Ratings based on 952 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Parisian Charm

Posted Apr 24, 2017
Beautiful hotel with the charm and details I wanted in Paris. Beautiful room facing a courtyard. Surprisingly quiet for the central location. Staff is very friendly. Of all my meals in Paris, my favorite was from this restaurant!
4 out of 5
Recommended
for Everyone
by A verified traveler from b, USA

Nice hotel

Posted Apr 24, 2017
Very nice hotel. Close to Louvre, center city, shopping etc.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent on all aspects

Posted Apr 11, 2017
Pros: Excellent hotel on all aspects - staff very welcoming and helpful, suite thoughtfully decorated and laid out, - cat a wonderful bonus in reception!
Cons: Nothing.......
Location: Close to Jardin des Tuileries, river and museums but also a lovely walk to Sacré-Cœur et la Tour Eiffel - with hundreds of restaurants/cafes nearby.
Excellent location for all museums, parks, shops and restaurants - walking distance to everywhere. Also beautifully quiet which was unanticipated........ High quality hotel - a great find! (family with teenage daughter)
Comment from Hotel Management
Apr 16, 2017 by Benjamin Piat, Hotel Management
Dear Ali, Thanks a lot for your great feed-back about your stay at the Castille Paris ! We are delighted to know you spend an excellent moment amoug us. I assure you that your kind words will be share with the whole team of the Castille as your satisfaction is our best reward. Again, I do thank you for your gratefullness. We are looking forward to welcome you back very soon. Sincerely, Benjamin Piat, Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great location, luxurious accommodations

Posted Apr 2, 2017
Pros: Cozy rooms and chic, inviting atmosphere
Cons: Not a thing!
Location: Quite, chic street steps away from the Metro, Louvre, and shopping
My husband and I recently spent the first part of our honeymoon at the Hotel Castille. It was a perfect experience from start to finish. The hotel is on a chic, quiet street in the heart of Paris and is steps away from public transportation, shopping, and tourist attractions. The hotel staff was so wonderful and kind--exquisite service from everyone, especially the very helpful concierge. The rooms are so comfortable and luxurious with terrific views of the neighborhood - website photos are quite accurate. Breakfast was well worth the extra price - extensive and delicious selections, and the perfect way to start the day. Plenty of lounge areas around the main lobby and bar areas as well (also a very adorable cat usually found napping). Would recommend to anyone traveling to Paris.
Comment from Hotel Management
Apr 5, 2017 by Benjamin Piat, Hotel Management
Dear Erin, Thank you very much for taking the time to write such wonderful comment! It will give me great pleasure to share your kind comments with all of the team who looked after you so well as it is the staff at our hotel that truly make the difference and we are very lucky to have such a great team. Your recommendation is greatly appreciated and we are looking forward to welcoming you back very soon at the Castille Paris! Benjamin Piat Front of House Manager
1 out of 5
by A verified traveler

Not impressive - Very noisy / poor rooms

Posted Mar 17, 2017
Not sure how this hotel has 5 stars. From the frequent disruptions in the morning (a tired traveler won't be leaving a stellar review), to the basic amenities, and the street noise (Parisiens honking madly every time a taxi stops in front of the hotel on the narrow 1 lane road blocking traffic). Only good thing was the doorman and the concierge who was a cool guy. Waste of $.
Comment from Hotel Management
Mar 19, 2017 by Benjamin Piat, Hotel Management
Dear Pasha, First and foremost, I would like to thank you for taking the time to review your stay with us. Your feedback is very important as we are constantly looking to improve the quality of our services. I am truly sorry your stay did not meet your expectations. Indeed, we have rooms facing the Cambon street but others rooms are facing our courtyard. For your next stay, I would like you to give us another chance to satisfy you and try one of our very quiet room with inside view. I am staying at your total disposal should you want to exchange more about your experience, and again, please accept my sinceres apologies for this incovenience. Sincerely, Benjamin Piat, Front of House Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 28, 2017
Excellent hotel. Great location for sights. Concierge Xavier v helpful . No water or drinks making facilities in rooms . Buffet breakfast limited and hot section barely warm. Breakfast expensive for what was on offer - we had it on an offer and still felt overpriced. These are only grounds for withholding highest scores. Will be staying there again . Castille was recommended by a friend and I would recommend to others
Comment from Hotel Management
Mar 1, 2017 by Benjamin Piat, Hotel Management
Dear Guest, Thank you very much for choosing to stay with us on your recent visit to Paris and for taking the time to give us your feedback. I was very pleased to read how much you enjoyed your stay and that you enjoyed our concierge Xavier. It will give me great pleasure to share your kind comments with all of the team, especially Xavier, who looked after you so well as it is the staff at our hotel that truly make the difference and we are very lucky to have such a great team. I am however very sorry to read your comment about your breakfast experience. Your recommendation is very much appreciated and we look forward to welcoming you back to The Castille Paris in the near future. Sincerely, Benjamin Piat Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Perfect French hotel

Posted Feb 12, 2017
Excellent stay. Friendly staff. Incredible room. We were upgraded to the duplex suite - incredible!!! We loved coming back to Elliott, the hotel cat in the lobby. A perfect touch. The location is perfect, near shopping and walking distance to landmarks.
Comment from Hotel Management
Feb 21, 2017 by Hotel Management, Hotel Management
Dear Jandreas, It is with great pleasure that I read your comments in regards to your stay at the Castille. We are glad you enjoyed the location as well as our star Eliot. We are very much looking forward to welcoming you again soon. Warm regards Benjamin Piat Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from N California

Great location, and comfortable hotel

Posted Feb 7, 2017
It's a great place to come back to after a day of work, traveling or sightseeing. Staff is extremely friendly and helpful. Room is super clean, superb amenities.
Comment from Hotel Management
Feb 8, 2017 by Aurelia Vivas Rooms Division Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Charming Hotel in heart of shopping district

Posted Jan 30, 2017
Pros: Great location; attentive and friendly staff
Cons: room was a bit tired - a bit of cracked paint here, worn down carpet there, a little peeling wall paper - overall still nice, but some work needed
Location: Rue St. Honore, Jardin Tuiliries, the Louvre, Place Vendome, the Opera, Place Concorde, need I say more??
Lovely hotel with pampering staff, very comfortable rooms.
Comment from Hotel Management
Jan 31, 2017 by A. Vivas, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Aurelia Vivas Rooms Division Manager
5 out of 5
by William

Impressive

Posted Jan 20, 2017 on Hotels
Staff was excellent. Friendly, helpful, good with English and French. Overall, met all of our needs and exceeded expectations
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurelia Vivas Rooms Division Manager