Ratings based on 423 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from scotland

Bijou Art Deco hotel

Posted Apr 22, 2016
Friendly welcome, excellent English speaking reception personnal.. Answered all our questions. breakfast is sdequate.. Waiter tho is extremely helpful. Perfect situation for all sites. Comfortable bed and new bedding. Would definitely return there if going back to Paris.
Comment from Hotel Management
Apr 29, 2016 by Guillaume MARCHAND, Hotel Management
Dear Host, Dear Margaret, The entire team of the Best Western Mercedes Arc de Triomphe and myself would like to thank very much for staying and reviewing with so kind words. We felt very happy when taking acknowledge of your feedback. I have passed on your kind words to Shiran, our devoted waiter, and to the reception team. We definitely look forward to welcome you again. Kind Regards Guillaume Marchand Hotel Manager
3 out of 5
by TATIANA from Rio de Janeiro

Hotel razoável

Posted Apr 16, 2016 on Hotels
O hotel supriu minhas necessidades, pois fiz uma viagem de negócios, mas o wi-fi deixou muito a desejar, pois não consegui conectar com o meu escritório (segurança fraca)...
Comment from Hotel Management
Jun 25, 2016 by Guillaume MARCHAND, Hotel Management
Prezado cliente Obrigado primeiro de muitos que se hospedaram no hotel, e também deixar o seu comentário. O wi-fi foi a nossa prioridade durante meses, porque temos muitos clientes corporativos. Tenho o prazer de anunciar que decidiu a implantação de fibra óptica em fevereiro, e entrará em vigor em maio. Espero ter o prazer de lhe oferecer uma nova experiência. Melhores cumprimentos Guillaume Marchand Diretor
5 out of 5
by A verified traveler from Romania

El hotel está muy bien ubicado,tranquila área,

Posted Mar 9, 2016
Limpio,cambian los sábanas diario,solo a 15 min de camino hasta el arco del triunfo,cada pregunta q pusimos tenia una respuesta lo recomiendo
Comment from Hotel Management
Mar 14, 2016 by Guillaume M, Hotel Management
Estimado cliente, es un placer haber recibido el Best Western Mercedes Arco de Triunfo, y leer su comentario. Esperamos volver a verte. Guillaume Marchand Hotel Manager
2 out of 5
by herve

Posted Mar 4, 2016 on Hotels
Pas à la hauteur Prix fou
4 out of 5
by José Manuel from Yepes

Muy buena relación calidad precio

Posted Mar 1, 2016 on Hotels
La estancia en el hotel ha sido muy agradable y hemos podido disfrutar de París. El personal del hotel es muy atento e intenta siempre contestarte en tu idioma. Como única pega es que te cobran unas tasas y no te dan un resguardo de porqué te cobran esas tasas a la salida. Además el ascensor es un poco incómodo para subir con maletas, por lo demás está muy bien ubicado, a 1 km del Arco del Triunfo y es una zona tranquila.
Comment from Hotel Management
May 21, 2016 by Guillaume MARCHAND, Hotel Management
Estimado cliente Todo el equipo que muchas gracias por su estancia en el hotel, y deja que tu mente después de su salida. Le envié sus amables palabras para el equipo estaba encantado y gracias. En cuanto al impuesto, creo que estás hablando con el impuesto local, que en realidad debería ser configurado e impuesta por la ciudad de París. Estamos encantados de leer que el hotel Best Western Mercedes Arco del Triunfo te gustó, con su ubicación ideal a pocos minutos a pie de los Campos Elíseos. Esperamos volver a verte. Guillaume Marchand Hotel Manager
3 out of 5
by A verified traveler

Posted Jan 21, 2016 on Hotels
Hotel trop moin de l'arc de triomphe. Pas de double vitrage. Trop de bruit dans la nuit et le froid rentrée par les fenêtres fermées. La house de couette était sale. Vu l'heure tardive j'ai dormi sans couette.
Comment from Hotel Management
Jan 28, 2016 by Guillaume MARCHAND, Hotel Management
Cher Hôte Je vous remercie de votre confiance. Nous sommes à 15 minutes , voire 10 minutes pour une marche rapide, de l'Arc de Triomphe, qui plus est, en ligne droite puisque nous sommes sur l'avenue de Wagram. Je comprends ainsi que vous estimiez que cela n'est pas tout proche, mais nous avons aussi le fort avantage d'être dans une partie très paisible de l'Avenue. Je suis en revanche navré de ce désagrément, par ailleurs rarissime dans la mesure où nous apportons un soin très fort à la netteté et au confort. Je reste ainsi à votre disposition pour identifier votre chambre et échanger à ce sujet. Bien à vous Guillaume Marchand Directeur
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 16, 2016 on Hotels
4 out of 5
by Christian from Montpellier

Tres bon rapport qualité prix.

Posted Jan 12, 2016 on Hotels
Cool je ne suis resté qu'une nuit
Comment from Hotel Management
Jan 28, 2016 by Guillaume MARCHAND, Hotel Management
Cher Hôte, Merci de votre confiance. Nous espérons avoir le plaisir de vous accueillir à nouveau. Bien à vous Guillaume Marchand Directeur
3 out of 5
by A verified traveler

Tiny and dated rooms but fairly close to the city

Posted Jan 9, 2016
Pros: Fairly close location
Cons: Quality of room
Location: Metro station and Arc De Triomphe
The rooms are really really small and very outdated. I'm not sure why European hotels don't have a larger shower door to contain the water within the tub - suffice to say, the half shower door created spillage of water on the bathroom floor! The rooms look nothing like the pictures - the rooms are very small and very outdated! Location is about a 1.5km walk to the Arc De Triomphe which is a healthy and reasonable walk. Metro is nearby as well.
Comment from Hotel Management
Feb 4, 2016 by Guillaume M, Hotel Management
Dear Guest Thank you first for sharing your experience and staying to our hotel for your stay in Paris. I am sorry if your feeling was not good with the proper Art déco identity of the hotel, unique in Paris. I perfectly understand it is a question of point of view, being used to work either in 5 star or 4 star hotels in Paris (many 5 star hôtels are still traditional and not design hôtels). Meanwhile we've won a Best Western award for the quality of service and comfort of rooms, plus on the contrary of your feeling our rooms are bigger than the 4-star standards in Paris require. That is also the reason why many corporate guests choose our hotel. But of course it has nothing to deal with american standards , for example. We're sorry again for not meeting your attempts. Best Regards Guillaume Marchand Hotel Manager
3 out of 5
by Lisa from Australia

Ok but old and not what I would call a 4* hotel

Posted Jan 9, 2016 on Hotels
The hotel was ok. Probably over priced due to the time of year. Very close to the station which was great however there wasn't much around and over new year nothing open. The hotel is old and the rooms very small. We upgraded to a premium room and there was only space for one suitcase. The shower didn't drain properly but the room was clean. Definitely not what I would call a 4star hotel.... No bar or restaurant.