Dear Trevor,thank you for your feedback. We were pleased to welcome you in our hotel and we are sorry if we didn't respond to all your attempt.best regards,the reception

Dear Mark,Thank you for your feedback. We were pleased to welcome youBest regards,the reception

Dear Matesz,Thnank you for your feedback. We were pleased to welcome you in our hotel and to respond to your attempt about prestation and service.Best regards

Dear Mark,the driver says he waiting 23h30 in the airport and we are sorry if it was not the case. The renovation area are closed to the public. If you have to contourn materials, you were not in the good corridor and we are sorry that it disturb your stay but the corridor with materials are closed to public. The hallway are cleaned twice everyday before and after the cleaning of the rooms. the carpet will be change in the end of renovation but the price of the room is low until we don't renovate it. A compensation is already made in the price of the rooms. We give you an other room about the problem of toilets. We don't offer breakfast for this reason. It as to be a problem that can't be solved. About renovation, you already have a compensation on the price of the rooms. As you can see we are really lower than other hotel until renovation isn't finished. It's normal that we don't offer breakfast. Best regardsthe reception

Dear Beth,Thank you for your feedback. We are sorry if we didn't answer positively to your attempt.Best regardsthe reception

DearThank you for your feedback. We were pleased to welcome you in our hotel.Best regards,the reception

Dear Ken,Thank you for your feedback. We will see what happened with the buffet breakfast to not have this problem again.best regards,the reception

Dear Katrina,the driver take more than 10 minutes to go from airport to hotel because there was a lot of people in the road and with the snow they drive slow. the driver turned every 30 minutes but there was more people arrived than the place in the shuttle during this turn. When the driver removed the keys, it was because some one hold his jacket by his collar. You make a feedback instead of your parents which where in the hotel. You were not here to judge the situation but it was not "no one agreed" but violent during this turn. I think if guest take you by collar, you will want to calm down the situation too before driving. Over rooms were available in the hotel. if the warm didn't work, we will give an other room but the heather worked and we give extra blancket for waiting the room to be at temperature because it takes a little time. We are sorry if the extra blanket was not sufficient during the heather was warming.And don't make a feedback if it was your parent in the hotel and not you.the room they used, 118, was very hot this morning when the maid enter in the room.Best regards,The reception

Dear Guest,thank you for your feedback. We are sorry if you were in the airport during the shuttle break. Our driver was eating and it make a break of one hour instead of 30 minutes.Best regards

Cher Amine,Nous vous remercions pour votre retour. Nous sommes heureux d'avoir pu vous accueillir dans notre hôtel et avoir répondu à vos attentes durant votre séjour.Bien cordialement

Dear Yoshiyuki,Thank you for your feedback. We were pleased to welcome you in our hotel and answer positively to your attempt.Best regards,the reception

Dear CarlosThank you for your feedback. We were pleased to welcome you in our hotel.Best regards,the reception

Dear Farid,We are sorry if you were in the airport during the break of the shuttle. About the morning shuttle, the driver were in the way but there was an accident in the road and he was blocked. He arrive one hour after unfortunately. We are really sorry that you couldn't use our free service. for information, the price is not included in the room price because it's a free service.Best regards,the reception

Dear Deanna,We are sorry about the bathroom. it is a new one. It was change 2 weeks before your arrival and we checked and there was no problem on it. You have to turn it to change the configuration of the spray. About carpet, we are sorry. We are under renovation and we are actually change it.Best regards

Dear Idriss,We are sorry about the dust. We make cleaning every day before and after construction and we are sorry if the dust came back and have a consequence on your stay.Best regards,the reception

Dear Stephenthank you for your constructive feedback. We are sorry if we were not as you attemped.Best regards

Dear Alison,thank you for your feedback. We were pleased to welcome you in our hotel. We hope we will see you if you come back to Paris in the futur.best regards,the reception

Dear Mark,Thank you for your feedback. We are actually under renovation and we hope the futur rooms will be pleasant for our guest. About shuttle, there in only one break the evening at 7:00 PM for the break dinner but it s every 30 minutes during the rest of the evening. We are sorry if you were here during the break. about the restaurant, it is mentionne closed because of renovation on the website. For information the vending machine are prepared by french traitor with french agriculture product. We hope we answer to all question and we hope we will see you when the room will be renovated.Best regards,the reception

Dear Salam,I'm the manager who spoke to you. We were sorry if you wait one hour because of the break of the meal of the driver. We are sorry if in french rules the break is mandatory. The hours is show everywhere and we can't do anything about this time. We never promised to make something to you because it's the schedule time of the shuttle and it is mentionned.We were not in the shuttle with you so we never saw the altercation between you and the driver during the transport. We make a sanction for the driver because of the talk he had with the receptionnist about you. It is not available to talk like this in our profession and we know about it even if there is a reason. But all the service was available. It is normal that you ask an excuse from the driver about is term but no compensation from the hotel. Best regards,Roxana etienne-cholley, reservation agent

