Terrace/patio

Reviews of Castille Paris - Starhotels Collezione

5 out of 5
Castille Paris - Starhotels Collezione
33-37 Rue Cambon, Paris, Paris

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1001 reviews" "
Rating 8 - Good. 274 out of 1001 reviews" "
Rating 6 - Okay. 88 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Walid, Kuwait

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and amazing staff
Stayed 4 nights in Apr 2024

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff! Celebrated my moms birthday in Paris and they made it very special for her!
Stayed 3 nights in Apr 2024

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was excellent. Cleaning services impeccable. Front desk excellent customer service. They were able to honor my request for the 2 rooms to be connected. Thank you. The only negative I can say is that we were not able to get our rooms until 3:20 pm-3:30 pm. But nevertheless, everything was great!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Kamal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to have a special thanks to check in staff for their superior attention to details and excellent customer care
Stayed 2 nights in Mar 2024
Response from Alessandra Bragoli – General Manager on Mar 28, 2024
Dear Monsieur Kamal,Thank you very much for taking the time to share your experience with us. It was a pleasure to read your review and pass on your kind words to the entire team. We hope to welcome you back again soon in Paris.Warmest regards,Alessandra Bragoli, General Manager

10/10 Excellent

Anabel, Bal Harbour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, service, staff & location!
Stayed 6 nights in Mar 2024
Response from Alessandra Bragoli – General Manager on Mar 19, 2024
Dear Anabel,Thank you for this amazing 5/5 grade !We are happy that you enjoyed your stay a in deluxe room, Rivoli side with us and hope you will keep an amazing memory of it.We hope to have the chance to welcome you back for your next stay in beautiful Paris !Kind regards,Alessandra Bragoli – General Manager

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing experience at this property. Staff were incredibly friendly and attentive to any need. Would highly recommend
Stayed 3 nights in Feb 2024
Response from Alessandra Bragoli – General Manager on Mar 8, 2024
Dear Michelle, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had an amazing experience in your superieure room. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Alessandra Bragoli, General Manager

10/10 Excellent

Valeria

Traveled with group
Liked: Cleanliness, property conditions & facilities
We were upgraded to a suite for the same price of 2 rooms and we loved every minute. The staff was very attentive and the hotel is so central and close to all my favourite spots and shops. And the cats! Cambon and Capucine are adorable.
Stayed 2 nights in Feb 2024
Response from Alessandra Bragoli – General Manager on Mar 2, 2024
Dear Valeria,What a pleasure to read you !Thank you for sharing your feedback with us and for your sweet compliments !We are happy that you enjoyed your stay with us in a Suite Executive and hope you will keep an amazing memory of it.We hope to have the chance to welcome you back for your next stay in beautiful Paris !Kind regards,Alessandra Bragoli – General Manager

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel staff were very helpful and friendly
Stayed 2 nights in Feb 2024
Response from Alessandra Bragoli – General Manager on Feb 27, 2024
Dear David,Thank you for taking the time and giving us such a lovely score.For any additional feedback do not hesitate to contact us.Thank you,Alessandra Bragoli, General Manager

10/10 Excellent

Laura

Liked: Staff & service, amenities, property conditions & facilities
Favourite hotel in Paris. Rooms are spacious compared to other places I've stayed in. Love the ambiance and their restaurant. Staff are all wonderful. I have nothing bad to say about Castille Paris. Will return.
Stayed 8 nights in Feb 2024
Response from Alessandra Bragoli – General Manager on Feb 24, 2024
Dear Laura,What a pleasure to read you !Thank you for sharing your feedback with us and for your sweet compliments !We are happy that you enjoyed your stay with us and hope you will keep an amazing memory of it.We hope to have the chance to welcome you back for your next stay in beautiful Paris !Kind regards,Alessandra Bragoli – General Manager

