Breakfast and dinner served, international cuisine

Reviews of Disney Hotel Santa Fe

2 out of 5
Disney Hotel Santa Fe
Disneyland Resort Paris, Marne-la-Valle, Coupvray, Seine-et-Marne

Reviews

8.4

Very Good

Rating 10 - Excellent. 427 out of 1001 reviews" "
Rating 8 - Good. 375 out of 1001 reviews" "
Rating 6 - Okay. 109 out of 1001 reviews" "
Rating 4 - Poor. 56 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Sonia

Traveled with family
Liked: Amenities
Rooms were freezing cold.
Stayed 2 nights in Feb 2024

8/10 Good

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Feb 2024

6/10 Okay

Bernadette

Liked: Cleanliness, staff & service
Bit dated and in need of some mainrainance. Found it to be clean and staff great.
Stayed 1 night in Feb 2024

10/10 Excellent

Derek

Traveled with partner
Liked: Amenities
Great hotel.
Stayed 1 night in Feb 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly reception staff and great theming
Stayed 1 night in Feb 2024

8/10 Good

Yen yen

Liked: Cleanliness, staff & service
Too far from Disneyland.
Stayed 3 nights in Dec 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Donald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The stairs to the first floor in block 51/52 were unsafe. The treads on a number of steps were either missing or hanging down and forming a trip hazard. the whole building is very tired. There was no ordinary tea available from the vending machines , only peppermint.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not US Disney Standards
We got lost twice finding our room. Wish someone would have shown us to the room. We are used to US Disney standards and it was not the same. We did enjoy our stay though.
Stayed 3 nights in Dec 2023

10/10 Excellent

sonali

Traveled with family and small children
Liked: Amenities
Had a good time
Stayed 3 nights in Dec 2023

8/10 Good

AMI

Traveled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Jade

Traveled with partner
Liked: Cleanliness, staff & service
Very convenient for disney parks and for the cheapest hotel on property it is great for having somewhere to sleep at night with shuttle access/perk of extra magic hour. However, hotel is starting to look a little worn and dated. Chipped paint and worn out decor and a shower incapable of keeping temperature going between freezing and scalding. There was a housekeeping trolley in our corridor for the entirety of our stay which I guess makes it easier for staff operationally, it didn't look great though and made getting along corridor difficult as often the doors were open or there were things like bags of laundry lying around it. Staff were incredibly helpful though and the service was outstanding from all staff we encountered on our stay. No fault there! Overall would still recommend, just be aware it's the lowest starred disney hotel for a reason, you'll still get exceptional customer service, it just feels like the building is due a refurb!
Stayed 2 nights in Nov 2023

8/10 Good

Rachel

Stayed 3 nights in Nov 2023

10/10 Excellent

Linda

Stayed 1 night in Nov 2023

10/10 Excellent

Liz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun Halloween Decorations. Excellent helpful check in staff member called Jaivy. Lovely room and convenient Starbucks and Hotel Shop. Love it!
Stayed 2 nights in Oct 2023

6/10 Okay

Lorena

2/10 Terrible

Jonathan

Traveled with family
Disliked: Property conditions & facilities
Tickets not included as promised. Overpriced. Basic.
Stayed 3 nights in Oct 2023

10/10 Excellent

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Great stay, fairy tale atmosphere, definitely much better than many 3* properties (considering this being a 2*. - clean & no bed bugs (!!!); - nicely decorated room & main building/sorounding; - TV with plenty of options; - free hot drinks & even soup; - friendly staff.
Stayed 1 night in Oct 2023

8/10 Good

ARIAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Strongly recommended.
Stayed 2 nights in Oct 2023

6/10 Okay

Jason

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t expect much
Very old beds. Thin mattresses. Room is showing signs of age. Complex is the worst of any Disney property I’ve been to. Only upside is it is close to disney parks.
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, need more dining options. Everything was buffet or chicken wraps
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Saw a rat twice near the bins on the walk into the park near the river
Stayed 1 night in Oct 2023

6/10 Okay

Aisha

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast was great! The room just needed a bit of maintenance work, broken drawer, bed that was very wobbly and broken. But otherwise a nice hotel with friendly staff!
Stayed 3 nights in Sep 2023

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Really really enjoyed our stay here, however we were staying with my sister who is in a wheelchair and has very limited mobility. We had booked and requested an accessibility room for her but we’re given a second floor room in the furthest away block from the hotel with no accessibility features and not even enough room to get her wheelchair in. After some back and forth with the reception staff we eventually were relocated to another room the next day for the remainder of our stay. The disabled room we were moved into was lovely, adjoining doors to another room which was open meaning my sister had an amazing space to move freely around with all the required accessibility features we needed to make her stay more enjoyable. Only advice would be is to double check with the hotel which room it is your getting, especially if a specific room type is required. The staff were exceptional here and reall made my sister feel special for her Birthday weekend!
Stayed 3 nights in Aug 2023