Dear Maria,Thank you for your feedback. We were pleased to welcome you in our hotel. We are sorry if our service was not totally convenient to you.Best regards

Dear Maria,Thank you for your feedback. We were pleased to welcome you in our hotel and answer positively to your attempt.best regards

Dear Ryan,We are sorry about the shuttle, our driver as only one break at 7 o clock in the evening. We will see with him why two turn wasn't done instead of only one. and when did he take the break because normally the restaurant still open until 11 o clock in the evening. You still have food machine in the hotel prepared by chief at any time to eat.Best regards,The reception

Dear Jo Anne,thank you for your feedback. We are sorry if we were not at your convenience.Best regards

Dear Bavi,Thank you for your feedback. We are sorry if we didn't answer positively to all your attempt.best regards,the reception

Dear Prince,thank you for your feedback. We are sorry if we were not at your convenience.Best regards,the reception

Dear Mrs Villanueva,Thank you for your feedback. We are sorry if the breakfast and the shuttle service was not at your convenience.Best regards,The reception

Dear Charlotte,We can't stop anywhere in the airport. We have to pay contravention to the airport if we don't respect our stop and we can loose the access to the airport if we don't respect it. It is not that we doesn't care but we have only one stop accessible, and we must respect this stop.We are sorry about the smell and we will see with the equip what deodorant they use for cleaning.Best regards,

Dear Toni,Thank you for your feedback. We are sorry about the service and we will check with the cleaning society who's doing the cleaning in the room. We will also see with our colleague in reception why the stains was not clean in the night and we are sorry about it. Really sorry about the room.Best regards,the reception

Dear Pam,thank you for your feedback. We are sorry if the service was not completely at your convenience.Best regardsthe reception

Cher david,Nous vous remercions pour votre retour et sommes désolés de ne pas avoir répondu à vos attentes.Bien cordialement,La réception

Dear Vienna,Thank you for your feedback. We were pleased to welcome you in our hotel.Best regards,the reception

Dear Eugenia, the hotel is under renovation and aircon are in the project also. We hope in future there will be no noise for our guest.Best regards,the reception

Dear Guest,We are sorry about the card. It was not broken but not the good number registered. We are really sorry about the mistake from the colleague.About the refund, you already make a feedback here. After read this, it is normal that we will do not a refund. your mail was at 3 am in the morning of 10 october and comptability service was not open. You make this review without any answer from comptability service less than 48H. For Uber, we don't know the price they will do, in majority it is 10 euros but it is depending of night package from uber. We remind you that Uber driver are all independant and make the price they choose. Taxi price still higher.Best regards

Dear Antonia,Thank you for your feedback. We were pleased to welcome you in our hotel.Best regards

Dear Dr Christopher,Thank you for your feed back. We were pleased to welcome you in our hotel.Best regards,the reception

Dear Jill,Thank you for your feedback. We informed the technician about the mold and traited it. We are sorry about it. We were please to welcome you in our hotel.Best regards

Dear Antoine,Thank you for your feedback. We are actually under renovation and we are sorry if the room was not as you attempted. We informed the cleaning staff about the problem.Best regards,the reception

Dear Beryl,We are actually under renovation and we are sorry if the service was not good. About shuttle, we don't know what happened in the afternoon because the driver was here. We will see with him why you didn't see him.Best regards,reception

Bonjour ChiaNous vous remercions pour votre retour et sommes désolés de n'avoir pu répondu à vos attentes.Bien cordialement,La réception

Dear Lawrence,We are sorry about the driver who was late the date you came. Best regards

dear Kantu,We are sorry for the service and we will see what happened. About the leak, what was not planned, you came a sunday and the reparation could be made only the monday, we are sorryBest regards

Dear JoelThank you for your feedback. We were pleased to welcome you in our hotel.Best regards

Cher David,Nous vous remercions pour votre retour et sommes désolés de n'avoir pu répondre à vos attentes durant votre séjour.Bien cordialement

Dear Tarek,We are sorry about the check-in, it was a new receptionnist and it was is the first week.About shuttle, the schedule is on every website and it finish at the same time as other hotel. We can't do anything about it. If your flight don't correspond to our shuttle schedule, you can't complaint about it.Best regards,The reception

Dear Cassie,We are sorry about the check-in, the receptionnist was in test, he was a new one and it is why everything get wrong. We are really sorry about it and the bad experience resulted. Best regards

Cher anne,Nous vous remercions pour votre retour et nous sommes heureux d'avoir pu vous accueillir dans notre établissement.Bien cordialement,