10/10 Excellent

Nadya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying in this property - very spacious by Paris standards and centrally located. Would happily come again!
Stayed 2 nights in Dec 2023
Response from Alessandra Bragoli – General Manager on Feb 13, 2024
Dear Nadya, Thank you for the great review of our hotel ! We are pleased that you enjoyed your Parisian experience with us. We hope to welcome you again in the City of lights ! Warm regards, Alessandra Bragoli – General Manager

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel is amazing. We will be staying at this hotel again the next time we visit Paris. Thank you to the staff for helping us during our short stay.
Stayed 2 nights in Dec 2023
Response from Alessandra Bragoli, General Manager on Jan 25, 2024
Dear Peter,Thank you for taking the time to write this glowing review. We were happy to be a part of your Parisian escape, delivering the service of our highest standards, so it is a delight to know that you enjoyed your stay to the fullest. Our gratitude for your kind words dedicated to our team. We hope it will not take too long until we welcome you back at the Castille Paris.Best regards,

4/10 Poor

Evelyn

Stayed 5 nights in Dec 2023
Response from Alessandra Bragoli, General Manager on Jan 25, 2024
Dear Evelyn,Thank you very much for taking the time to share your experience with us.We are saddened to see that we did not meet your expectations during your stay with us. For any additional feedback, do not hesitate to contact us.Sincerely hoping to have the chance of welcoming you back at the hotel. Best regards,

10/10 Excellent

Tavinderjit

Stayed 6 nights in Dec 2023
Response from Alessandra Bragoli, General Manager on Jan 25, 2024
Dear Guest,Thank you for taking the time and giving us such a lovely score. For any additional feedback do not hesitate to contact us.Thank you,Regards,

10/10 Excellent

Hasmik, Yerevan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and its staff are very nice. The location is just perfect!
Stayed 4 nights in Nov 2023
Response from Alessandra Bragoli, General Manager on Dec 14, 2023
Dear Hasmik,Thank you for taking the time to write this review. We are very happy you had a great time staying with us and we passed on your kind words to the staff.We will gladly welcome you again for your next trip to Paris.Kind regards,

10/10 Excellent

Edlira, Palm Beach Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!!!
Stayed 6 nights in Nov 2023
Response from Alessandra Bragoli, General Manager on Dec 14, 2023
Dear guest,Thank you for giving us the highest grade possible! Our team is very glad you enjoyed your stay at the Castille Paris. We are indeed very proud of our location : being in the heart of Paris is a precious asset!Hope to see you again soon.

10/10 Excellent

diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The hotel was very clean and the staff was super helpful it was luxurious and in a great location.
Stayed 3 nights in Nov 2023
Response from Alessandra Bragoli, General Manager on Nov 22, 2023
Dear Diane,Thank you for taking the time to share your feedback and for rating us with the highest possible score! I am thrilled to learn that the effort we make in taking care of every detail and in focusing on the service contributed to make your stay unforgettable.Your kind words have happily been passed on to our team.Best regards,

10/10 Excellent

Gisèle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, helpful and attentive. Lovely, relaxing stay at the Castille with wonderful amenities, accessible to fine shopping and dining in the area. Would highly recommend and stay again.
Stayed 2 nights in Sep 2023
Response from Alessandra Bragoli, General Manager on Oct 23, 2023
Dear Gisèle, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Alessandra Bragoli, General Manager

10/10 Excellent

TED

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. Our regular place to stay in Paris. Wonderful staff.
Stayed 3 nights in Sep 2023
Response from Alessandra Bragoli, General Manager on Oct 2, 2023
Dear Ted,Thank you very much for taking the time to share your experience with us . It was a pleasure to read your review and pass on your kind words to the entire team. We hope it will not take too long until we welcome you back at the Castille Paris.Warmest regards,Alessandra Bragoli, General Manager

10/10 Excellent

ELAINE CAROL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location close to the museums and parks.
Stayed 1 night in Sep 2023
Response from Alessandra Bragoli, General Manager on Sep 11, 2023
Dear Elaine,Thank you for taking the time and giving us such a lovely score.Hope to welcome you back soon in Paris.Alessandra Bragoli, General Manager

