Interior

Reviews of Hôtel Gaillon Opéra

3 out of 5
Hôtel Gaillon Opéra
9 Rue Gaillon, Paris

Reviews

7.8

Good

Rating 10 - Excellent. 72 out of 246 reviews" "
Rating 8 - Good. 108 out of 246 reviews" "
Rating 6 - Okay. 40 out of 246 reviews" "
Rating 4 - Poor. 15 out of 246 reviews" "
Rating 2 - Terrible. 11 out of 246 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel gets the important stuff right - the location is excellent, an hour from the airport, Disneyland or Verailles, great travel links, but also very quiet so no disturbances. Internet was great, fine for uploading tonnes of photos after a busy day. Staff were fine, property was clean and the area seemed safe. Beds were cosy and the room spacious. We heard nothing from any adjacent rooms or the street so slept well. Breakfast was buffet-style for the most part and totally fine for our needs; cereal, bread products, juices, hot drinks, eggs etc. Breakfast was free for kids but 15 euros per adult per day. So I would say the important stuff was fine and I'd recommend the hotel. My only small reservation is the bathroom, which is accessed via a pocket door that proved impossible to fully close - there was always about a one-inch gap. The bathroom was a little cramped and it was difficult to ever fully dry towels, for instance, as the ventillation wasn't great. The door could easily be replaced so it's curious that this hasn't been done, as I see the bathroom door has been raised elsewhere. But yes, very good indeed overall and great value.
Stayed 4 nights in Feb 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room especially the bathroom which was super clean and had a big shower. The staff at reception were super helpful too. Location was fabulous and so easy to walk to all the main attractions. I will definitely stay here again.
Stayed 7 nights in Nov 2023
Response from Laurent / Assistant on Jan 7, 2024
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast options. Friendly staff. Great location.
Stayed 2 nights in Nov 2023
Response from Laurent / Assistant on Nov 30, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely,

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect!
I would like to give a shout-out to Jeff, the receptionist, who provided us with the best reception I have ever received. He assisted us with every detail of our stay, and we are extremely grateful. Our room was immaculately cleaned, and the hotel's comfort level exceeded our expectations. However, someone had eaten my husband's special chocolate edition, and we couldn't complain since we had no proof. We advise you to be careful with your food in your room. Overall, we thoroughly enjoyed our stay at the hotel and its location.
Stayed 4 nights in Nov 2023
Response from Laurent / Assistant on Nov 22, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Many thanks for your comment about Jeff, he will be very happySincerely,

8/10 Good

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Quiet hotel and well kept. The rooms are small but that is expected in Europe. We had a window room to the street and it was very quiet. The rooms and the hotel in general were very clean as well, and you can’t beat the location!!! I would stay here again!
Stayed 3 nights in Oct 2023
Response from Reception on Nov 1, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely.

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely charming hotel in a lovely traditional building. Well adapted for modern convenience. Very grateful for the lift.
Stayed 1 night in Oct 2023
Response from Laurent / Assistant on Oct 28, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely.

10/10 Excellent

Saba

Liked: Property conditions & facilities
Loved this hotel - such a cute hidden gem. Located in the perfect area and walking distance to so many great things: the opera, Galleries Lafayette’s, Place Vendôme etc. Can’t wait to stay here Lafeyettes
Stayed 4 nights in Sep 2023
Response from Laurent / Assistant on Oct 20, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely

10/10 Excellent

Jordache

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Perfect location, easy to get around.
Stayed 3 nights in Oct 2023
Response from Laurent / Assistant on Oct 10, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely,

10/10 Excellent

Hellen

Stayed 4 nights in Sep 2023
Response from Laurent / Assistant on Oct 10, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely,

8/10 Good

Rocco

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Walked almost everywhere. Room was clean. Daily housekeeping. Not a very big room but adequate. No real amenities. I did not try the offered breakfast at 8 Euro but the price sounds good. There was a notice about renovation work but it did not bother us on the third floor.
Stayed 4 nights in Aug 2023
Response from Laurent / Assistant on Oct 10, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely,

