Dear Shai, Thank you for taking the time to share your review. However, we are very disappointed to read your comments regarding an alleged incident that may have happened during your stay. The purpose of this answer is not to go into the specific details of what happened, as during your stay several conversations and we explained that we informed the hotel next door about the noise but nothing was done. We are not responsible for other properties around us. We thank you for raising these issues and providing us with this valuable feedback. Most certainly we will be looking into these issues with our relevant department heads and seeking ways to further improve our service quality. The whole team and I sincerely hope that we may have the pleasure of welcoming you back again in the near future. Yours SincerelyYiota Georgiou Guest Relations Supervisor

Dear TalThank you for taking the time to share your review We hope that we will have the pleasure of welcoming you at the GrandResort in the future and offer you the G.R.A.N.D experience and hospitality.Warm RegardsJamie EllisGuest Relations ManagerGrandResort by Leonardo Hotels

Dear Guest,Thank you for taking the time to share your review and for recommending our hotel!We hope that we will have the pleasure of welcoming you at the GrandResort in the future and offer you the G.R.A.N.D experience and hospitality.Warm RegardsJamie EllisGuest Relations ManagerGrandResort by Leonardo Hotels

Dear Derek,Thank you so much for taking the time to leave us a positive Review!We are humbled by your glowing feedback and are dedicated to maintaining high standards.We look forward to continuing to provide you with excellent service in the future.Best Regards,Andreas PotamitisEcom Sales Manager

Dear Imad,Warm greetings from the GrandResort by Leonardo. Before going any further we are very pleased to see that you have chosen our hotel for your recent holidays. However, we are very disappointed to read your comments regarding your stay, you got the room type you booked and after your complaint of a lower floor our staff went above and beyond to meet your needs and relocated you to an upper floor side sea view room. We always listen to our guests needs and try to make their stay at the Grand as comfortable as possible.We will be happy to welcome you back in the near future. Kind regards Yiota Georgiou Guest Relations Supervisor GrandResort by Leonardo

Dear Androniki,Thank you so much for taking the time to leave us a positive review!We always love hearing from satisfied customers like you. Your support means everything to us, and we're grateful for it. We look forward to serving you again in the future and exceeding your expectations once more.Best Regards,Andreas PotamitisE Com Sales Manager

Greetings from GrandResort by Leonardo Hotels!Thank you for your review!We're sorry you had a negative experience with our Hotel. Please contact us directly so we can address your concerns and make things right.Best Regards,Andreas PotamitisE Com Sales Manager

Dear Valued Guest,Thank you so much for taking the time to leave us a positive review! We're thrilled you had a wonderful experience with our Hotel. Your kind words mean the world to us, and we're honored to have earned your trust and support.We look forward to continuing to provide you with excellent service.Best Regards,Andreas Potamitis

Dear Zeid,Many thanks for your stay at our Hotel and for taking the time to share your experience with us. We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Dear Yasmin,Greetings from GrandResort by Leonardo Hotels!Thank you so much for taking the time to leave us a positive review! We're overjoyed to hear you had a wonderful experience with our Hotel. We will transfer your review to all our staff to show them an appreciation for making you feel special.We look forward to serving you again in the future and exceeding your expectations once more.Best Regards,Andreas PotamitisE Com Sales Manager

Dear Mr Sergei,Many thanks for your stay at our Hotel and for sharing your experience with us. We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis, E-Commerce Manager

Dear Mrs Debbie,Many thanks for your stay at our Hotel and for taking the time to share your experience with us. We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Dear Fiona ,Thank you for staying at our Hotel and for taking the time to share your experience with us.Kindly note that our hotel has been renovated 3 years ago and we are closing next winter for a renovation that will change completely our Hotel.We are looking forward to welcoming you back in the future. Kind regards,Andreas Potamitis E-Commerce Manager

Dear Max, Many thanks for your stay at our Hotel and for taking the time to share your experience with us .We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Dear Dafna,Many thanks for your stay at our Hotel and for taking the time to share your experience with us we will transfer your good comments to our Front Office Employees. We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Dear Dafna,Many thanks for your stay at our Hotel and for taking the time to share your experience with us. We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Dear Mrs Prasanthi,Many thanks for your stay at our Hotel and for taking the time to share your experience with us. We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Dear Pheadon, Thank you for your stay at our Hotel and for taking the time to share your experience with us. We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Dear Alexander,Many thanks for your stay at our Hotel and for taking the time to share your experience with us. We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Dear Gaby,Many thanks for your stay at our Hotel and for taking the time to share your experience with us. We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Dear Gabriel,Thank you for staying at our Hotel and for taking the time to share your experience with us. We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Dear Hagit,Many thanks for your stay at our Hotel and for taking the time to share your experience with us. We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Dear Christodoulos, Many thanks for your stay at our Hotel and for taking the time to share your experience with us. We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Dear Mr Daniel,Many thanks for your stay at our Hotel and for taking the time to share your experience with us. We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Dear Valued Guest, Many thanks for taking the time to share your review on Hotel.com following your recent stay with us! We are delighted to see that overall you had great stay at GrandResort. We look forward to welcoming you back to the GrandResort in the future. Kind regards, Andreas Potamitis E Commerce Manager

Dear Anna, Thank you for your recent stay at GrandResort! We are thrilled to read all your positive review. We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Dear Valued Guest, Many thanks for taking the time to share your review on Hotels.com following your recent stay with us! We are very glad to read that you found our Hotel We look forward to welcoming you back to the GrandResort in the future. Kind regards, Andreas Potamitis E Commerce Manager

Dear Ellie, Thank you very much for your stay at GrandResort! We would like to further thank you for your positive comments about cleanness and breakfast. We look forward welcoming you back in the future for another great vacation. Best Regards, Andreas Potamitis E-Commerce Manager

