Double Charged, Very Dirty Room, Bad Service, Scam
Posted Feb 19, 2016
I stayed at hotels across Europe, Asia and America. This hotel was one of the worst experiences I've encountered.
When I arrived at this hotel I was told by the person at the front desk that my Expedia reservation had expired and I needed to pay the walk in rate. The person at the front desk was unfriendly and had a sleazy vibe about him but I was tired, so I just shrugged it off and proceeded as they requested. After going to the room I was shocked how small, dirty and unattractive the room was. It was so bad that my girlfriend was unable to sleep. Early the next morning we left and checked into a different hotel.
This wasn't the end of the problem. The next day I called Expedia to confirm that the reservation had been cancelled and they said no but they would investigate the problem. The hotel told Expedia that I never paid the walk in rate so Expedia told me to contact the hotel directly to figure out the problem. When I called they hotel, I was told that I didn't have an Expedia reservation and that I should contact Expedia. I then called Expedia back and told them my room number I had stayed in. When Expedia followed up with the hotel, the hotel told Expedia that it was impossible because the room number didn't exist! I have a receipt to prove the room number and a bank statement that shows the double charge but this issue is still unresolved. This was an obvious scam. I'm guessing they usually get away with it considering the amount of money is small.