Ratings based on 332 Verified Reviews

3.8 out of 5
87% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from USA

Quiet hotel apartment hotel close to Metro

Posted Apr 6, 2017
Pros: Kitchenette is functional and fully equipped.
Good location. City setting away from tourism. Metro is just around the corner, about 100 metres. Comfortable for a family of 4 or less. Numerous food markets and eateries nearby.
Comment from Hotel Management
Apr 8, 2017 by Helene, Hotel Management
Thank you for you comment
5 out of 5
by Djamel

Posted Jan 30, 2017 on Hotels
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
merci!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangalore, India

One Good hotel to stay

Posted Dec 27, 2016
2 min walk from the "Reuilly - Diderot" metro station, pleasing & helpful staff. "Citadines" is a chain of Hotel and hence appreciably good. A room with cocking utensils and oven, stove makes life easier during travel. Stayed with my Wife and no complaints at all.
Comment from Hotel Management
Dec 30, 2016 by Helene, Hotel Management
Thank you for choosing Citadines Bastille Gare de Lyon Paris for you stay. I hope you had a wonderful time. I will be pleased to welcome you again in our property. Best regards
4 out of 5
by Carol from Sydney

Comfortable stay in Paris

Posted Aug 29, 2016 on Hotels
Had a 1 night stay either side of trip to Switzerland. Great location for the train, walking distance. Comfortable studio, modern & clean. Able to heat or cook basics, a bonus. Quiet area, had apt at the back on the garden level, pleasant under the trees, as it was hot. Friendly staff, would stay again. Good price.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Thank you for your comment We are glad to hear compliments of our staff members at Citadines Bastille Gare de Lyon Paris. Your kind words will be shared with the team. Receiving such feedback from residents like yours inspire us to continually improve our service delivery. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.
3 out of 5
by A verified traveler

Posted Mar 23, 2016
Far away from city centre Apartment condition so bad
Comment from Hotel Management
Mar 25, 2016 by helene, Hotel Management
Dear Guest, Thank you very much for taking your time to share your feedback with us through our online resident satisfaction survey. Sorry to hear "apartment condition so bad". Some details would be appreciated as we are always seeking to satisfy the expectations of our residents I will be very glad to welcome you for your next trip to Citadines Bastille Gare de Lyon Paris. We look forward to welcoming you again at any one of our serviced residences.
4 out of 5
by A verified traveler

Great room size but needs a make-over!

Posted Mar 9, 2016 on Hotels
great hotel but it needs a make-over to give it a more modern look... the furniture and the room look dated, even thought they are clean. It would be amazing if the same hotel has a 2016 look and feel!
Comment from Hotel Management
Mar 13, 2016 by Helene, Hotel Management
We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering high quality service. Renovation works started this week and thole whole property will be done. Feedback such as yours inspire us to continually provide and improve the level of service that residents have come to expect. Once again, thank you for making us one of your preferred accommodation choices. We look forward to the pleasure of welcoming you again soon at Citadines Bastille Gare de Lyon Paris
3 out of 5
by A verified traveler from London

Family rooms close to Gare Du Lyon

Posted Feb 23, 2016
Pros: Quiet, separate bedroom and the kitchen.
Cons: The decoration and finish of the hotel really needs updating
Location: Gare Du Lyon, some local shops restaurants and supermarkets. Metro is also very nearby.
We booked this hotel as it had a separate bedroom and we wanted to stay with 2 kids. You do get the space and a kitchen which are the positives. But, the hotel is in dire need of some TLC - it is very dated and worn. There is no wow factor on any level, it's basic and practical. It's not also too close to Gare Du Lyon (7-8min walk, there is a metro station nearer). There are nearer hotels (Mercure, Novotel, Ibis). We've also stayed in the Novotel (in one room) and would recommend over this.
Comment from Hotel Management
Mar 12, 2016 by Helene, Hotel Management
Dear Steve, Thank you for your message. We have started renovation works this week and we will renovate the whole property. We expext to welcome you very soon. Regards
4 out of 5
by A verified traveler

Great base to explore Paris from on a budget

Posted Dec 20, 2015 on Hotels
Kitchenette a bit tired and fridge had bad odour but rest of the place very clean. A perfect base for seeing the Paris sights on a budget and preparing some meals at home using local produce. Staff very friendly and helpful and spoke several languages.
Comment from Hotel Management
Feb 12, 2016 by Helene, Hotel Management
Thank you for choosing Citadines Bastille Gare de Lyon Paris for you stay. I hope you had a wonderful time. I will be pleased to welcome you again in our property. Best regards
1 out of 5
by A verified traveler from NY tri-state area

Good location but problem with cleanliness and bug

Posted Dec 14, 2015
Pros: Great location by metro, restaurants and shop but residential and quite.
Cons: Clean rooms more frequently, upgrade the shabby quality of the rugs and furnishings and most of all EXTERMINATE the bed bugs.
Location: Great location by metro, restaurants and shop but residential and quite.
I chose this hotel because of its convenient location to the metro, restaurants and shops, in addition to my preference for having a kitchenette to make my own coffee in the mornings. It met all those preferences. Unfortunately, the hotel has a policy of only cleaning the rooms once a week so it is not surprising that the rooms are shabby and worse affected by bugs. On my return flight home I found my upper are itching terribly and discovered that I had three bug bites in a linear row. After some online research I discovered that this is the patter for bed bugs. I alerted the hotel about this issue and they refused to take responsibility or make amends. Indeed they insisted that they were mosquito bites (in the winter month of December in a city hotel???). This corporate response is unfortunate because the staff that works at the hotel is lovely and always helpful.
Comment from Hotel Management
Feb 22, 2016 by Helene, Hotel Management
Dear Kate, We took our time to respond to your comment. We wanted to investigate about the problem you had in your room. I wish to inform you that we have taken all necessary actions. Experts came to inspect the room and we have not identified any species. As a precaution and security in order not to have any doubts we conducted disinfection of the whole room and those nearby. I wanted also to thank for compliments for our staff members at Citadines Bastille Gare de Lyon Paris. Your kind words will be shared with the team. Receiving such feedback from residents like yours inspire us to continually improve our service delivery. Once again, please accept my sincere apologies for the shortcomings you encountered. We look forward to welcoming you again at any one of our serviced residences. Best regards
4 out of 5
by Deborah

Affordable and comfortable for a Paris hotel

Posted Dec 11, 2015 on Hotels
Brilliant place to stay in Paris. Turn left for the nicer cafes and restaurants. Delightful staff who could not have been more helpful if they had tried. Underground parking a real bonus.
Comment from Hotel Management
Feb 12, 2016 by Helene, Hotel Management
Thank you for choosing Citadines Bastille Gare de Lyon Paris for you stay. I hope you had a wonderful time. I will be pleased to welcome you again in our property. Best regards