10/10 Excellent

JI HONG

Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel to stay. Staff Jean is very friendly and supportive. I notice he opens the lift door for all guests. I true gentlemen. Hotel is in a great location. We can walk to Lourve, Opera house and Montmartre. I will recommend this hotel.
Stayed 3 nights in Aug 2023
Response from Laurent / Assistant on Oct 10, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely,

10/10 Excellent

Iryna

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing, very kindly staff, very cozy and the near by Opera, Louvre, Tuileries and Palais-Royal. The room was clean and very light.
Stayed 1 night in Aug 2023
Response from Laurent / Assistant on Aug 18, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely,

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a great location. Walkable to the Louvre, shopping, Opera. Lots of great cafes nearby. Very close to the Metro. Surprisingly quiet too. Our family of 4 stayed in a family room on the top floor and it was a nice size for us. It was clean. Hotel has a lift which is a nice plus.
Response from Laurent / Assistant on Aug 18, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely,

8/10 Good

Alisha Surraya

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Laurent / Assistant on Aug 18, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely,

10/10 Excellent

Nikola

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in central Paris near Opera
Hotel Gaillon Opera is in a side-street with many restaurants, bars and bakeries nearby. Gaillon Opera is a great value for money. The beds are comfortable, the staff is friendly, very helpful and speak english very well. You will also have quite fast Internet. If you're expecting a big room when you select a "standard room" be ready for a bed, a small table, a TV and a quite spacious bathroom. This is a great value in central Paris.
Stayed 1 night in Jul 2023
Response from Laurent / Assistant on Jul 22, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely,

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 3 nights in Jul 2023
Response from Laurent / Assistant on Jul 22, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely,

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Reception is terribly cold and not helping guests at all. Anything your inquire goes no where. Rooms are tiny; Ceiling are low; Bathrooms are terrible and shower water goes everywhere. We had multiple rooms/days and needed to make changes due to scheduling, but was not able to get a penny refund at all. Staff just said will let manager know and nothing happens no matter how many times you inquired. Terrible place, will never go back to this hotel again.
Stayed 4 nights in Jun 2023
Response from La réception on Jul 16, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely,

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Accommodations were just as needed for our quick stay in Paris. The location was convenient, and the rooms were clean.
Stayed 2 nights in Jul 2023

8/10 Good

Alexandra

Traveled with group
Liked: Cleanliness, staff & service
I had a good stay but I would never pay beyond an average price for a room here.
Response from Laurent / Assistant on Jul 3, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely,

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Glad there was an elevator for bringing the luggage up at check in and down at check out. Would have liked to have breakfast available a bit earlier. Front desk folks were all friendly and willing to help. Front door monitored 24/7. Never once worried about safety. Lobby was always clean and welcoming.
Stayed 7 nights in Jun 2023
Response from Laurent / Assistant on Jul 3, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely,

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely disappointing and mislead guests
Our stay was not enjoyable at all due to the fact that the rooms looked nothing like what is online - the pictures are totally false to the reality of the rooms. We had two rooms and both were cramped, poorly decorated, one with a horrible view of the back of the building piping system. The bathrooms were basic, again very cramped. The whole thing was very, very disappointing and we will not be returning. Value for money = 0.
Stayed 2 nights in Jun 2023
Response from Laurent Assistant on Jun 25, 2023
Dear Guest, Thank you for the survey regarding your recent stay at our property. Your satisfaction is important for us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We are sorry that we did not meet your expectations.We are aware that our rooms are becoming a bit dilapidated, which is why starting in August, we are starting complete renovations of our rooms.Sincerely,

10/10 Excellent

Lorilei

Liked: Cleanliness, staff & service, property conditions & facilities
This is a convenient place to stay for walking to many attractions. It is only a few minutes walk from the Louvre. The airport bus stop is minutes away. There are tons of restaurants and shops close by.
Stayed 4 nights in Jun 2023
Response from Laurent - Assistant on Jun 21, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely,

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Staff were very accomodating and courteous
Stayed 3 nights in Apr 2023
Response from Laurent / Assistant on May 5, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely

10/10 Excellent

Isabel

Stayed 4 nights in Mar 2023
Response from Laurent res/dpt on Apr 15, 2023
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Laurent / Assistant on Dec 24, 2022
Dear Guest, Thank you for the survey regarding your recent stay at our property. Your satisfaction is important for us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again. Sincerely

