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Reviews of Hôtel Artus

4 out of 5
Hôtel Artus
34 Rue De Buci, Paris, Paris

Reviews

9.2

Wonderful

Rating 10 - Excellent. 593 out of 896 reviews" "
Rating 8 - Good. 242 out of 896 reviews" "
Rating 6 - Okay. 43 out of 896 reviews" "
Rating 4 - Poor. 15 out of 896 reviews" "
Rating 2 - Terrible. 3 out of 896 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Faisal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel in Paris with the best location and definitely the best staff. Everybody at reception is so friendly and helpful. Great locations near the best streets and food options. Highly recommended
Stayed 2 nights in Feb 2024
Response from Miliana on Feb 28, 2024
Dear Faisal,Thank you for your incredibly kind words! We're thrilled to hear that you had such a fantastic experience at our hotel. It's wonderful to know that our location, staff, and services exceeded your expectations. We strive to provide our guests with memorable stays, and we're delighted that you found us to be the best hotel in Paris. Your recommendation means a lot to us, and we look forward to welcoming you back soon for another exceptional visit !

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Pierre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well insulated windows making for a quiet stay in a very central location in the sixth.
Stayed 5 nights in Feb 2024
Response from Gwenn on Feb 15, 2024
Dear Pierre,We thank you for this good review!We look very much forward to welcome you once more at the Artus Hotel !Kind Regards,Gwenn, Guest Relation

4/10 Poor

Peter, Auckland

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room is very dark and small. It’s not that comfortable stay in the room.
Stayed 2 nights in Dec 2023
Response from Walid - Executive Assistant on Jan 9, 2024
Dear Peter, Thank you for sharing your feedback with us. We're sorry to hear that your recent stay didn't meet your expectations regarding the room size and lighting. We genuinely appreciate your input as it helps us identify areas for improvement.For future stays, we'd love the opportunity to make your experience more comfortable. We have a range of room options, including more spacious ones, and we'll be happy to assist in finding the perfect accommodation that suits your preferences.Please feel free to reach out to us when planning your next visit so we can ensure a more satisfying stay. We value your feedback and look forward to the chance of hosting you again.Warm regards,

10/10 Excellent

Behzad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and very friendly
Stayed 4 nights in Dec 2023
Response from Walid - Executive Assistant on Jan 9, 2024
Dear Behzad, Thank you for your kind words! We're delighted to hear that you found our staff nice and very friendly. Providing a warm and welcoming experience is our priority, and it's wonderful to know that we succeeded during your stay.If there's anything specific you enjoyed or if you have any suggestions for us to enhance your experience further, please feel free to let us know. We look forward to the pleasure of hosting you again at the hotel Artus. Kindest regards,

8/10 Good

Hyeri

10/10 Excellent

Lucyna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a most pleasant 6-night stay from check-in to check-out. Rooms are well appointed, clean, and comfortable. Strong wifi connection, well appointed and spacious bathrooms, best hotel slippers ever (currently wearing mine at home :)). Staff is friendly and helpful, and head concierge Sanjay is an encyclopedia of recommendations if you’re undecided on what to do. I loved the refillable water station that offers both flat and bubbly options. The location is fantastic, within walking distance to some of the most iconic Paris spots: Louvre, Notre Dame, Luxembourg Gardens, Musée d’Orsay, Musée Rodin, and one of the best gourmet grocery stores La Grande Épicerie de Paris. So many fantastic little shops and restaurants. Terres de Café Saint-Germain-des-Prés (2min walk from the hotel) makes an excellent cappuccino :) I’d love to return to Paris and stay at this hotel again.
Stayed 6 nights in Dec 2023
Response from Walid - Executive assistant on Jan 9, 2024
Dear Lucyna, Thank you for sharing your delightful experience during your 6-night stay at Hotel Artus. We're pleased to hear that from check-in to check-out, everything met your expectations.Your compliments on our rooms and our hotel are truly appreciated. We're glad you found our staff, especially our head concierge Sanjay, friendly and helpful.It's great to know that you enjoyed the convenience of the refillable water station and explored the fantastic location, walking distance from iconic Parisian spots and charming shops and restaurants.We look forward to welcoming you back to Hotel Artus on your next visit to Paris.Warmest regards,

10/10 Excellent

Brandie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. The area was close to it felt like everything. It was a great hotel.
Stayed 3 nights in Dec 2023
Response from Miliana - Front Office Manager on Dec 17, 2023
Dear Brandie,Thanks for your glowing review! Delighted you enjoyed the clean, central location, and our accommodating staff. Can't wait to welcome you back!Best Regards,

