This owner failed to show up at the 4:00pm check-in time. I called multiple times and he texted me to stop calling, that he was at work. He told me he did not have keys and there were still people in the unit.
He finally communicated he thought the property would be ready “maybe” by 6:00pm.
At that time I called VRBO to cancel (owner told me to do so) and I booked a hotel because I wasn’t sure I’d ever be able to check-in. He finally sent an address and door code, after 5:00pm, but I never went to the unit because everything seemed very sketchy, and I’d already cancelled with VRBO.
VRBO is refusing to give a refund because I cancelled day of check-in, even though the owner failed to provide check-in at the advertised time. They attempted to call the owner 3 times, but were unsuccessful in reaching him. I live in the same city as their corporate headquarters and a small claims case is fourth-coming, as I have all documented communication from the owner/manager of this property.
I would avoid this place and its owner/manager, at all costs. No reason to ruin your vacation with something this sketchy.