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff and a spacious and clean room
Stayed 2 nights in Dec 2022
Response from Laurent Assistant on Dec 6, 2022
Dear Guest, Thank you for the survey regarding your recent stay at our property. Your satisfaction is important for us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again. Sincerely,

4/10 Poor

Max

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stay Hotel Galliion August 2022
The breakfasf room was under renovation and this was not mentionned at time of booking. Hence we had to go out everymorning for breakfast which was less convenient.Furthermore on our arrival day the lift was broken and we had ti carry our suitcases to the fifth floor.
Stayed 4 nights in Aug 2022
Response from Laurent / Assistant on Aug 16, 2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sorry for breakfast but we needed to take time for renovations and as this period is a little beat more quiet, that is why we choose this period. For the elevator the breakdown is obviously beyond our control, a part is waiting to be changed and will only be changed by the Company in September because of the holiday period.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us. Sincerely

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a very friendly and knowledgeable staff. Would go back again.
Stayed 4 nights in Jul 2022
Response from The reception/Jef on Jul 30, 2022
Dear Paul, Thank you very much for taking some of your time to review our hotel Thank you very much for this beautiful mark, it was a pleasure for us to welcome you in our hotel. We're really glad that you liked the staff, and we hope that you enjoyed Paris as much as the hotel and came back home safely Sincerely

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022
Response from Laurent res/dpt on Jul 5, 2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely,

8/10 Good

Yan

Stayed 3 nights in Jun 2022
Response from Laurent / Assistant on Jun 7, 2023
Dear Guest, Thank you for the survey regarding your recent stay at our property. Your satisfaction is important for us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again. Sincerely,

4/10 Poor

Benny w

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No ac no change towel
Stayed 2 nights in May 2022
Response from Laurent on Jun 12, 2022
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly
Stayed 2 nights in May 2022
Response from Jef/The reception on Jun 10, 2022
Dear Joseph, Thank you very much for taking some of your time to review our hotel, it was a pleasure for us to welcome you. All the Gaillon team thanks you for this beautiful mark. We're really glad that you liked the staff. We wish that you did enjoy Paris as much as the hotel. We hope that you came back home safely Have a good week Sincerely From Paris

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Laurent / Assistant on Jun 7, 2023
Dear Guest, Thank you for the survey regarding your recent stay at our property. Your satisfaction is important for us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again. Sincerely,

8/10 Good

Robert, Burnaby

Stayed 4 nights in Apr 2022
Response from Laurent / Assistant on Jun 7, 2023
Dear Guest, Thank you for the survey regarding your recent stay at our property. Your satisfaction is important for us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again. Sincerely,

8/10 Good

Kirsty

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Fantastic location! Worth a stay, the hotel is comfortable and has everything you need and the staff are friendly.
Stayed 4 nights in Mar 2022
Response from Laurent / Assistant on Mar 24, 2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely

10/10 Excellent

Rosalva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, fantastic and helpful staff! Close to the main bus stops. As most of Paris hotels and apartments bathrooms could be bigger though.
Stayed 8 nights in Mar 2022
Response from Laurent / Assistant on Mar 24, 2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. By telling us about your stay, you are helping us deliver a superior experience for you and the other Guests. Sincerely

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures do not match reality
The pictures of the rooms here do not reflect the actual rooms they have. As two people, we booked a standard double room and the bed was so small that we could only sleep on our backs like mummies. It could only be described as a queen bed at best. I wish I took a picture but we were so disappointed that we forgot. The staff were very unhelpful and did not know the meaning of service with a smile. Instead of apologizing for the room, they insisted this is what all rooms look like in Paris. Let’s be honest, that is not the truth - we paid a similar price at another hotel and our room was twice the size. Overall do not recommend.
Stayed 3 nights in Feb 2022
Response from Hotel-Gaillon on Mar 4, 2022
Good evening sir, I have to thank you for for the time you took to write us this review. I have to mention that not knowing your date of reservation nor the room you were in, is pretty difficult for us to answer you correctly. Our deepest appologizes if the classic double room didn't fit to your standard, but as my colleagues told you it's the standard size in Paris. You mentionned that you payed for the same price (how much) in an other hotel (where and how much stars) for twice the size (did you have a free upgrade?), because it seems very surprizing. It's also very surprizing for us to hear that the staff wasn't helpfull or smiled at you. If you come back to the hotel an other time, and because you found the room and the bed tiny, don't hesitate to check for superior double room (the price is usually less than 5% more expensive than the classic room but the bed is way bigger). In any case, we're sorry that the room and the staff didn't please you We hope you came back hope nice and safe Sincerely The reception Jef