10/10 Excellent

Clarissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Hotel is well kept, very clean, and in a wonderful central location. Staff is lovely and accommodating. I highly recommend this hotel to anyone visiting Paris, and I will return.
Stayed 3 nights in Dec 2023
Response from Gwenn on Dec 15, 2023
Dear Clarissa,We thank you for this amazing review!Please rest assured that we will let our entire team know you have found your stay at the Artus Hotel to be extremely amazing and that the front desk was completely helpful.We look very much forward to welcome you once more in Paris !Kind Regards,Gwenn, Guest Relation

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mother Daugher trip
Our stay was perfect at Hotel Artus. It was clean, friendly and we loved the manager Sanjay. He accomodated us at all times. THANK you so much!!! We would stay there again!
Stayed 7 nights in Dec 2023
Response from Miliana - Front Office Manager on Dec 17, 2023
Dear Elizabeth,Thank you very much for taking the time to share your feedback about your recent stay at Hotel Artus. We are thrilled to hear that your experience was perfect and that you found our hotel clean, friendly, and accommodating.Sanjay, our concierge is delighted to know that he could contribute to making your stay enjoyable. We appreciate your kind words, and it's wonderful to know that you felt well taken care of throughout your visit.We look forward to welcoming you back to Hotel Artus in the future. If there is anything specific you would like to share or if you have any preferences for your next stay, please feel free to let us know.Once again, thank you for choosing Hotel Artus. Warm regards,

10/10 Excellent

samuel, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful room and hotel staff was very accommodating and courteous. Would highly recommend.
Stayed 1 night in Dec 2023
Response from Gwenn on Dec 6, 2023
Dear Samuel,Thank you for your kind feedback,We are delighted to read that you appreciated your room and our staff as much as we've enjoyed welcoming you.The whole team cannot wait for your return,Kind regards,Gwenn, Guest Relation

10/10 Excellent

robert

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is excellent. Safe, quiet, clean and everything you’d want in a hotel. But, its best feature is the concierge Sanjay. He suggested and obtained great restaurant reservations each night. He even did this for us on his days off!! He knows the best restaurants and they know him which must be how we were able to snag seemingly the last available tables. He made our stay in Paris unforgettable.
Stayed 5 nights in Nov 2023
Response from Gwenn - Guest relation on Dec 6, 2023
Dear Robert,Thank you for sharing your experience, it means a lot.We cannot be happier to read that your visit was a success, especially thanks to Sanjay !The whole team was pleased to welcome you, and is now waiting for your return !Best regards,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Artus is very well located for bars , dining and transport links to the rest of Paris and airport by train The staff are very friendly and efficient
Stayed 3 nights in Nov 2023
Response from Miliana - Front Desk Manager on Nov 29, 2023
Dear David,Thanks for your positive review! We're glad you enjoyed our central location for bars, dining, and transport. Our staff appreciates your kind words about their friendliness and efficiency.Hope to host you again soon!

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in a perfect location. So much within minutes of this hotel. The suite was fantastic and the staff were very friendly. Highly recommended
Stayed 2 nights in Nov 2023
Response from Miliana - Front Desk Manager on Nov 29, 2023
Dear Faisal,Thank you for your glowing review! We're delighted to hear that you had a fantastic experience at our hotel and enjoyed the perfect location. It's great to know that you found the suite to your liking and that our staff contributed to a friendly and positive atmosphere.Your recommendation means a lot to us, and we look forward to welcoming you back whenever your travels bring you to this area.Best regards,

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So chic and clean and close to so many sites and shops/bars/restaurants in a beautiful district. We will definitely stay here again in the future and recommend to others. Very friendly staff.
Stayed 3 nights in Nov 2023
Response from Gwenn - Guest relation on Dec 1, 2023
Dear Alexis,We are delighted to read that you enjoyed your stay at the Artus Hotel.This rewards our daily efforts to offer every customer the best possible service. We will be glad to welcome you again for your next trip in Paris !Best regards,

10/10 Excellent

Brian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay. Check in process was quick, there is always someone at the reception. The room was very clean and organized. Spare bed was already made.
Stayed 1 night in Nov 2023
Response from Miliana - Front desk Manager on Nov 21, 2023
Dear Brian,Thank you for the lovely feedback! We are thrilled to hear your stay was excellent. It's fantastic to know everything met your expectations.We hope to have the chance to welcome you once again !

