This hotel has two distinct and contrasting personalities. One is positive and the other not so much. On a longer stay the "not so much" leaves the lasting impression.
Let's start with the good...
The lobby and restaurant are modern and very nicely decorated. This gives the hotel a very good first impression. The front desk staff are friendly and accommodating. They speak good English and were helpful with information about the area.
The hallways smell dusty and of chemical deodorizer likely an attempt to mask the dusty smell. The carpet seems clean and in good repair.
We booked a family room for 4 people. On the website pictures showed a rather large room with two twin beds in an area separate from the queen bed. In reality we received a moderate sized room with two queen beds. Although this was adequate it was a disappointment from what we expected.
Our room was on floor 1 (second floor by North American standard). There was a nice enclosed Courtyard accessible from the patio door in our room. This was a life saver as the room was 24.5C when we arrived and soon reached 26C. This was unbearably hot and made sleeping difficult. When we called the front desk they told us the cooling system had been turned off for the season. We were forced to sleep with the outside door open for part of the night which did not seem safe.
We found there was a shortage of power outlets for charging our electronic devices. There were 3 outlets we could find: one in the desk, one in the nigh
Comment from Hotel Management
Nov 2, 2016 by T.Petit, Hotel Management
I acknowledge receipt of your comments on your stay at the Courtyard Paris Boulogne. Please be assured that the observations of our guests are a paramount concern to us and definitely help us improve the service we provide.
I sincerely regret that we were not able to provide the service you were expecting and we do apologise for the unpleasant situation during your stay.
I was naturally concerned to learn of your comments regarding the breakfast service, I have personally inform our Food and Beverage Director of the shortcomings you have been through, as we are eager to attend to our guest’s needs in most appropriate way.
In the meantime, I thank you for your understanding and I remain,
T.Petit - General Manager