10/10 Excellent

Adam

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
2nd time staying here perfect for a 3 year old that loves cars with easy access to Disneyland
Stayed 4 nights in Jul 2023

2/10 Terrible

Amy

Traveled with family
I have stayed at many Disney resorts in the US and I wanted this to be a treat to myself in France, but was extremely disappointed. The room had no air conditioning, vending machine completely empty (no water in a hot room)! They provided me with a fan, but it was very loud and did not help. No pool to cool down. It was not a cheap stay. True I am comparing to US, but for what I paid I thought I was going to have a positive experience instead I was miserable!
Stayed 1 night in Jul 2023

10/10 Excellent

Margaret, washington

Traveled with family
Liked: Staff & service
Great little hotel, loved the cars theme. Different characters for motel blocks. Looked like radiators springs. Floors in the hall ways could have been cleaner but the mess could have happened after they were cleaned. Phones in the hallways didn’t work either. Nothing in any of the vending machines, paid €4 for a coffee and nothing came out, went to reception and they said they were switching coffee brands? Why they didn’t put an out of order sign on it I don’t know? Rooms were nice, there was a cozy cone lamp, cars on the walls with a smashing photo of mater a sleep. Floors needed a hoover but they weren’t too bad, bathroom was clean with cars toiletries and paper cups. There was a ceiling fan which actually cooled the room down, very unexpected. A few Disney Chanel’s on the tv but they were all in French. There’s a bar and a restaurant but we didn’t eat at either as they were both closed on return from the parks. Shuttle bus to Disney takes about 6 minutes or you can walk in about 20 minutes. Plenty of parking space outside reception and also down by the motel.
Stayed 1 night in Jun 2023

10/10 Excellent

Lisa, PORTLAND

Stayed 2 nights in May 2023

10/10 Excellent

Dara Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Logan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Santa Fe hotel stay
Clean, comfortable rooms, just a bit warm. Ceiling fan helps a bit, but a stronger desk mounted fan would've helped. Block 15, while quite far from the reception, restaurant, etc is ideally placed for access to the river path to the village. So unless you plan to use the main facilities and bus shuttle, better off in blocks further away, ours was Luigi. If you are fairly mobile, i personally think you can walk to the parks quicker than waiting for a bus. Service was extremely quick with a couple of requests, such as a kettle. One criticism would be that none of the cold drinks dispensers which took cards seemed to be working, plus very few of the ice machines on our second night. But overall, happy to stay there again- I'll just make sure ive a lot of change for the machines!
Stayed 2 nights in Jun 2023

6/10 Okay

Shannon

Liked: Cleanliness, staff & service
The beds were horrible. Rooms need a little TLC, but they were very clean and all hotel personnel were very friendly.
Stayed 3 nights in Jun 2023

6/10 Okay

Teresa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The main pro is it is one of the least expensive Disney hotels to get early entry and get ahead of the crowds. Bad thing is that there are no elevators. That makes it harder if you have heavy luggage.
Stayed 1 night in Jun 2023

8/10 Good

Neil

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 3 nights in May 2023

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Jessica

Stayed 2 nights in May 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and welcoming. The room was comfortable and the area was quiet. It was inconvenient having the area near the hotel blocked off, making it harder to get to and the hotel reception could be more clearly signposted for those who are walking from the river/Cheyenne side. It was also surprising that there were no USB/UK sockets in the rooms considering the Cheyenne rooms do offer these but the staff at the info desk gave me an adapter with a 20 Euro deposit. I initially looked in the Trading Post shop, which apparently had the 'essentials' but it didn't look that way to me, mostly just more Disney merchandise. Overall, a nice stay.
Stayed 1 night in May 2023

10/10 Excellent

Asuka

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. Easy to go to Disney land Paris. We saw the Disney characters at the hotel. Good for family.
Stayed 3 nights in May 2023

10/10 Excellent

Thomas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baggage claim And reservation staff was fantastic and easy and love the half board option included with tickets
Stayed 2 nights in May 2023

10/10 Excellent

Christopher

Stayed 3 nights in Apr 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Great stay and highly recommend
Stayed 3 nights in Jan 2023

8/10 Good

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base
The hotel is absolutely fine as a base. As we spent most of the time in the park it isn't worth paying a fortune for hotel. It was clean and they staff were very friendly
Stayed 3 nights in Apr 2023

2/10 Terrible

Francesco

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really dirty and dusty, the housekeeping was not done everyday. Towels where changed only once. Massive property with only 3 coffee machine and the nearest to us was very far. Long queue to leave your luggage.
Stayed 3 nights in Apr 2023

8/10 Good

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Apr 2023

10/10 Excellent

Jeff

Liked: Staff & service, amenities, property conditions & facilities
Alles ok
Stayed 1 night in Apr 2023

8/10 Good

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the room was clean and good.
Stayed 1 night in Mar 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023