4/10 Poor

Antoinette, Orlando

Traveled with family
Disliked: Cleanliness
Stayed 5 nights in Nov 2023

10/10 Excellent

Hyun Bang

Stayed 3 nights in Nov 2023

10/10 Excellent

Melissa

Stayed 3 nights in Oct 2023

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location/St Germaine Des Pres
Location is perfect for us. Love the neighborhood. Service was great! The ice cream machine at the lobby is a adorable!
Stayed 2 nights in Sep 2023
Response from Walid - Executive Assistant on Oct 6, 2023
Dear Marie, Thank you for your feedback. We're thrilled to hear that you found our location to be perfect for your needs and that you loved the neighborhood. It's wonderful when guests appreciate the surrounding area.We're glad that you had a great experience with our service. Providing excellent service is our top priority, and we're delighted that we met your expectations.We're also pleased that you enjoyed the ice cream machine in our lobby. It's always a pleasure to offer unique amenities that add a touch of delight to our guests' experiences.Thank you for your kind words, and we hope to have the pleasure of welcoming you back to our hotel in the future.Best regards,

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All they staff were friendly, efficient and helpful.
Stayed 3 nights in Aug 2023
Response from Miliana - Front desk Manager on Sep 1, 2023
Dear Andrew,Thank you very much for your very warm comments regarding our team.We would like to thank you very much for your very pleasant feedback, which we will be sure to pass on to our teams.It will be a great joy to have you back with us again.

8/10 Good

Henrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very centric in the heart of the best neighborhood in Paris.
Stayed 3 nights in Aug 2023
Response from Miliana - Front Office Manager on Sep 1, 2023
Dear Henrique,Thank you this excellent commendation of our hotel.We would be delighted to welcome you back for your next visit to paris.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in the Saint Germain district
This hotel was perfect for our family. We had just come from Spain and Portugal so we knew we were in for a much smaller room in Paris, but the deluxe apartment worked great for us with a pull out sofa in a separate room for our girls. We absolutely loved the location right next to a lively night scene along with proximity to multiple metro lines. The front desk service was excellent and made everything easy through our stay. We will definitely look to stay here again on our next trip to Paris.
Stayed 4 nights in Aug 2023
Response from Miliana - Front Office Manager on Aug 24, 2023
Dear Guest,Thank you for all your compliments!We are delighted that you and your family enjoyed your room. Our teams work day and night to make your stay as pleasant as possible.We would be delighted to welcome you again.Best Regards

10/10 Excellent

Qian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
In a very safe and bustling area, a lot of good dining opportunities and famous cafes. Service and breakfast are superb, best during our two week trip around France.
Stayed 2 nights in Jun 2023
Response from Melchior on Jul 25, 2023
Dear Qian, We are pleased to see the rating you gave us.We are delighted that you have enjoyed your stay with us.Strongly committed to customer satisfaction, we are delighted to know that the professionalism of our team has met your expectations.It is important to us to offer you fresh, quality products for each of your breakfasts.We are very happy to learn that the quality of our services has lived up to your expectations.It will be a great pleasure to have you with us again.Best regards, Melchior - Executive Assistant

10/10 Excellent

SUSAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel. Great location. Loved having the balcony in the suite we booked.
Stayed 5 nights in May 2023
Response from Miliana on Jun 16, 2023
Dear Susan,Thank you for your 5/5 rating, it was a pleasure to welcome you.We are delighted that you enjoyed our hotel and the Saint Germain des Près area.We look forward to welcoming you again !

8/10 Good

Rosellina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the heart of St. Germaine.
Stayed 2 nights in Jun 2023
Response from Miliana - Front Office Manager on Jun 11, 2023
Dear Rosellina,Thank you for your great review. Our hotel is located in the heart of the wonderful Saint-Germain-des-Près district! We hope to have the chance to welcome you again ! All our team remain at your entire disposal.

4/10 Poor

Letitia May

Traveled with partner
Liked: Staff & service, property conditions & facilities
Hotel was adequate, staff were very helpful. The hotel is near a very busy road which was noisy enough but then there’s building work going on next door and opposite the hotel drilling and banging first thing in the morning is not what you want when you are on a relaxing city break, which we mentioned at reception and surly the hotel should put some notification on there site to warn people of this, we wouldn’t of stayed here if we knew.100 euros was taken out of our bank without warning to cover the mini bar etc which we should of been told about overall a disappointing stay
Stayed 3 nights in May 2023
Response from Miliana - Front Office Manager on Jun 11, 2023
Dear Letitia,Thank you for taking the time to give us your feedback on your stay. We are delighted that you appreciated the quality of our service. We'll be sure to let our team know - it's always very motivating for us. However, we are very sorry that you were disturbed by the noise of the building work. Unfortunately, this work has been going on for almost three years, with periods when there is no noise. Unfortunately, we are not informed of noisy periods. We hope that this incident has not marred your experience at the Artus Hotel and hope to see you again soon.All our team remain at your entire disposal for anything you may need. Best Regards,Miliana