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Paris
Excelent location
Stayed 5 nights in Dec 2021
Response from Jef on Jan 7, 2022
Good morning, Thank you very much for taking some of your time to write this little review, and for the very nice mark you gave us. Next time that you'll come back at the hôtel we will make sure to make you as glad as this first time. We hope that you did enjoy your stay in Paris, and wish you came back home safely Sincerely The reception

10/10 Excellent

Edward, Albuquerque

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location.
Stayed 8 nights in Oct 2021
Response from Laurent res/dpt on Nov 8, 2021
ov. 1, 2019 par Laurent res/dpt Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Laurent / Assistant on Dec 31, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
everything is ok everything is ok everything is ok
Stayed 4 nights in Nov 2019
Response from Lou res/dpt on Dec 9, 2019
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Lou res/dpt - Best Western Gaillon Opera

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room was very small but it was about what I expect in Paris. The staff was very friendly and helpful. The lobby was comfortable and cozy. The sink
Stayed 2 nights in Nov 2019
Response from Lou res/dpt on Dec 2, 2019
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours Sincerely, Lou res/dpt - Best Western Gaillon Opera

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Oct 2019
Response from Laurent res/dpt on Nov 1, 2019
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Unfortunately we had a very small room with four single beds. The standard room we booked on Wotif, it showed beautiful pictures of a room including a large double bed for the adults which was completely opposite to the room that was provided. It would be helpful if the pictures were true to the rooms, as I wouldn’t have booked this accomodation had I of known what we were to end up with.
Stayed 1 night in Sep 2019
Response from Laurent on Sep 21, 2019
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Laurent - Assistant - Best Western Gaillon Opera

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Paris!!
The hotel was in a great location, easy access to metro stations. Plenty of restaurants in walking distance. The Louve is close by, again with many great restaurants. Hop on hop off bus in walking distance. The hotel was clean, the rooms small but you do t spend much time indoors, the breakfast was terrific. The staff helpful and very accommodating. We arrived at 9am too early to check in but had been traveling for 22 hours, they got the room ready for us by 11:00am, we were so grateful. I would absolutely recommend this hotel.
Stayed 7 nights in Sep 2019
Response from Laurent on Sep 21, 2019
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Laurent - Assistant - Best Western Gaillon Opera

8/10 Good

Verified traveler

Stayed 9 nights in Aug 2019
Response from Laurent on Sep 14, 2019
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Laurent - Assistant - Best Western Gaillon Opera

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location! Close to the Metro and so many shops and cafes in walking distance. I felt very safe there and it was a great location!
Stayed 5 nights in Aug 2019
Response from Laurent res/dpt on Aug 20, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Meh!?!
It was ok but not special. Location was good but not great Old place with old rooms but clean Staff was nice but not always accurate
Stayed 4 nights in Jul 2019
Response from Steeven - Front Desk on Aug 4, 2019
Dear Robert, We sincerely thank you for your comments. Even if the location is not great, it is one of the best in Paris. Our staff do their best every day to keep up with the standards of our guests and receiving these comments give us more energy to improve. Hope to see soon again Yours sincerely

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Jul 2019
Response from Steeven - Front Desk on Aug 4, 2019
Dear guest, We sincerely thank you for your time answering this form. This give us positive energy. Our staff do their best every day to keep up with the standards of our guests and receiving these comments give us more energy to improve. Hope to see soon again Yours sincerely

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bonito bien localizado
Stayed 5 nights in Jul 2019
Response from Laurent Assistant on Jul 22, 2019
Thanks for staying with us. We appreciate your feedback! Laurent Assistant