Water park

Reviews of The Royal at Atlantis

4 out of 5
The Royal at Atlantis
Paradise Beach Drive, Paradise Island, New Providence

Reviews

8.4

Very Good

Rating 10 - Excellent. 1235 out of 2203 reviews" "
Rating 8 - Good. 476 out of 2203 reviews" "
Rating 6 - Okay. 242 out of 2203 reviews" "
Rating 4 - Poor. 122 out of 2203 reviews" "
Rating 2 - Terrible. 128 out of 2203 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Irina, Montreal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are on vacation for the second time in a row in Royal Atlantis hotel since June 2023 with a boy of 8 years old. Great place for vacations for family with active kids, mostly any age. Very safe, very convenient hotel with a lot of really unique activities with marine animals. Very friendly staff. In a word, only positive reviews and all with the prefix "very". We are going back next year for sure!
Stayed 9 nights in Mar 2024

6/10 Okay

Ramier

Traveled with family
Liked: Staff & service
Food and drinks extreamly expensive!
Stayed 3 nights in Mar 2024
Response from The Atlantis Team on Mar 28, 2024
Dear Ramier,Thank you so much for taking the time to write a review. At Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. We want each guest to have an amazing stay and will take your feedback into review. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again

4/10 Poor

NINEL

Traveled with family
Disliked: Amenities
Impossible to make a reservation at the restaurants. The food at the Buffet is terrible. The prices are too high. The last day we stayed there were no clean towels at the swimming pools area. Two showers at the Spa didn’t have hot water. The service is too slow everywhere. Never come again
Stayed 7 nights in Mar 2024
Response from The Atlantis Team on Mar 28, 2024
Dear Ninel,Thank you for staying with us at _____, it was a pleasure to have you. We are disappointed to hear about your overall experience and extend our apologies to you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns and gaps.

10/10 Excellent

Mary, syosset

Liked: Cleanliness, staff & service, property conditions & facilities
Very expensive
Stayed 4 nights in Feb 2024
Response from The Atlantis Team on Mar 27, 2024
Dear Valued Guest,Thank you for staying with us at The Royal and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon!

10/10 Excellent

Edie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from The Atlantis Team on Mar 27, 2024
Dear Edie,Thank you for staying with us at The Roayl and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon!

2/10 Terrible

Karim

Traveled with family
We absolutely do not recommend this place In any ways
Stayed 5 nights in Mar 2024
Response from The Atlantis Team on Mar 26, 2024
Dear Karim,Thank you for staying with us at Atlantis. We are disappointed to hear about your experience. We pride ourselves on delivering an amazing vacation experience in all areas and will take your feedback into review.We appreciate your stay and feedback.

6/10 Okay

Ryan W, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Atlantis Team on Mar 26, 2024
Dear Ryan,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Atlantis Team on Mar 26, 2024
Dear Melanie,Thank you so much for staying with us at the Royal and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 Good

Edgar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools aer good for kids
Stayed 5 nights in Mar 2024
Response from The Atlantis Team on Mar 25, 2024
Dear Edgar,It was a pleasure to have you and your family stay with us at the Atlantis. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to paradise again soon.

10/10 Excellent

Ashley S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Atlantis Team on Mar 25, 2024
Dear Ashley,Thank you so much for staying with us at the Royal and for this feedback and great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 Excellent

Derval Randal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service and lots of things to do for kids.
Stayed 3 nights in Mar 2024
Response from The Atlantis Team on Mar 22, 2024
Dear Derval,It was a pleasure to have you and your family stay with us at the Atlantis. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back again.

10/10 Excellent

Jesenia, Harrison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our body wash and tissue was nearly empty when we arrived. However, housekeeping brought some by the very next room cleaning day. There was some construction going on at the entrance to our hotel tower. However, it was still an easy walk to the water park and beaches. Our room wasn’t cleaned one day. However, we had plenty of towels and didn’t need to call room service. I will definitely return.
Stayed 4 nights in Mar 2024
Response from The Atlantis Team on Mar 21, 2024
Dear Jesenia,Thank you for staying with us at the Royal it was a pleasure to have you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns and gaps. Thank you again and we hope to have the honor of welcoming you back again.

