Ratings based on 960 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice Hotel, Close to many attractions

Posted Apr 25, 2017
Pros: I liked the location, the cleanliness of the rooms, the hotel was truly beautiful.
Cons: If your room faces the street, you need to have windows that keep out the noise. We stayed street side and every morning work being done early 5:30am
Location: We were close to the Louvre, Cathedral of Notre Dame, not far from Eiffel tower, and close to all the nice shopping
The staff was extremely helpful with the many things we wanted to do and see. Very pleasing, from front desk, to breakfast in the dining room. Everyone really seemed more than willing to be helpful and kind.
Comment from Hotel Management
Apr 29, 2017 by Benjamin Piat, Hotel Management
Dear Mimi, Thank you very much for your review after your stay at the Castille Paris. I am truly delighted to know you enjoyed the quality of our service. Many thanks for praising our staff as they are the one that truly make the diference, rest assured that i will communicate your kind feedback to the team. About your room, just to let you know for your next stay with us, that we also have room facing the courtyard which are very quiet. We hope to have the pleasure to welcome you back very soon. Sincerely, Benjamin Piat
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Parisian Charm

Posted Apr 24, 2017
Beautiful hotel with the charm and details I wanted in Paris. Beautiful room facing a courtyard. Surprisingly quiet for the central location. Staff is very friendly. Of all my meals in Paris, my favorite was from this restaurant!
Comment from Hotel Management
Apr 30, 2017 by Benjamin Piat, Hotel Management
Dear Guest, Many thanks indeed for giving us such great comments on your stay a the Castille Paris. I am glad to see how much you enjoyed the hotel decoration as well as the room and location. Please do rest assured that I will communicate your feedback to every member of staff regarding your experience at the restaurant. Warmest regards, Benjamin Piat Front of House Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from b, USA

Nice hotel

Posted Apr 24, 2017
Very nice hotel. Close to Louvre, center city, shopping etc.
Comment from Hotel Management
Apr 30, 2017 by Benjamin Pïat, Hotel Management
Dear Mimi, Thank you for taking the time to give us your feedback. We are happy to see you enjoyed the location of our Hotel. We hope to welcome you again soon. Sincerely, Benjamin Piat Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent on all aspects

Posted Apr 11, 2017
Pros: Excellent hotel on all aspects - staff very welcoming and helpful, suite thoughtfully decorated and laid out, - cat a wonderful bonus in reception!
Cons: Nothing.......
Location: Close to Jardin des Tuileries, river and museums but also a lovely walk to Sacré-Cœur et la Tour Eiffel - with hundreds of restaurants/cafes nearby.
Excellent location for all museums, parks, shops and restaurants - walking distance to everywhere. Also beautifully quiet which was unanticipated........ High quality hotel - a great find! (family with teenage daughter)
Comment from Hotel Management
Apr 16, 2017 by Benjamin Piat, Hotel Management
Dear Ali, Thanks a lot for your great feed-back about your stay at the Castille Paris ! We are delighted to know you spend an excellent moment amoug us. I assure you that your kind words will be share with the whole team of the Castille as your satisfaction is our best reward. Again, I do thank you for your gratefullness. We are looking forward to welcome you back very soon. Sincerely, Benjamin Piat, Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great location, luxurious accommodations

Posted Apr 2, 2017
Pros: Cozy rooms and chic, inviting atmosphere
Cons: Not a thing!
Location: Quite, chic street steps away from the Metro, Louvre, and shopping
My husband and I recently spent the first part of our honeymoon at the Hotel Castille. It was a perfect experience from start to finish. The hotel is on a chic, quiet street in the heart of Paris and is steps away from public transportation, shopping, and tourist attractions. The hotel staff was so wonderful and kind--exquisite service from everyone, especially the very helpful concierge. The rooms are so comfortable and luxurious with terrific views of the neighborhood - website photos are quite accurate. Breakfast was well worth the extra price - extensive and delicious selections, and the perfect way to start the day. Plenty of lounge areas around the main lobby and bar areas as well (also a very adorable cat usually found napping). Would recommend to anyone traveling to Paris.
Comment from Hotel Management
Apr 5, 2017 by Benjamin Piat, Hotel Management
Dear Erin, Thank you very much for taking the time to write such wonderful comment! It will give me great pleasure to share your kind comments with all of the team who looked after you so well as it is the staff at our hotel that truly make the difference and we are very lucky to have such a great team. Your recommendation is greatly appreciated and we are looking forward to welcoming you back very soon at the Castille Paris! Benjamin Piat Front of House Manager
1 out of 5
by A verified traveler