8/10 Good

Tariq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Sep 2023
Response from Alessandra Bragoli, General Manager on Sep 11, 2023
Dear Tariq,Thank you for taking the time to score us.I remain at your disposal if you have any additional feedback.Thank you,Alessandra Bragoli, General Manager

10/10 Excellent

ELAINE CAROL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, with an attentive staff.
Stayed 2 nights in Sep 2023
Response from Alessandra Bragoli, General Manager on Sep 21, 2023
Dear Elaine Carol,Thank you for taking the time to share your experience with us . It was a pleasure to read that you enjoyed our hotel and pass on your kind words to the entire team. We hope to welcome you back again soon in Paris.Warmest regards,Alessandra Bragoli, General Manager

10/10 Excellent

Susan

Liked: Staff & service, amenities, property conditions & facilities
Clean.
Stayed 5 nights in Aug 2023
Response from Alessandra Bragoli, General Manager on Sep 11, 2023
Dear Susan,Thank you for taking the time and giving us such a lovely score.For any additional feedback do not hesitate to contact us.Thank you,Alessandra Bragoli, General Manager

10/10 Excellent

Payam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Alessandra Bragoli, general manager on Aug 7, 2023
Dear Payam,Thank you for taking the time and giving us such a lovely score. For any additional feedback do not hesitate to contact us.Thank you,

10/10 Excellent

Merlita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Alessandra Bragoli, General Manager on Jul 31, 2023
Dear Merlita,Thank you very much for taking the time to publish your review and for granting us the highest score possible. We take good pride in offering the best service possible. Do not hesitate to contact for any further feedback.Best regards,

8/10 Good

Gilbert

Stayed 4 nights in Jul 2023
Response from Alessandra Bragoli, general manager on Aug 8, 2023
Dear Gilbert,Thank you for taking the time to score us.I remain at your disposal if you have any additional feedback.Thank you,

6/10 Okay

Gregory

Stayed 4 nights in Jun 2023
Response from Alessandra Bragoli, general manager on Jul 11, 2023
Dear Gregory,Thank you very much for taking the time to publish your review following your recent stay with us. We are saddened to see that we did not meet your expectations during your stay with us. Do not hesitate to contact us for any additional feedback.Sincerely hoping to have the chance of welcoming you back very soon at the hotel. Best regards,

10/10 Excellent

Simcha

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location! Wonderful staff.
Stayed 2 nights in May 2023
Response from Alessandra Bragoli, general manager on Jun 1, 2023
Dear Simcha,Thank you for taking the time and giving us such a lovely score. For any additional feedback do not hesitate to contact us.Thank you,

10/10 Excellent

Elena

Stayed 3 nights in May 2023
Response from Alessandra Bragoli, general manager on Jun 1, 2023
Dear Elena,Thank you very much for sharing your feedback following your recent stay with us. Hope to welcome you back soon.

10/10 Excellent

Brett, Mountain View

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in a very convenient and safe area. The staff are extreme professional!
Stayed 7 nights in Apr 2023
Response from Alessandra Bragoli, general manager on Apr 17, 2023
Dear Brett,Thank you for taking your time with this glowing review. We were happy to be a part of your Parisian escape, delivering the service of our highest standards, so it is a delight to know that you enjoyed your stay to the fullest. Our gratitude for your kind words dedicated to our team. We hope it will not take too long until we welcome you back at the Castille Paris.Best regards,

10/10 Excellent

Elizabeth

Stayed 6 nights in Mar 2023
Response from Alessandra Bragoli, general manager on Apr 19, 2023
Dear Elizabeth,Thank you for taking the time to share your feedback and for rating us with the highest possible score! I'm thrilled to learn that the effort we make in taking care of every detail and in focusing on the service contributed to make your stay unforgettable.Best regards,

10/10 Excellent

ewa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Alessandra Bragoli, General Manager on Mar 21, 2023
Dear Ewa,Thank you so much for taking the time to give your review with such a lovely score, following your recent at Castille Paris. Don't hesitate to contact us to share your preferences for your next parisian trip.Best regards,

