Beautiful views and location, but...
Posted Sep 29, 2016 on Hotels
Overall the hotel is in a great location. There's a train stop right across the street and a bike station too so you don't have to take a taxi or uber. I took my girlfriend to celebrate her birthday and her first time in Paris. We booked a suite with a balcony with an Eiffel Tower view. The room was great, but unfortunately we had issues with getting the lights to work in the room. The room is very dark and very hard to see without the lights on especially in the evening. For example, I tried to record a video on my iPhone of the room, but it's way too dark. The front desk personnel during evening checkin are very unhelpful. Clearly, it's just a job for them, and they're not too interested in making your stay memorable. The daytime crew are much more engaging and helpful, just so you know. The wifi is horrible. We were in room 505 and though we were told each room has its own private connection, the wifi is extremely slow. Not sure I would stay there again, but the biggest appeal is the location and the beautiful view of the Eiffel Tower if you book that specific room.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
We are really sorry that you wasn't completely satisfied about your stay in our hotel. Thank you very much for the comment. We will do our best to settle all the technical matters. This comment help us to be better and better.
Even if your stay was not a pure success we hope to see you again in our hotel.
Kinds regards and again sorry for the inconvenience.