8/10 Good

Emily, Schenectady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Atlantis Team on Mar 22, 2024
Dear Emily,Thank you so much for staying with us at the Royal and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 Excellent

Renu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 5 nights in Mar 2024
Response from The Atlantis Team on Mar 21, 2024
Dear Renu,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

2/10 Terrible

Tracy

Liked: Cleanliness
Disliked: Staff & service
Response from The Atlantis Team on Mar 21, 2024
Dear Tracy,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

10/10 Excellent

Lydell Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Great time and location
Stayed 3 nights in Mar 2024
Response from The Atlantis Team on Mar 19, 2024
Dear LydellThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

8/10 Good

Italo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property waterpark was nice the food options are very limited and the prices for certain restaurants and fast food options are plain ridiculous the Italian restaurant in the Marina village is on the other hand not cheap but of good value cocktails are nothing crazy from quality not the prices are definitely there. We don’t mind spending money but avoid the burger and fast options in the water park it’s a plain ripoff the burgers are kids meal size but priced like as you buy the entire cow do your self a favor and walk to the village and get a real meal you won’t regret it. Other then that we liked out stay a lot the Ambiente and the location and the beaches are great and for us from south Florida it’s a quick getaway we like to do from time to time.
Stayed 3 nights in Mar 2024
Response from The Atlantis Team on Mar 25, 2024
Dear Italo,Thank you for vacationing with us at the Royal, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to improve.Thank you so much for your feedback and we hope to have the honor to you again.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food quality was good but very expensive.
Stayed 3 nights in Mar 2024
Response from The Atlantis Team on Mar 18, 2024
Dear Micheal,Thank you for staying with us at The Royal and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon!The Atlantis Team

6/10 Okay

Christina M

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Atlantis has always been a favorite place for me to stay as I have children who enjoy the waterpark. I felt as a black person that the staff was terrible to me, which is sad because they are black as well. Other than this I had a wonderful time. There’s plenty of entertainment, restaurants, and fun.
Stayed 3 nights in Feb 2024
Response from The Atlantis Team on Mar 17, 2024
Dear Christina,Thank you for returning to the Atlantis and for vacationing with us at the Royal, it was a pleasure to have you.The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns and gaps. Thank you again and we hope to have the honor of welcoming you back again.The Atlantis Team

8/10 Good

Hedy

Traveled with family
Liked: Amenities
Guests should not be allowed to reserve chairs at the pools, etc and leave them unused for a long period of time. Hallways in Royal should not be freezing. Really liked the interactions with dolphins, sea lions and snorkeling Bathrooms by the pools were dirty and dingy!
Stayed 6 nights in Mar 2024
Response from The Atlantis Team on Mar 17, 2024
Dear Hedy,Thank you for vacationing with us at the Royal, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to improve.Thank you so much for your feedback and we can't wait to welcome you back again!

10/10 Excellent

Francis Timothy Noonan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Atlantis Team on Mar 17, 2024
Dear Francis,Thank you so much for staying with us at the Royal and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again

10/10 Excellent

Camille

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is so much to do here, especially for young families! If you don't want to leave the property you won't have to! My husband I thoroughly enjoyed the rough river ride - we went around several times! We also enjoyed the aquarium where you can see sharks, rays, and several other amazing ocean animals.
Stayed 3 nights in Mar 2024
Response from The Atlantis Team on Mar 14, 2024
Dear Camille,It was a pleasure to have you and your family stay with us at the Royal Atlantis. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to paradise again soon.

6/10 Okay

Michelle

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The property looked old it needs a lot of work and improvements. Staff are awful. Unfriendly
Stayed 4 nights in Mar 2024
Response from The Atlantis Team on Mar 14, 2024
Dear Michelle,Thank you for staying with us at Atlantis. We are disappointed to hear about your experience. We pride ourselves on delivering an amazing vacation experience in all areas and will take your feedback into review. We truly hope that we will have the honor to welcome you back.

6/10 Okay

Sintia

Traveled with partner
Liked: Staff & service
very average in my opinion this is a 3 star hotel
Stayed 4 nights in Mar 2024
Response from The Atlantis Team on Mar 14, 2024
Dear Sintia,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again!

8/10 Good

R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice.
Stayed 3 nights in Feb 2024

10/10 Excellent

Joshua M

Stayed 6 nights in Jan 2024
Response from The Atlantis Team on Mar 13, 2024
Dear Joshua,Thank you so much for staying with us at the Royal and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 Good

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Atlantis Team on Mar 13, 2024
Dear Valentina,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

10/10 Excellent

Sandra, Flushing

Traveled with family
Liked: Amenities
I will forever return to this paradise. Everything was perfect. Everything is clean, beautiful.
Stayed 3 nights in Mar 2024
Response from The Atlantis Team on Mar 12, 2024
Dear SandraThank you for staying with us at The Royal and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon!