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Alessandra Bragoli, general manager on Mar 16, 2023
Dear Guest,Thank you for taking the time and giving us such a lovely score. For any additional feedback do not hesitate to contact us.Thank you,

8/10 Good

Selwyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Every member of the staff was polite, friendly, helpful and considerate.
Stayed 3 nights in Mar 2023
Response from Alessandra Bragoli, General Manager on Mar 14, 2023
Dear Guest, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

laura

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Wonderful quaint Parisian and of course best location
Stayed 7 nights in Mar 2023
Response from Alessandra Bragoli, general manager on Mar 13, 2023
Dear Guest,Thank you for your review and for taking the time to write it. Don't hesitate to contact us if you have any further feedback, we will be glad to arrange everything according to your preferences for your next stay.We hope to see you soon!

10/10 Excellent

Lara

Stayed 7 nights in Mar 2023
Response from Alessandra Bragoli, general manager on Apr 3, 2023
Dear Lara,Thank you for taking the time and giving us such a lovely score. For any additional feedback do not hesitate to contact us.Thank you,

10/10 Excellent

Hamad

Stayed 2 nights in Feb 2023
Response from Alessandra Bragoli, general manager on Feb 20, 2023
Dear Guest,Thank you for taking the time and giving us such a lovely score.For any additional feedback do not hesitate to contact us.Thank you,

2/10 Terrible

K Summer

Disliked: Staff & service
Response from Alessandra Bragoli, general manager on Mar 7, 2023
Dear Guest,Thank you very much for taking the time to give us this review. We would be glad to hear any further feedback concerning your recent stay. We appreciate all the reviews and take them seriously and of course make any necessary changes to improve the service for our guests. Sincerely hoping to have the chance of welcoming you back very soon at the hotel.

10/10 Excellent

Isabelle, Paget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a fabulous restaurant. Perfect surrounding. Paris at its best. Missing Elliot very much.
Stayed 6 nights in Jan 2023
Response from Alessandra Bragoli, general manager on Feb 10, 2023
Dear Isabelle,Thank you very much for your kind feedback. It was a pleasure to read that you enjoyed our hotel and our delicious Italian restaurant. Hopefully we will have the chance to welcome you back very soon in Paris. Best regards,

10/10 Excellent

Saypin Chaobol, Huntington Beach

Stayed 2 nights in Jan 2023
Response from Alessandra Bragoli, general manager on Mar 7, 2023
Dear Guest,Thank you for taking the time and giving us such a lovely score.For any additional feedback do not hesitate to contact us.Thank you,

10/10 Excellent

Robert

10/10 Excellent

Walter, amelia

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

MICHELLE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible location, so charming!
Incredible location, Parisian charm, and Alize is the most incredible hotel manager! She wanted to ensure our stay was perfect, and took care of any minors issue we had. Thanks to Hotel Castille this was one of our best family trips ever!
Stayed 6 nights in Dec 2022
Response from Alessandra Bragoli, General Manager on Feb 10, 2023
Dear Guest, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
our room was very very very small not even a room, it was just closet. we pay over 350
Stayed 2 nights in Jul 2022
Response from Alessandra Bragoli, general manager on Dec 30, 2022
Dear Guest,Thank you very much for taking the time to share your experience with us .We are saddened to see that we did not meet your expectations during your stay with us. Sincerely hoping to have the chance of welcoming you back very soon at the hotel. Best regards,

10/10 Excellent

YAP PING SIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful experience. From start till end. Concierge was so helpful and insightful with great recommendstions. Reception qas so helpful. Yes, rooms are small but such is Paris. Complimentary mini bar is wonderful. Everything was perfect. Location was great and yiu can walk to major attractions within 40 min. Taxis are so convenient to get and the whole area is bustling. The hotel itself is on the quieter stretch of the busy area. Wonderful wonderful!
Response from Alessandra Bragoli, general manager on Dec 12, 2022
Dear Guest,Thank you for taking your time with this glowing review. We were happy to be a part of your Parisian escape, delivering the service of our highest standards, so it is a delight to know that you enjoyed your stay to the fullest. Our gratitude for your kind words dedicated to our team. We hope it will not take too long until we welcome you back at the Castille Paris.Best regards,

