Ratings based on 689 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Nice location, professional and friendly staff

Posted Aug 26, 2016
Pros: Location, staff, clean room,
Cons: To put a water sink in toilet
Location: All amenities near by like metro, and most attraction points
Everything was good except toilet facility. There is no sink facility in toilet, huge difficulty, need to wait for bathroom to get empty.
5 out of 5
by A verified traveler from Toronto, Canada

Fabulous apartment-style living in Paris!

Posted Aug 24, 2016
We loved this hotel. As a family of four who likes to cook, apartment-style living suits us well. In Paris, even better! This was our third recent trip to Paris and our first time at the Citadines. We recommend and would return to this hotel ourselves. Ana at check-in was helpful and courteous.
4 out of 5
by A verified traveler from Vancouver, BC

Small, simple, but clean and quiet

Posted Aug 16, 2016
It was quiet because it wasn't facing the street (I read in advance not to face street). Deluxe studio was smaller than what appeared in pictures. Good location. Under construction so hotel lobby was a mess but not a big deal to me. Some staff friendlier than others. They do not clean daily and sometimes have a lack of fresh towels. After day 3 of using the same towels, I asked for new ones and they replied "We don't give out towels every day, you know". They gave me two small ones and I had to come back later for bigger ones. All in all, it was decent and affordable, clean, quiet. Kitchenette to help save money. Good choice if wanting to save money but not stay somewhere gross.
4 out of 5
by A verified traveler

部屋によって差があります。

Posted Aug 16, 2016
Pros: 値段が安い。 地下鉄の駅が近い。ルーブル方面へのバス停も近い。ウェリブも近い。 BioCoopやおいしいパン屋さんもあり便利。
Cons: ホテルの部屋の防音。 シャワーヘッドの交換 ドアチェーンの設置 ホテルの前だけで良いので掃除。
Location: ホテルから出るとバスティーユの像がすぐ見える。 マレ地区にも歩いていける。 ロマの人がちょっと多い。
デラックスアパートメントとに1週間 デラックススタジオに1週間予約し合計2週間泊まりました。 予約の際ツイン(シングルベット×2)のリクエストをして行ったのですが部屋に行ってみるとダブル‥  フロントで交渉してみたが今日はないと言われ だいぶ交渉した後次の日なら用意できるという事に ダブルベットの部屋で1日過ごしどうにか次の日ツインに変えてくれました。 2日目からの部屋は広く眺めも良くだいぶ差があるなと思いました。 2週目もツインを希望したためその階で1地番狭いエレベーターの前の部屋に‥ 窓も1つで主な景観は裏のマンションのベランダ。(サンクレール聖堂が遠くに見えディズニーランドのシンデレラ城のようにも見えてそれ自体はきれいです。)でもこれがデラックススタジオ?という感じ ツインでなければ広い眺めの良い部屋があるのかも。 建物は古そうでしたが部屋自体は改装が終わっていて白く清潔な感じでした。 フロントはまだ若干工事中でしたが滞在している間に工事が進みそろそろ終りそうです。 部屋数に対してコインランドリー2台と乾燥機2台なので夜は混んでいました。 8月でしたが寒い日があったせいか靴下2足と長そでTシャツ2枚が無くなりました。 別に日に乾燥機を止められ半乾きになった洗濯物の中に汚れ物の男性のパンツと靴下を入れられていました。 中国系の人が夜中朝方関係無く部屋でドタドタかかとで歩き廊下で大きな声でしゃべったりドアをバタンバタンとものすごい振動で閉められ眠れずイライラしましたが2晩ぐらいでいなくなりました。 浴槽の水の流れが悪かったのですが配管お掃除の人が来てバキュームしてくれたら良くなりました。 色々他にも小さな不満はありますが親切なフロントの方もいましたしタオルも3日くらいで交換して くれたりパリの中では安くて自炊もできるので安く滞在でき何度目かのパリでちょっとぐらいのアクシデントを気にしない人にはアリですかねー。
5 out of 5
by A verified traveler from chicago, IL

great location, great service, lovely rooms

Posted Aug 10, 2016
proximity to the metró was really a plus. the lady checking us in was absolutelt lovely and very helpful. the room was spacious and very clean. i would absolutely recommend this hotel to anyone and everyone.
Comment from Hotel Management
Aug 15, 2016 by Daniela Bodirlau / Assistant Manager, Hotel Management
Hello, Thank your for your feedback.We are glad to read compliments of our staff members and services . We look forward to welcome you again at Citadines Bastille Marais Best regards
3 out of 5
by A verified traveler

Cllose to public transportation/ ac didn't work

Posted Aug 9, 2016
The Staff were friendly and helpfull. The ac didn't work in our room and they moved us to another room and gave us free breakfast. The lobby and elevators were under renovations and that makes the hotel some inconfortable. The kitchen stuff were very helpfull. We bought some food at the market close to the hotel and help us a lot to stay in our budget.
Comment from Hotel Management
Aug 15, 2016 by Daniela Bodirlau / Assistant Manager, Hotel Management
Hello, Thank your for your feedback.We are sory to read that we had an issue with the AC but glad to read compliments of our staff members and services . We look forward to welcome you again at Citadines Bastille Marais Best regards
4 out of 5
by A verified traveler

Nice hotel. Great staff.

Posted Aug 3, 2016
Hotel bed was great. Room was clean. A neat little kitchen in the room. Safe area. The only negative.... the hotel is under construction. However we heard no noise outside of regular business hours. Which we were out anyways.
Comment from Hotel Management
Aug 15, 2016 by Daniela Bodirlau // Assistant Manager, Hotel Management
Hello, Thank you for your feedback. glad to see that your appreciate our appartments. We are ongoing a light renovation for the lobby only, which will be finished by september 2016. I'll be glad to welcome you soon in Paris :) Best regards
5 out of 5
by A verified traveler from Rio de Janeiro - Brasil

Boa localização

Posted Jul 31, 2016
Essa foi a terceira vez que me hospedo nesse apart. Sempre correu tudo bem e fiquei muito satisfeito.
2 out of 5
by A verified traveler

Hotel was not friendly.

Posted Jul 7, 2016
Unfortunately our experience was not very good. We arrived at the hotel at 1:30 pm and were told that there were no rooms available because check in was only at 2:00 pm. check in took a long time after we agreed to take a twin room. Cleaning was not included In the rate and he neighborhood was far away from everything.
Comment from Hotel Management
Aug 15, 2016 by Daniela Bodirlau / Assistant Manager , Hotel Management
Hello, I'm sorry to hear that we did not reach your expectations during your recent stay at Citadines Bastille Marais. Don't hesitate to go on Citadines.com and check all our Citadines location in Paris , in order to choose the location which suits you the best. Best regards
5 out of 5
by A verified traveler from Rio de Janeiro

Grazioso e bello vicino a tutto.

Posted Jun 26, 2016
Pros: tutto
Cons: niente
Location: perfetta
Buona posizione,personale educato pulizia e confort equivalente alla descrizione.