Posted Jul 2, 2016 on Hotels
Only two staff members were accomodating on the first day of our stay. (I forgot their names, but they both were at the desk the day we arrived. The young woman was a lovely young European woman of African descent and the gentleman was tall, European of African descent). They both were very pleasant. We also were served by a young white gentleman of European descent who gave us good directions to the various sites and transportation info.
Despite these few staff members who gave us good service, overall, our stay was not memorable nor as nice as it could have been. We were a family/friends group of 20 and the last night of our two night stayed decided to sit in the lounge area. The staff member on duty turned off the light on us and told us to be quiet. We were not partying, but rather conversing about the day and enjoying each other's company. We were not pleased about the level of disrespect we were shown when we were told to hush and the lights were turned off.
In addition, the rooms were not the cleanest, and they did not provide the free breakfast as we were assured by Hotels.com. Prior to our arrival, I called Hotels.com several times and was told breakfast was complimentary. The hotel did not honor this and told us there was a charge. Needless to say, we had breakfast elsewhere. Overall, my experience was only mediocre and most likely, I will not come back to this hotel.