2/10 Terrible

Alexander

Disliked: Cleanliness, property conditions & facilities
Old and dirty 4 star hotel
Stayed 1 night in Nov 2022
Response from Alessandra Bragoli, General Manager on Nov 25, 2022
Dear Guest,Thank you for taking the time to share your feedback following you recent stay with us. We are so sorry to hear that you were disappointed and we are a bit surprised by this feedback, that is not representing our hospitality culture and our devotion to Guests. Do not hesitate to contact us directly if you are planning to come back to Paris, we would be happy to assure to you a unique accommodation for your next stay at Castille ParisWe remain at your disposal for any additional requirement. Sincerely,

10/10 Excellent

MERCIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Response from Alessandra Bragoli, general manager on Nov 7, 2022
Dear Guest,Thank you for taking the time to give us such a lovely score.For any additional feedback do not hesitate to contact us.Thank you,

10/10 Excellent

Fiefie

Stayed 2 nights in Oct 2022
Response from Alessandra Bragoli, general manager on Oct 26, 2022
Dear Guest,Thank you for taking the time and giving us such a lovely score.For any additional feedback do not hesitate to contact us.Thank you,

4/10 Poor

Lauri Samuel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

ELIZABETH

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
On the first day, someone went inside a closed bag and took some gluten-free pretzels. Then next day, someone stole a Christian Dior box about 1ft x 1.5 ft x 1.5ft from the room. They claim it was empty trash. While it did not have the bag I purchased inside, it was filled with tissue paper, the dust bag and not anywhere close to the trash can. It certainly did not feel empty by weight and it should be absolutely no one's job to open Christian Dior boxes sitting in rooms to see if it is trash or not while the guest has not checked out. When I reported this theft to the night manager, I requested the hotel to replace the missing Dior box, the dust cover, and the bag of gluten-free pretzels. He said he would talk to the duty manager the next day to "see what he says." Other than that, he did nothing. I talked to the duty manager around 10am the next day and he tells me he will investigate but I should talk to the general manager who will come in around noon. He said he would review security footage to see what is going in and out of the hotel to spot the box to me as though he pretended to care. I talked to the general manager, Alessandra Bragoli and she answered the phone with "Yes, I heard an empty box has been taken from your room." I got zero apologies (at first) and when I insisted on making a police report she said she would also call the police on me for making false accusations. She also "knows" no one took the pretzels from my room. I had to call a lawyer. AVOID.
Stayed 5 nights in Oct 2022
Response from Alessandra Bragoli, General Manager on Oct 21, 2022
Dear Madam,I’m very surprised to read your negative comment, and I feel sorry for you, and for Castille team tooAs shared together, it is possible that an empty paper Dior box left close to the waste basket , was thrown by mistake from the cleaning attendant , and we where ready to assist your to get a new one, but you refusedWhile the mystery of some gluten-free pretzels disappeared from your children sac, will remain a mystery …..Sunday October 9th around 8,30 I personally reached you and your children, in your room 109, with a waiter, delivering some chocolate cookies from our patisserie, I’m sure you remember that in that occasion you received my apologies and you thanked me a lot.You are free to call a layer, I’ll be happy to assist himBest regards

2/10 Terrible

haim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator sometimes work The rooms are terrible if you don't get the upgrade to a suite you sleep in a closet For the amount of money you pay here you can get a decent hotel in Paris
Stayed 4 nights in Sep 2022
Response from Alessandra Bragoli, general manager on Sep 28, 2022
Dear Guest,Thank you very much for taking the time to share your experience with us .We are saddened to see that we did not meet your expectations during your stay with us. Sincerely hoping to have the chance of welcoming you back very soon at the hotel. Best regards,