10/10 Excellent

Julianne, OLYPHANT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to the Atlantis several times. We enjoyed it this time as well as the other times. The only challenge is it’s a bit expensive, so be prepared for that.
Stayed 4 nights in Mar 2024
Response from The Atlantis Team on Mar 11, 2024
Dear JulianneThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

10/10 Excellent

ALEJANDRO S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Atlantis Team on Mar 12, 2024
Dear AlejandroThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

10/10 Excellent

ARMANDO JOSE SARMIENTO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything were in perfect order and cleaning.
Stayed 2 nights in Mar 2024
Response from The Atlantis Team on Mar 13, 2024
Dear Armando,Thank you for your review and choosing to stay with us at the Royal! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

8/10 Good

Sabrina

Liked: Cleanliness, staff & service
Response from The Atlantis Team on Mar 12, 2024
Dear SabrinaThank you for staying with us at The Royal and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Atlantis Team on Mar 12, 2024
Dear SamanthaThank you for staying with us at The Royal and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon!

10/10 Excellent

Meir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from The Atlantis Team on Mar 11, 2024
Dear MeirThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

10/10 Excellent

Debra L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think you need more dining options. I also think you need more lighting at night on the outside grounds. My husband fell outside walking one night because the area was not lit up enough. Also think you could have more evening activities.
Stayed 6 nights in Feb 2024
Response from The Atlantis Team on Mar 11, 2024
Dear Valued Guest,Thank you for staying with us at The Royal it was a pleasure to have you. We are disappointed to hear about your experience. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to grow and improve. Thank you again and we hope to have the honor of welcoming you back to paradise soon!

10/10 Excellent

Katherine, McGregor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful time at the Royal! My two kids rode waterslides all day, and we walked the beautiful beaches. Highly recommend!!
Stayed 5 nights in Mar 2024
Response from The Atlantis Team on Mar 8, 2024
Dear Katherine,Thank you for staying with us at The Royal and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from The Atlantis Team on Mar 7, 2024
Dear Mark,Thank you so much for staying with us at the Royal and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 Excellent

Donna

Stayed 4 nights in Mar 2024
Response from The Atlantis Team on Mar 26, 2024
Dear Donna,Thank you so much for staying with us at the Royal and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 Excellent

Angela Gongqi

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Atlantis Team on Mar 12, 2024
Dear AngelaThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

8/10 Good

adriano

Stayed 4 nights in Mar 2024
Response from The Atlantis Team on Mar 26, 2024
Dear Adriano,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

8/10 Good

Lori, Port Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Atlantis Team on Mar 7, 2024
Dear Lori,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again.

10/10 Excellent

Serap

Traveled with partner
It’s a very nice hotel will recommend everyone I know . Planing to back again
Stayed 4 nights in Feb 2024
Response from The Atlantis Team on Mar 6, 2024
Dear Serap,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loves the Atlantis
Stayed 4 nights in Dec 2023
Response from The Atlantis Team on Mar 6, 2024
Dear Valerie,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from The Atlantis Team on Mar 6, 2024
Dear Courtney,Thank you so much for staying with us at the Royal and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 Good

Fatemah Husain and Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time there! I lived everything about Atlantis. They only issue I had was that the hotel made some extra charges( 499$) on my credit card after checking out and it didn't match the receipt the gave me at check out! I tried to contact the hotel but the eait time is always more than 30 mins and I end up getting tired and hanging up
Stayed 3 nights in Mar 2024
Response from The Atlantis Team on Mar 12, 2024
Dear FatemahThank you so much for staying with us at The Royal and for your feedback. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities and an overall amazing experience. Thank you again for staying with us in paradise and we hope to welcome you back soon.

8/10 Good

Alyssa Mari

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Atlantis Team on Mar 5, 2024
Dear Alyssa,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

10/10 Excellent

Jeanie, Los Angeles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the early check in - the staff for our entire staff was wonderful! The room was clean, plenty of seats by the pool. Shuttle was great!!!
Stayed 2 nights in Mar 2024
Response from The Atlantis Team on Mar 7, 2024
Dear Jeanie.Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

10/10 Excellent

Saran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was nice and clean. And the Bahamas is beautiful all around
Stayed 2 nights in Mar 2024
Response from The Atlantis Team on Mar 4, 2024
Dear Saran,Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the entire property. Awesome experience and the room was the best i have ever stayed. Wonderful and i will return. Thanks Atlantis for the experience.
Stayed 2 nights in Mar 2024
Response from The Atlantis Team on Mar 5, 2024
Dear Dexter,It was a pleasure to have you stay with us at the Atlantis and we cannot wait to welcome you back soon. We are so happy to hear that you fully enjoyed our warm hospitality, great amenities and overall had an amazing experience. Thank you so much for your feedback and we hope to see you in paradise again soon!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far above and beyond all expectations!!
Stayed 4 nights in Feb 2024
Response from The Atlantis Team on Mar 3, 2024
Dear Todd,We are happy to hear that you had an amazing stay at Royal Atlantis. Our pools, slides, miles of white sandy beaches, incredible marine habitats, and variety of activities really offers something for everyone!We hope to welcome you back to paradise again.