Not impressive - Very noisy / poor rooms

Posted Mar 17, 2017
Not sure how this hotel has 5 stars. From the frequent disruptions in the morning (a tired traveler won't be leaving a stellar review), to the basic amenities, and the street noise (Parisiens honking madly every time a taxi stops in front of the hotel on the narrow 1 lane road blocking traffic). Only good thing was the doorman and the concierge who was a cool guy. Waste of $.
Comment from Hotel Management
Mar 19, 2017 by Benjamin Piat, Hotel Management
Dear Pasha, First and foremost, I would like to thank you for taking the time to review your stay with us. Your feedback is very important as we are constantly looking to improve the quality of our services. I am truly sorry your stay did not meet your expectations. Indeed, we have rooms facing the Cambon street but others rooms are facing our courtyard. For your next stay, I would like you to give us another chance to satisfy you and try one of our very quiet room with inside view. I am staying at your total disposal should you want to exchange more about your experience, and again, please accept my sinceres apologies for this incovenience. Sincerely, Benjamin Piat, Front of House Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 28, 2017
Excellent hotel. Great location for sights. Concierge Xavier v helpful . No water or drinks making facilities in rooms . Buffet breakfast limited and hot section barely warm. Breakfast expensive for what was on offer - we had it on an offer and still felt overpriced. These are only grounds for withholding highest scores. Will be staying there again . Castille was recommended by a friend and I would recommend to others
Comment from Hotel Management
Mar 1, 2017 by Benjamin Piat, Hotel Management
Dear Guest, Thank you very much for choosing to stay with us on your recent visit to Paris and for taking the time to give us your feedback. I was very pleased to read how much you enjoyed your stay and that you enjoyed our concierge Xavier. It will give me great pleasure to share your kind comments with all of the team, especially Xavier, who looked after you so well as it is the staff at our hotel that truly make the difference and we are very lucky to have such a great team. I am however very sorry to read your comment about your breakfast experience. Your recommendation is very much appreciated and we look forward to welcoming you back to The Castille Paris in the near future. Sincerely, Benjamin Piat Front of House Manager
5 out of 5
by Christine

Magnificent!

Posted Feb 21, 2017 on Hotels
Fabulous central location, easy to get anywhere! Staff was friendly, helpful and attentive. Would stay here again for sure!
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Dear Christine, Thank you for your great review ! We are delighted you enjoyed your stay with us, specialy the central location of the hotel, just near by the first boutique Chanel and the famous St Honoré street. We hope to have the please to welcome you back very soon. Kind regards, Benjamin Piat Front Office Manager
4 out of 5
by linh

Short trip to the city of love

Posted Feb 15, 2017 on Hotels
This is a great hotel to stay with a walking distance to all famous sights that you want to visit in Paris.... it's not a extra luxurious hotel but it's very nice and clean, very convenient and safe area. It's my 2nd time staying at this hotel and I'll come back again.
Comment from Hotel Management
Feb 18, 2017 by General Manager, Hotel Management
Dear Linh, Thank you for reviewing us after your stay at Starhotels Castille. We are delighted to see you enjoyed the perfect location of the hotel which is on the heart of Paris, the cleaness and comfort of our property. We are looking forward to welcome you again for your next parisian stay. Kind regards, Mathilde Vial Assistant front office manager
5 out of 5
Recommended
for Couples
by A verified traveler from rhode island

Amazing hotel, right next to Place Vendome, Chanel

Posted Feb 12, 2017 on Orbitz
Pros: Perfect location, good service.
Cons: Pillows were a little firmer than I like, but I nevER remembered to comment.
Location: It's close to everything in central Paris.
Ideally located near L'Opera, our favorite walk was down Rue Ste Honore. We were able to check in early to an upgraded suite, our check in attendant, Benjamin escorted us to the room, and our luggage was brought up without question. The concierges were all most hospitable with supreme advice about what to wear where, and where to eat. We weren't able to eat at the hotel but speech time we passed we wished we had. We had a mini fridge with space, and a espresso machine always ready to go with pods.
Comment from Hotel Management
Feb 21, 2017 by Hotel Management, Hotel Management
Dear Jenny, Many thanks indeed for your fantastic comments. We take pride at providing the best possible service and feedbacks like yours are always very welcome. I will pass on your comments to our concierge team. We are looking forward to seeing you agin in the near future. Warm regards, Benjamin Piat Front of House Manager