Ratings based on 794 Verified Reviews

4.1 out of 5
93% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Central location and all the amenities you need.

Posted May 11, 2017
Bastille is a great location with loads of cafes and restaurants around. For families, Citadines has a great kitchenette with a few supermarkets very close by. Free coffee is a great saver, as is the DIY laundrette.
Comment from Hotel Management
May 31, 2017 by Etienne Acar, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback regarding your stay in Citadines Bastille Marais. I am happy to learn you had a wonderful stay with us. I hope we'll have the privilege to welcome you again on a future trip back to Paris. Regards, Etienne Acar Assistant Manager
2 out of 5
by A verified traveler

Great staff, lazy housekeepers.

Posted May 9, 2017
Pros: Absolutely great location, friendly hotel staff, a comfortable size of room.
Location: The location was great just right nearby Basitille station and so was the neighbor, Marais area, where lots of trendy shops are there.
I was just staying at this hotel with my gf for a week, then I'd give it a 2.5 rating, in which I give a 2 rating on the actual rating. Great points of the hotel....the great location of Marais or Bastille and hospitable hotel staffs. Disappointing points.....the housekeeping staff and crappy quality of bathroom. We only had our room cleaned once for the week trip, although we would go out the door BEFORE 12:00pm, and once the housekeeper turned down to make up the room cos she just passed it away. The another horrible thing was happening when I've taken a bath. I did realize this after I've finished running all the water for a bath that all the water were leaking on the other side of the room, the bedroom and there was a big leakage down there, which was catastrophic. We had to clean it up ourselves with disgusting dirty towels left on the top rack in the bathroom. We could find it as one of those memories in a positive way but still never wanna a repeat of it. ( Prolly, not staying back at the hotel would help) In a nutshell, our stay was not as much as we'd expect it would be. Hope you take my advice for our information.
Comment from Hotel Management
May 11, 2017 by Daniela B, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback regarding your stay in Citadines Bastille Marais. We are truly sorry to hear about your unpleasant experience. Please allow me to inform you that we shared your comments with the houssekeeping department. Your comments will help us to improve efficiency. Once again we are sorry for the inconvenience and hope to welcome you again in Paris. Regards, Daniela Bodirlau Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chesterfield, MI

Posted May 3, 2017
Great location with Metro stops and connecting stations close. Walking distance from many restaurants.
Comment from Hotel Management
May 9, 2017 by Daniela B, Hotel Management
Dear Guest, Thank you for rating Citadines Bastille Marais Paris. Regards, Daniela Bodirlau Assistant Manager
4 out of 5
by A verified traveler from Toronto, ON

Nice Hotel, Nice Rooms, Unknowledgeable staff

Posted Apr 13, 2017
Pros: It's a 1 minute walk to the metro, nice rooms, nice building, nice neighbourhood.
Cons: Staff didn't know ANYTHING. Room cleaning/ fresh towels etc costs extra.
Location: Plenty of cafes within walking distance, or jump on the metro and go anywhere!
I picked this hotel randomly, never being to Paris. The neighbourhood was great. There's a park across the street, so it's a great place for kids. The lobby is nice, the room we were in was supposedly recently renovated and it was very nice. Had a little kitchen and all the other features of a typical hotel room. I inadvertently noticed that others were paying about forty euros less than me, so there must be ways to negotiate a better rate ahead of time. The staff need some serious training. There is a sign in the elevator says "talk to us about restaurants, attractions and reservations, we will help you". This was very incorrect. I asked two staff members for a recommendation on where I could bring my wife for a nice dinner to celebrate our anniversary. All they came up with was a cafe down the street. I made it clear, I would go anywhere in Paris, but they were still absolutely no help. The next day we asked if there were any fromageries in the area. Not only did they have no idea (which is fine), but they were unwilling to ask colleagues or look it up on the internet for us. My final complaint is that there is no room cleaning unless you are prepared to pay a substantial fee in addition to your room fee per day. I'm not sure if this is normal in Paris, but it's the first time I've ever experienced this. At the very least some fresh towels would have been nice.
Comment from Hotel Management
Apr 17, 2017 by Daniela Bodirlau , Hotel Management
Dear Guest, Thank you for your recent post regarding a stay at Citadines Bastille Marais Paris. Delighted to learn you enjoyed the neighbourhood. Please allow me to inform you that the cleaning is included for 6 night stay or more. For shorter stay, we can provide "à la carte" cleaning. Your comments are well noted. I hope we'll have the privilege to welcome you again on a future trip back to Paris. Regards, Daniela Bodirlau Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2017
Pros: Large room with kitchenette
Cons: More toilet paper, kleenex
Location: Fun market nearby on Thu and Sunday
Loved the free coffee in the lobby. Very friendly staff
Comment from Hotel Management
Apr 13, 2017 by Daniela Bodirlau, Hotel Management
Dear Guest, Thank you for your recent post regarding your stay at Citadines Bastille Marais Paris. Glad you appreciated your stay with us! Hope to welcome you again on a future trip back to Paris  Regards, Daniela Bodirlau Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Good facilities in this hotel