8/10 Good

Andrew

Stayed 5 nights in May 2023

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service
Staff wonderful.
Stayed 4 nights in May 2023
Response from Melchior - Executive Assistant on May 13, 2023
Dear Catherine, We thank you for taking the time to let us a review about your stay with us and to give us a five star review ! What a pleasure to read that you had a pleasant stay with us and you liked the staff. We strive to provide our customers with the highest quality service and to know that we succeeded really makes us happy ! We hope to be your hosts again for your upcoming visits to Paris ! Best regards

10/10 Excellent

NEHMAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff!
Stayed 2 nights in Apr 2023
Response from Melchior - Executive Assistant on May 13, 2023
Dear Nehman, Thank you for taking the time to let us this really kind review.We couldn't be happier to know that you enjoyed and benefited from your stay at the Artus Hotel, as well as the exceptional location we are lucky to be able to offer our guests.All of your compliments are heartfelt and are the source of our daily motivation. We would be more than happy to have the opportunity to welcome you back to our establishment.Best regards,

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer service in France. The staff is kind and amazing at anticipating guests needs.
Stayed 3 nights in Apr 2023
Response from Melchior - Executive Assistant on May 13, 2023
Dear Heather, We thank you for choosong the Artus Hotel for your Parisian trip.We are delighted that you appreciated the friendliness and professionalism of our team. Thank you for your complimentary comments about our team. We will be sure to pass them on.Sincerely,

10/10 Excellent

Annaliza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the middle of the action. It’s bustling day in and day out. So many restaurants around it. Patisseries, boulangeries, gelatos and coffee shops are a few steps away. Close to the Notre Dame Cathedral and The Louvre. Will definitely stay here again when in Paris. The staff is courteous and helpful!
Stayed 2 nights in Apr 2023
Response from Melchior - Assistant executive on May 13, 2023
Dear Annaliza, Thank you for your very positive review, this is very encouraging. Our entire team would like to thank you for your appreciation of the work they did during your stay.We are happy to offer you an ideal location to explore the city.We look forward to welcoming you next time in Paris.Sincerely,

10/10 Excellent

heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean rooms. Super helpful staff
Stayed 2 nights in Apr 2023
Response from Melchior - Executive Assistant on May 13, 2023
Dear Heather, It is a pleasure to read your comment and we thank you for it.It is a pleasure to read that you liked the rooms and their cleanliness and the staff.We hope to see you soon at The Artus Hotel.Best regards,

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, nice communication from hotel, easy access to Metro, walkable to may sites, lots of wonderful nearby shops and eateries. Stayed with my mom for a week. Lovely staff. Sanjay, the head concierge assisted w/reservations. It was a great base for us!
Stayed 7 nights in Mar 2023
Response from Melchior - Executive Assistant on May 13, 2023
Dear Alice, We sincerely thank you for your trust and for your excellent rating.We are delighted that our establishment, by its quality of service, has met your expectations.We are delighted that you have appreciated the friendliness and professionalism of our team. We are also glad to hear that you enjoyed your stay so much because of the proximity of the amenities.We look forward to seeing you soon for another positive experience ! Best regards,

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. We loved our stay and will be recommending Artus Hotel to friends heading to Paris soon.
Stayed 5 nights in Mar 2023
Response from Miliana - Front Office Manager on Mar 16, 2023
Dear Sarah,Thank you for your positive feedback.What a pleasure for us to see that you had a great stay with us. We will be sure to keep our team informed of your satisfaction.All our team remain at your entire disposal. Warms Regards from Paris,Miliana

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 4 nights in Mar 2023
Response from Miliana - Front Office Manager on Mar 16, 2023
Dear Jessica,Thank you for your positif feedback. We are more than happy to see that you had a nice stay. We look forward to welcome you once again.All our team remain at your disposal,Sincerely,

10/10 Excellent

Primitivo

Liked: Cleanliness, amenities, property conditions & facilities
cozy and a great place to stay in the town of Chamonix
Stayed 3 nights in Feb 2023

