A must see!
Comment from Hotel Management
Aug 30, 2017 by - Atlantis Management Team , Hotel Management
Hi Team, Thank you for joining us at The Reef! It sounds like you enjoyed a relaxing visit to paradise and we do agree that Atlantis has no shortage of amazing activities to experience. We look forward to seeing you again on future trips.
3 out of 5
Recommended
for Everyone
by A verified traveler from Brunswick, ME

The Reef at the Atlantis

Posted Aug 23, 2017
Pros: The privacy was nice. The room size was comfortable.
Cons: The decor could be improved. Definitely need more people to check you in. Rooms should be ready as specified. No late departure fee.
Location: You are a way from the crowds which is nice. The beach and pool are very close by. We took a fish charter and loved it. We also enjoyed the dolphins.
I liked the Reef, but it needs some updating. The view was ocean but I expected a little bit more view. I love the pools and the privacy of the beach. The people were very nice, but at times you would get a different answer for the same question. The shuttles were helpful as the walk can be long from The Reef to the Towers.
Comment from Hotel Management
Aug 25, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Lisa, Thank you for staying at The Reef Atlantis and we are glad you enjoyed your vacation! Thank you for your feedback and we hope to see you back in Paradise soon. - The Reef Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

superb view

Posted Aug 23, 2017
Pros: location, suite was perfect for our family
Cons: check - in was horrible
This hotel is onthe quiet side of the resort, great calm waters for snorkeling or small children, excellent views, no bar or restaurant actually in this hotel, but 77 degress and sea glass lounge < 5 minute walk away beteween the Reef and the Cove
Comment from Hotel Management
Aug 25, 2017 by - Atlantis Management Team , Hotel Management
Hi Expedia User, It was a pleasure welcoming you to Atlantis! We are excited that you enjoyed your time with us and the view from your room at The Reef sounds like it was outstanding. For those reading this review, guests can snorkel through the unique underwater vistas of The Ruins Lagoon alongside sleek sharks, rays and brilliantly colored tropical fish. For your next trip, Atlantis’ Stingray Experience is a unique hands-on encounter that gives guests the opportunity to interact with rays in a shallow lagoon followed by snorkeling alongside them. See you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

A return back after 17 years

Posted Aug 22, 2017
Cons: Curtesy and customer centric approach for ALL customer facing staff
17 years since our last visit, Atlantis did not disappoint BUT the staff let it down. Facilities kept the children and adult entertained for the 5 days (more than enough) but the lack of curtesy from some staff members let it down. We planned our last night at the expensive Mosaic buffet but ended up discussing the rudeness of the serving staff instead of enjoying the evening. My wife wanted some fresh fish from the grill (all she ate out of the entire meal) but was told to pick at what was left on the hot plate, having to wait 15 mins before any more was put on. My 9 yrs old daughter wanted a sausage for her main course but had to ask/beg for a cut piece at a time. Finally my adult son was told not to pick red peppers from the mix bowl and to take what was on top .... really not what we expected from a high end buffet at $75 per head! Very disappointing. The restaurant manager and head chef listened to our complaints and apologised but no attempt was then made to improve the situation nor was any gesture made to compensate. That was a $350 poorly spent as the last impression we will have of this resort.
Comment from Hotel Management
Aug 25, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Santosh, Welcome back and thank you for staying at The Reef Atlantis! We are glad you and your family enjoyed your vacation! We are disappointed to hear about your experience at Mosaic. We want each guest to have an amazing experience and we will take your feedback into review. We hope to see you back in paradise soon again. - The Reef Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Wyoming

Great hotel and vacation

Posted Aug 20, 2017
Clean room and nice hotel staff, we enjoyed our stay and will definitely go back
Comment from Hotel Management
Aug 25, 2017 by - Atlantis Management Team, Hotel Management
Hi J, Thank you for choosing The Reef! We are excited that you enjoyed your time with us and it sounds like your first trip to Atlantis will not be your last. For your next visit, Atlantis offers a rejuvenating experience for guests at Mandara Spa through a range of traditional European therapies and ancient Balinese healing treatments that invigorate the body and spirit. See you again soon.
4 out of 5
by A verified traveler from Texas

Nice hotel with beautiful beach

Posted Aug 2, 2017
The hotel was nice and the room was nice, however, the overall experience wasn't great. We stayed here in one of their busier seasons and were told by the bell boy that the best time to come to Atlantis is September and October because there is no one there and prices are slashed in half. The beach was beautiful and right out of the lobby doors so that was nice. The check in line took about an hour to get through upon our arrival. Our room had one bottle of water in it and two K Cups. Housekeeping never restocked our coffee or water so we had to call to front desk every morning to ask for more. Out of the 5 nights we stayed they only came back with more water and coffee 2 times. Calling the front desk was pretty much worthless anyway unless you wanted to be put on hold for 10 minutes. We ended up running into town and buying our own case of water. There was a Starbucks in the lobby but unless you got there before 6am you could count on waiting at least 30 minutes for a $5 cup of plain coffee. We knew that the food was going to be outrageous and were counting on that so that was no surprise but $3 for a cup of ice water was. We ate off the resort almost every night but the cab fare was about $50 round trip no matter where we went. The water park was extremely cheesy and way overcrowded. We waited in line for an hour to ride the tube ride that went through the shark tank and the glass was dirty all you could see was your own reflection. All in all wouldn't recommend.
Comment from Hotel Management
Aug 7, 2017 by The Reef Atlantis Management Team, Hotel Management
Dear Julie, Thank you for spending your vacation at Atlantis. We are disappointed to hear about your overall experience. We want each guest to have an amazing experience and we will take your feedback into review. We hope to see you back in paradise soon again. - Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Fabulous and breathtaking on the reef

Posted Aug 2, 2017
My family and I had a blast and it will be lasting memories for us! And the staff was was absolutely wonderful.
Comment from Hotel Management
Aug 8, 2017 by - The Reef Atlantis Management Team, Hotel Management
Hi Thes, Thanks for choosing The Reef! We are excited that you and your family had an amazing time with us and for those reading this review, Atlantis just introduced “The Kids Concierge” located in the Coral Lobby. Our resident experts can assist with creating daily itineraries for the kids, making bookings for AKA and other child related activities and much more. We hope this helps in planning your next trip to paradise. See you soon!