Ratings based on 233 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Winchester UK

lovely free coffee lounge

Posted Mar 20, 2017
Pros: The coffee lounge next to reception offers unlimited free coffee with free newspapers
Location: Area around Arc St Michel offers great bars and restaurants. Les Halles has the best chocolate éclair in the world (officially).
An ideally located hotel off the main road and within walking distance of inexpensive bars and eateries. We had an excellent meal for 6 inc 2 bottles of wine for less then 20 euros each nearby.
Comment from Hotel Management
Mar 24, 2017 by Laurence M, Hotel Management
Dear Ave Le, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our hotel is located near by Chatelet and Les Halles, and 4 lines of Metro in Strasbourg Saint Denis will help you during your trip around Paris. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards Laurence M Best Western Hôtel Faubourg Saint Martin
4 out of 5
Recommended
for Couples
by A verified traveler from Arizona

Diverse area and non-touristy

Posted Feb 2, 2017
I stayed here for a couple of weeks so I got a good feel for the hotel and the area. This is a small hotel on a narrow, closed off and quiet side street. The staff was very friendly and professional. I thought the room was average size by PAris standards. The shower was very very small. I prefer a stronger water pressure in the shower. I noticed there was a wheel chair lift for access into the lobby. I was a little nervous for the first few days because there seemed to be a lot of unemployed men hanging out in the vicinity of the hotel. It is a working class neighborhood and apparently the residential area for several diverse immigrant populations. I was surprised by the vast number of salons and shops for women of color. The area is also a live theater district, and there were a number of contemporary plays running during my stay. Several blocks away (only a few minutes walk) are a variety of eating places, including a recently named Michelin Bib Gourmand restaurant called "52 rue Faubourg-St Denis", also its address and only a 4-minute walk from the hotel.
Comment from Hotel Management
Feb 15, 2017 by Laurence - Responsable d'Exploitation, Hotel Management
Dear Guest, It was a great pleasure to contribute to your good memories of your Parisian stay ! The area is not the best in Paris but as you noticed, it is a popular working class and very diverse and safe one. We hope to welcome you again in Paris. Best regards.
4 out of 5
Recommended
for Couples
by A verified traveler from Kosovo

Great location in a not so tourist area.

Posted Dec 2, 2016
Pros: Convenient location, good value.
Cons: Hair conditioner would have been a plus.
Location: See previous remarks. The hotel is on a pedestrian only street but there is a drive able street very close.
Lots of places to eat, have coffee close by. Metro stop is close. Hotel room was small but clean and cozy. Few bathroom amenities so bring shampoo and conditioner.
Comment from Hotel Management
Dec 5, 2016 by Laurence, Hotel Management
Dear Cynthia, Thanks for your time sharing your experience with us. By ecological concern, we have made the choice of having only one item for soap and shampoo. I can understand you would have prefer 2 distinct products. We hope to welcome you again for a next stay in Paris. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Deccent hotel, nice staff, great location.

Posted Nov 4, 2016
Double bed was really big so comfortable sharing with the friend. One slight awkwardness was that the shower wasn't really in the separate room, but it was really a minor thing. Great location. Would go back.
Comment from Hotel Management
Nov 8, 2016 by Laurence, Hotel Management
Dear Guest, What can we say except "Thank you" ? It's a real pleasure to contribute to our guests trip to be unforgattable. We'll be here to welcome you again for your next trip in Paris ! Kind regards. Laurence - Duty Manager
4 out of 5
by A verified traveler

Good hotel

Posted Oct 26, 2016 on Hotels
Maybe its coz we in Dubai are spoilt with large rooms, I felt the room was way to small for the price paid. Again, maybe its the case with all hotels in Paris of the same class. But the stay was pleasant and we enjoyed a lot :) Thanks guys!
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Dear Guest, Thanks for your comment ! You're right, the rooms in Paris are usualy little moreover in hotels such as Fauboubourg Saint-Martin, in old building, and that's also part of its atmosphere. Anyway, we'll be happy to welcome you again for your next trip in Paris. Kind regards. Laurence Duty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Perfect Location

Posted Jul 7, 2016
I appreciated all the staff but most especially the lady who runs the front office in the day. She gave us directions for the metro which made traveling easier. The location, environment, and shopping in the area made my experience wonderful. The only thing I did not like was the price of a small bottle of water (3 euro).
Comment from Hotel Management
Aug 17, 2016 by Laurence, Hotel Management
Dear Guest, Thanks for your feedback, this is always nice for the team to read such nice comments. We hope to welcome you soon. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Location

Posted Jul 6, 2016
This hotel was great, the environment, staff, and location was wondering making traveling within and out the country easy.
Comment from Hotel Management
Aug 17, 2016 by Laurence, Hotel Management
Dear Guest, Happy to read you enjoyed your stay with us. Thanks for your time for this comment. We all look forward to welcoming you again soon. Kind regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from N.Ireland

central toParis

Posted Jun 24, 2016
Pros: Helpfulness of staff
Location: There is a metro stop just yards from the hotel, theatres and plenty of good restaurants
a small but clean and tidy and the staff were always helpful.Only downside was with 3 in the room it was a bit claustraphobic
Comment from Hotel Management
Aug 17, 2016 by Laurence, Hotel Management
Dear Bob, Thank you for sharing your experience. Our triple rooms are not so "big" this is afact, and they are more destinated to couples with one little child... Anyway, We're happy to read the staff was nice and helpful. Thanks and hope to see you again at the hotel. Kind regards.
5 out of 5
by Kevin from Lake Arrowhead, California

Best Western Hotel Faubourg Saint-Martin

Posted Jun 17, 2016 on Hotels
Clean and spacious room, nothing fancy, with excellent soundproofing. The breakfast buffet was a real bargain.
Comment from Hotel Management
Aug 17, 2016 by General Manager, Hotel Management
Kevin, Thank you so much to have taking time to write this comment. We hope you'll come back soon and visit us. Kind regards. Laurence
4 out of 5
by CLARE from London

Posted May 30, 2016 on Hotels
Staying in Paris for 3 nights to visit family and watch tennis at Roland Garros. This hotel is located in the African quarter of Paris, which we did not realize when booking. However, once you understand that the groups of young men hanging around are not in any way a threat, then you can really enjoy the area. Some great bars/restaurants with a lively vibe in the evenings. The hotel itself is small but clean and comfortable. Perfect area with great transport links.
Comment from Hotel Management
Aug 17, 2016 by General Manager, Hotel Management
Dear Clare, The hotel is located in Paris center in a very popular area, but as you've sayed it, it is also very lively and secure. We hope to see you again in Paris. Thanks for your comment and kind regards. Laurence