Posted Apr 8, 2017
A well positioned hotel with good facilities and amenities close by. I had one recurring issue that the hotel staff werenare not really interested in solving - smell of cigarette smoke in the WC. This tainted my stay, but pleased overall.
Comment from Hotel Management
Apr 13, 2017 by Daniela Bodirlau, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback regarding your stay in Citadines Bastille Marais. Your comments are well noted. I hope we'll have the privilege to welcome you again on a future trip back to Paris. Regards, Daniela Bodirlau Assistant Manager
5 out of 5
by A verified traveler

A tourist in Paris

Posted Mar 25, 2017 on Hotels
Location, location, location! excellente... literally across the street from metro station... within walking distance of the Bastille area! Staff was very nice... Room was clean - these are apart-hotels so you can even cook if you wish too, although nice restaurants are in the area. My only comment would be the cost of breakfast... although good, I found it a bit price. 13 Euros for breakfast... however can not complaint for quality.
Comment from Hotel Management
Apr 13, 2017
Dear Guest, Thank you for your recent post regarding a stay at Citadines Bastille Marais Paris. Delighted to learn you had a wonderful stay with us. and that the staffs were friendly and helpful. Glad you appreciated your stay with us! I hope we'll have the privilege to welcome you again on a future trip back to Paris. Regards, Daniela Bodirlau Assistant Manager
5 out of 5
by Denis

Excellent hotel and stay.

Posted Feb 22, 2017 on Hotels
Excellent stay.The staff was very nice and helpful with directions i.e. Witch bus or train to take for visiting the beautiful attractions.The room was excellent clean,the kitchen was well stocked with all utensils,pots,pans and even a dishwasher.The location was perfect,the bus and the metro was across the street.The room we had was facing the centre apartments which made nice and quiet.
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your recent post regarding a stay at Citadines Bastille Marais Paris. Delighted to learn you had a wonderful stay with us. and that the staffs were friendly and helpful. I hope we'll have the privilege to welcome you again on a future trip back to Paris. Regards, Daniela Bodirlau Assistant Manager
4 out of 5
by rashid

Posted Feb 7, 2017 on Hotels
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for rating Citadines Bastille Marais Paris. Regards, Daniela Bodirlau Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Nice hotel close to subway, restaurants.

Posted Feb 7, 2017
Nice, quiet, convenient location with good hotel service. Happy with easy, free, any time access to beverages in the lounge. Room was clean, neat with lots of pillows.
Comment from Hotel Management
Feb 27, 2017 by Daniela B, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback regarding your stay in Citadines Bastille Marais. I am happy to learn you had a wonderful stay with us . I hope we'll have the privilege to welcome you again on a future trip back to Paris. Regards, Daniela Bodirlau Assistant Manager