Ratings based on 420 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from London

Great hotel, nice location, staff were friendly

Posted Jul 29, 2016
Our stay was great hotel was very accommodating. The wifi would occasionally stop working but the friendly staff were happy to fix this. Overall very nice hotel.
3 out of 5
by A verified traveler from Nantwich, England

Ok for a couple of nights but bring ear plugs!

Posted Jul 26, 2016
Nice enough but ... SMALL ... room, bed, shower, reception, lift, dining room. Noise from other guests easily heard.
4 out of 5
by A verified traveler

Close to arc du triomphe

Posted Jul 17, 2016
Very well located, with two near metro station Conffy beds and food space. Needs a bigger safebox and more international channels.
Comment from Hotel Management
Jul 20, 2016 by Guillaume Marchand, Hotel Management
Dear Host Thank you very much for your feedback. We were delighted to welcome you and to read you enjoyed the comfort of your room. I did take good note of your remarks. We look forward to welcoming you again. Kind Regards Guillaume Marchand Hotel Manager
3 out of 5
by A verified traveler

OK hotel if a little dated

Posted Jun 13, 2016
Room Comfortable. Shower Room small, Lift even small. Don't entertain the breakfast,
Comment from Hotel Management
Jun 15, 2016 by Guillaume M, Hotel Management
Dear Host We would like to thank you very much for staying with us and reviewing after your stay. We are delighted to read you've enjoyed the comfort of your room. Our lift is typical of the Art déco building we are in and unfortunately cannot be extended, but we always try to help with the luggages. Kind Regards Guillaume Marchand Hotel Manager
4 out of 5
by A verified traveler from Padova

Buona esperienza in un albergo al centro di Parigi

Posted Jun 13, 2016
Pros: Centralità, Zona tranquilla, pulizia
Cons: Esteriore e rinnovo per un po di modernità
Location: Centrale zona residenziale tranquilla piena di negozietti locali. 5 minuti a piedi dall'arco di trionfo poi comoda con Wagram come fermata della metro
Zona tranquilla, albergo gradevole e sicuro. Camera pulita non troppo grande e sempre in ordine. Qualche neo sulla parte esteriore dell’Hotel che dovrebbe avere una rinfrescata. Servizi e wifi sempre attivi e veloci. Il personale sempre presente anche se non ci ha consigliato nessun ristorante dove andare a cenare in zona (un operatore ha fatto una battuta poco gradita ma non importa). Metro a due pasi, centro a 5 minuti a piedi. Best western sempre una garanzia di qualità. Leggero traffico udibile in camera nelle ore del mattino ma sopportabile dato che sei in centro a Parigi. Consigliato.
Comment from Hotel Management
Jun 27, 2016 by Guillaume M, Hotel Management
Cari ospiti L'intero team vi ringrazia per la vostra visita e il commento. Siamo lieti di leggere che ti è piaciuto il soggiorno, in generale. Sono lieto di informarvi che la nostra facciata, la storia (Art Déco, 1928) sarà presto rifatta. Speriamo di rivederti. sinceramente Guillaume Marchand Direttore
3 out of 5
by A verified traveler

Good location

Posted May 31, 2016
Pros: Location and helpful staff and inexpensive for Paris.
Cons: A blind on the ground floor bathroom window which is next to the toilet! Curtains that fully cover the window by the bed.
Location near the office was good and the staff helpful but the room was small and felt cluttered
Comment from Hotel Management
Jun 9, 2016 by Guillaume Marchand, Hotel Management
Dear Host We thank you a lot for staying with us and also for taking time to review after your stay. We are pleased to read you enjoyed our great team and the location. I assume your room was on the ground floor, please note we do have bigger rooms to propose especially enjoyed by our corporate guests. We hope we'll have the chance to make you discover this alternative room on a future stay. Kind Regards Guillaume Marchand Hotel Manager
4 out of 5
by A verified traveler from LA

Nice hotel

Posted May 13, 2016
15-20 min walk to arc de triomphe, very friendly staff
Comment from Hotel Management
May 13, 2016 by Guillaume Marchand, Hotel Management
Dear Host Thank you very much for staying at the Best Western Mercedes Arc de Triomphe and for leaving us your feedback. We hope to welcome you again. Kind Regards Guillaume Marchand Hotel Manager
4 out of 5
by A verified traveler from scotland

Bijou Art Deco hotel

Posted Apr 22, 2016
Friendly welcome, excellent English speaking reception personnal.. Answered all our questions. breakfast is sdequate.. Waiter tho is extremely helpful. Perfect situation for all sites. Comfortable bed and new bedding. Would definitely return there if going back to Paris.
Comment from Hotel Management
Apr 29, 2016 by Guillaume MARCHAND, Hotel Management
Dear Host, Dear Margaret, The entire team of the Best Western Mercedes Arc de Triomphe and myself would like to thank very much for staying and reviewing with so kind words. We felt very happy when taking acknowledge of your feedback. I have passed on your kind words to Shiran, our devoted waiter, and to the reception team. We definitely look forward to welcome you again. Kind Regards Guillaume Marchand Hotel Manager
3 out of 5
by TATIANA from Rio de Janeiro

Hotel razoável

Posted Apr 16, 2016 on Hotels
O hotel supriu minhas necessidades, pois fiz uma viagem de negócios, mas o wi-fi deixou muito a desejar, pois não consegui conectar com o meu escritório (segurança fraca)...
Comment from Hotel Management
Jun 25, 2016 by Guillaume MARCHAND, Hotel Management
Prezado cliente Obrigado primeiro de muitos que se hospedaram no hotel, e também deixar o seu comentário. O wi-fi foi a nossa prioridade durante meses, porque temos muitos clientes corporativos. Tenho o prazer de anunciar que decidiu a implantação de fibra óptica em fevereiro, e entrará em vigor em maio. Espero ter o prazer de lhe oferecer uma nova experiência. Melhores cumprimentos Guillaume Marchand Diretor
5 out of 5
by A verified traveler from Romania

El hotel está muy bien ubicado,tranquila área,

Posted Mar 9, 2016
Limpio,cambian los sábanas diario,solo a 15 min de camino hasta el arco del triunfo,cada pregunta q pusimos tenia una respuesta lo recomiendo
Comment from Hotel Management
Mar 14, 2016 by Guillaume M, Hotel Management
Estimado cliente, es un placer haber recibido el Best Western Mercedes Arco de Triunfo, y leer su comentario. Esperamos volver a verte. Guillaume Marchand Hotel Manager