Ratings based on 186 Verified Reviews

4.1 out of 5
98% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London by way of NJ

Good location, the expected Citadines quality

Posted Jun 8, 2017
Great location near Opera, Louvre, main metro lines and shops/dining. Clean, well kept rooms, perfect for a 5 night family stay. Not at all noisy-- set back a bit from the road
Comment from Hotel Management
Jun 15, 2017 by NM, Hotel Management
Dear Rod, Thank you for your feedback which will be shared with the team at Citadines Opéra Paris. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Yours sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Island

Nice hotel, close to shopping, cafes and metro.

Posted May 19, 2017
We enjoyed our stay at Citadines. We weren't bothered with housekeeping or noise. It was like living in your own little apartment. The kitchenette was very helpful. Someone was always available if you needed something. All the receptionist were very friendly and helpful. They even printed our stickers for us on several occasions. My husband and daughter loved the idea that free hot beverages were available all day.
Comment from Hotel Management
May 26, 2017 by NM, Hotel Management
Bonjour, Thank you for your feedback which will be shared with the team at Citadines Opéra Paris. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Yours sincerely The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

Good location close to attractions, transport.

Posted May 15, 2017
Very well situated for accessing transport to major attractions. On the whole, helpful, polite staff. For the price though I was expecting somewhat higher quality in room presentation, facilities and provisions. Small but useful items like tea towels, a breadboard and dishcloth were not provided, although the first item was supplied later. For a six day stay we were provided with inadequate amounts of toilet paper and supplemented it with our own, then had to ask for more when that ran out. A dishwasher was included, but didn't function. However management compensated for this by offering a room change the day prior to our departure. When we declined, they offered us complimentary breakfast, which was quite fair of them. A little consideration towards guests' privacy wouldn't go astray, as we found staff entered our room with their own key without knocking first on a few occasions. Overall though I would recommend it.
Comment from Hotel Management
May 16, 2017 by NM, Hotel Management
Bonjour, Thank you for taking the time to write this review. It is great to have you stay with us. We are happy to hear that you have enjoyed our facilities and service. We are very sorry if some members of our staff entered in your accommodation without kocking the door first. We would like to assure you that we addressed this issue with the staff concerned in order to announce their presence and to Knock the door before entering. We hope that we will have the pleasure of welcoming you again in the near future. Best regards The Management
4 out of 5
Recommended
for Families
by A verified traveler

Good hotel great location

Posted Apr 14, 2017
Pros: Location, room size for Paris.
Cons: Bathroom (toilet area) needs to be cleaned better.
Location: Great location but is loud at night
Very nice staff, great location. Nice rooms but bathroom could be cleaner. Gets loud at night with bar right below.
Comment from Hotel Management
Apr 20, 2017 by NM, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We regret that the bathroom was not cleaned as it should be. Following your feedback, we have reminded them to be more alert and careful. We look forward to welcoming you again. Best regards The Management
5 out of 5
by SARIFAH

This traveler left a rating score only Posted Mar 24, 2017 on Hotels
5 out of 5
by A verified traveler

Convenient and nice

Posted Mar 20, 2017 on Hotels
Great location and close to historical landmarks, museum and shopping area. Very cozy and reasonable prices. High Recommend!!
Comment from Hotel Management
Mar 27, 2017
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Best regards Tha Mnagement
4 out of 5
by A verified traveler

Good location, clean hotel, helpful staff

Posted Mar 17, 2017 on Hotels
The hotel and room is clean and tidy. The in room kitchen is good for me to prepare my breakfast before I go to work. The location is good and many restaurants are nearby. The lobby is comfortable and the drink is free!
Comment from Hotel Management
Mar 27, 2017
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Kind regards The Management
4 out of 5
by Shaw Ni

Convenient and comfortable hotel apartment

Posted Jan 3, 2017 on Hotels
Very good. I will stay there again if I go to Paris.
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.
4 out of 5
by Xun Huan

Posted Jan 2, 2017 on Hotels
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
We are glad that you had an enjoyable stay. Thank you for sharing your experience and we look forward to welcoming you again.
5 out of 5
by A verified traveler

Convenient and great floor plans

Posted Dec 13, 2016 on Hotels
I travelled with a group of five women ranging in familiarity from 2 sisters to mild acquaintances. We booked a 1 bedroom apartment and a studio. The hotel put our rooms across the hall from each other. The studio was a pleasant surprise since it had 2 levels and 2 toilets. The one bedroom was also well laid out giving everyone plenty of space. There's a metro station right outside the hotel to connect you to everything. The Louvre and Opera are both in walking distance. For those who love to shop, Galleries Lafayette is also in walking distance. There was free coffee, tea and hot chocolate in the lobby, a toy mall next door, and a lot of places to eat. Theres a laundry room in the basement. Overall this hotel met and exceeded our needs. It was a great stay.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again