Dear Cemil, Greetings for GrandResort! We would like to thank you for your recent stay with us and for taking the time to share your feedback, the entire GrandResort team, look forward to welcoming you back soon! Kind regards, Andreas Potamitis E-Commerce Manager

Dear Mr Polykarpos, Thank you very much for your stay in GrandResort and for taking the time to share your review on Expedia.com. We would like to further thank you for your positive comments . We look forward to welcoming you back in the future and we hope your next stay with us will be memorable as your previous. Kind regards, Andreas Potamitis E – Commerce Manager

Dear Mr. Savvas Thank you very much for your stay in GrandResort and for taking the time to share your review on Expedia.com. We would like to show our appreciation for your feedback. Kindly note that we are working on improving the comments that you have mentioned. We really delighted to know that you enjoyed your holidays and we look forward to welcoming you back in the future for another great vacation. Kind regards, Andreas Potamitis E-Commerce Sales Manager

Dear Mrs Georgia, Thank you for your recent stay at GrandResort! We are thrilled to read all your positive review. We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Dear Mrs. Margarita, Thank you for your recent stay at GrandResort! We are thrilled to read all your positive review. We are looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Dear Mr. Hassan, First of all, we would like to thank you for choosing GrandResort for your recent stay and for taking the time to share your review since such feedback is constructive for us and it is of utmost importance. We offer our sincere apologies for the disappointment you have expressed about our issue with the insects. But unfortunately, what you have experienced does not represent the image of the GrandResort, and the issues raised are seldom incidents that did not happen in the past. We hope that we will have the pleasure of welcoming you at the GrandResort in the future and offer you the G.R.A.N.D experience and hospitality. Best Regards, Andreas Potamitis E com Sales Manager

Dear Mr Steven, Many thanks for taking the time to share your excellent review from your recent stay with us. Your positive comments are valuable to us since we aim to deliver the finest service to all of our guests. We look forward to welcoming you back in the future. Kind regards, Andreas Potamitis E Commerce Manager

Dear Mr Edward, Thank you very much for your stay in GrandResort and for taking the time to share your review. We would like to further thank you for your positive comments about our facilities and staff. We look forward to welcoming you back in the future for another great vacation. Best Regards, Andreas Potamitis E-Commerce Manager

Dear Ricardo, Thank you very much for your stay in GrandResort and for taking the time to share your review. We would like to further thank you for your positive comments about our facilities and the beach area. We look forward to welcoming you back in the future for another great vacation. Best Regards, Andreas Potamitis E-Commerce Manager

Dear Mrs Marta, Thank you for your recent stay at GrandResort Your constructive comments regarding our Housekeeping have been taken into consideration. Looking forward to welcoming you back in the future. Kind regards, Andreas Potamitis E-Commerce Manager

Thanks for staying with us. We appreciate your feedback!

Dear Valued Guest, Many thanks for taking the time to share your review on Hotels.com following your recent stay with us! We are very glad to read that you found our Hotel Super! We look forward to welcoming you back to the GrandResort in the future. Kind regards AP

Dear Madam/Sir, Dear Valued Guest, We would like to thank you for your recent stay with us and for taking the time to share your review. Moreover, we would like to thank you for highlighting our beautiful beach and pool. Your constructive comments are valuable to us and have been taken into consideration since our guests satisfaction is our goal at GrandResort hotel. We look forward to welcoming you back in the future for another great vacation. Kind regards AP

Dear Mr. Wasim, First and foremost, we would like to thank you for your recent stay with us and for taking the time to share your wonderful review. Moreover, we would like to thank you for highlighting our amazing staff. Be assured that your comments will be shared with all of them and they will be delighted to know that you really enjoyed your holidays. Your feedback about the sound has been taken into consideration for further action. We look forward welcoming you back in the future for another great vacation.

Dear Charalambos, First of all, we would like to thank you for choosing GrandResort for your recent stay and for taking the time to share your review since such feedback is really helpful for us and it is of utmost importance. We would like to further thank you for your positive comments about our property condition, facilities and room comfort. We would like to offer our sincere apologies for the disappointment you have expressed about our service and that your experience did not meet your expectations. We assure you that what you have experienced does not represent the actual image of the GrandResort and the issues raised are seldom incidents. We hope that we will have the pleasure of welcoming you at the GrandResort in the future and offer you the G.R.A.N.D experience and hospitality.

Dear Guest, Thank you for your recent stay at GrandResort! We look forward to welcoming you back at GrandResort in the near future, Sophia Papadopoulou Guest Relations Manager GrandResort Hotel Limassol

Dear Karolina, We would like to thank you for taking the time to share your review following your recent stay with us! We are delighted to read that overall you had a pleasant, relaxed and comfortable holidays and we truly appreciate your kind words about our facilities and for your special mention to our amazing staff. Looking forward to welcoming you back soon!. Kind Regards, Sophia Papadopoulou Guest Relations Manager

Dear Daniel, Thank you for your stay at our Hotel and for taking the time to share your experience with us. We are looking forward to welcoming you back in the future Kind regards, Andreas Potamitis E Commerce Manager

Dear Valued Guest, We would like to thank you for your recent visit to GrandResort Hotel. It was truly a pleasure to serve you. I hope that the accommodations and service were to your liking, as complete satisfaction is our goal at GrandResort Hotel. We look forward to welcoming you back at GrandResort in the near future, Kind Regards, Sophia Papadopoulou Guest Relations Manager

Dear Mr. Costas, Thank you for your recent stay at GrandResort! We look forward to welcoming you back at GrandResort in the near future, Sophia Papadopoulou Guest Relations Manager GrandResort Hotel Limassol