10/10 Excellent

Meghan Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel! My husband & I stayed a week and there was so much to do within walking distance, shopping, eating & the Louvre! The staff is extremely friendly and helpful (I do not speak French). Sanjay, the chief concierge was on point! Sanjay knows the area inside and out. He made wonderful recommendations for us.
Stayed 6 nights in Feb 2023

8/10 Good

Naomi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great neighborhood close to fabulous restaurants and walking distance to a lot of Paris. Clean small boutique hotel. Rooms were a little small, or we just had too much luggage!!
Stayed 2 nights in Feb 2023
Response from Antonia - Front Office Manager on Feb 23, 2023
Dear Naomi, we thank you for taking the time to talk about your recent stay at the Artus Hotel. It's great to know you globally had a pleasant stay and loved our neighbourhood. We hope we will have the pleasure to welcome you again in the future (we also have bigger rooms!). Sincerely,

10/10 Excellent

elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff. I will return to this hotel every time I plan to return to Paris.
Stayed 1 night in Feb 2023
Response from Antonia - Front Office Manager on Feb 23, 2023
Dear Elizabeth, thank you for this 5/5 review. It was a pleasure to have you and we hope to count you again among our guests in the future. Stay well & kind regards,

10/10 Excellent

Elias

Stayed 3 nights in Feb 2023
Response from Antonia - Chef de Réception on Feb 14, 2023
Cher Elias, nous vous remercions de votre bonne note, nous sommes ravis que vous ayez passé un agréable moment à l'Artus Hôtel et attendons impatiemment de vous accueillir à nouveau. Très sincèrement,

10/10 Excellent

Cole

Stayed 4 nights in Feb 2023

10/10 Excellent

Francois-Xavier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel. 5/5
Response from Antonia - Front Office Manager on Jan 19, 2023
Dear Francois-Xavier, we thank you for this wonderful 5/5 rating. We are thrilled to know you had such a great stay with us and hope to welcome you again soon. Best regards,

10/10 Excellent

Junko

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, easy walk to cafes, bistros, shops. Steps to metro and cab stand. Walking distance to Seine, Louvre. Friendly, courteous staff.
Response from Antonia - Front Office Manager on Jan 19, 2023
Dear Joanne, it's amazing to acknowledge your feedback. We are pleased to know you loved our location and our friendly staff. We look forward to seeing you again in a near future. Kind regards,

10/10 Excellent

marvin henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 5th stay at the Artus/Buci Latin in the last 24 years. Absolutely wonderful. Beautiful boutique hotel. Sanjay and the entire staff were exemplary! Well located in St Germain on Rue de Buci, with 2 metro stops/lines nearby. Will definitely return.
Response from Antonia - Front Office Manager on Dec 20, 2022
Dear Mr Henry, we thank you for this great review and for your loyalty towards our property. It was a pleasure having you as our guest and we can't wait to see you again in a hopefully near future. Till then stay well and kind regards,

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and the location
Stayed 2 nights in Nov 2022
Response from Melchior - Executive Assistant on Dec 8, 2022
Dear Valerie, Thank you for staying at Artus Hotel. We are pleased that you loved the hotel and the location. We hope to welcome you again at our property. Best regards,

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Rooms where nice. Small but not typical small and very updated. Close to many attractions.
Stayed 3 nights in Nov 2022

8/10 Good

Conrad Gustave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night shift
Hitel is wonderful except the Night Shift. One night, i git to the hitel at 12.30am and had to wait 8-10 minutes on the streets before the concierge came to open the hitel door
Stayed 4 nights in Oct 2022
Response from Antonia - Front Office Manager on Nov 7, 2022
Dear Mr Conrad, I would like to thank you for sharing with us your experience at the Artus Hotel. I truly regret for the bad experience you had when waiting for the door to be opened. Our night receptionist needs to walk around the floors at night to check if everything's in order, I guess that may be the reason why it took him longer than usual to come open the door. Please accept my apologies for that. I hope we will have the pleasure to welcome you again, next time for a 100% positive experience. Sincerely,

6/10 Okay

Carl

Traveled with partner
Liked: Cleanliness, staff & service
Rooms were so tiny you couldn’t have 2 people open suit cases at the Same time. Maybe 120sq ft total with a queen bed.
Stayed 4 nights in Oct 2022
Response from Antonia - Front Office Manager on Oct 17, 2022
Dear Carl, thank you for letting us know about your stay with us. We truly regret to learn that your stay with us did not meet your expectations, especially because of the size of the room. We also have bigger rooms at our property and we are certain that you may find the one that best replies to your needs. We hope to count you among our guests again in the future. Kind regards,