Ratings based on 417 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rotterdam

Een leuk Hotel.

Posted Jan 8, 2016
Cons: Vooral informatie op website over het parkeren. En speciale regeling treffen wat het parkeren betreft voor de gasten van de hotel.
Mooie hotel, comfortabel, ligt vlakbij een metrostation bij een kleine moderne winkelcentrum, enig nadeel dat toegang vanuit de hotel naar centrum was geblokkeerd/gesloten, misschien wegens veiligheidredenen, hierdoor moesten we een stukje buiten lopen om winkelcentrum en metrostation te kunnen bereiken. Personeel zijn in principe Ok maar wegens drukte en weinig personeel was altijd druk op de balie. Ontbijt is ok, goed voor een 4 sterren hotel, maar niet echt bijzonder voor Hilton Hotel waar je even meer kan verwachten. Misschien een grote nadeel is dat als je met je auto komt, dan moet je het parkeren voor je auto apart betalen, geen speciale regeling voor hotelgasten. Het parkeren, dus beneden de hotel in het parkeerplek van de winkelcentrum, kost 26 euro per dag, wat tamelijk veel geld is. Trouwens staat op website van de hotel niets hierover, dus geen informatie over het parkeren en hoeveel het kost. Onze kamer lag op de winkelcentrum, eerste dag is het leuk om dit te ervaren, om naar winkelcentrum te kijken, de dagen daarna voelde het benauwd, omdat geen raam naar buiten kijkt. Alles op elkaar is goed en boven gemiddeld qua alles, zeker qua kwaliteit/prijs verhouding en ligging (met metro RER binnen 10 a 15 minuiten ben je in centrum van de stad). Maar je zou iets meer van Hilton verwachten. We reisden als gezin voor een lange weekeind, en zouden teruggaan in toekomst als we niets beter vinden voor de prijs.
2 out of 5
by A verified traveler

정말 복잡한 곳

Posted Dec 29, 2015
Pros: 없음
Cons: 호텔 직원의 친절 교육
Location: 쇼핑몰 안에 있어서... 저녁 7시가 넘으니 밥먹을 곳 찾기도 쉽지 않습니다. 게다가 테러 직후라 쇼핑몰에 들고 날때마다 가방검사 받느라... 시간도 많이 걸리고... 위치는 정말 최악입니다.
지하철역과 가깝다고 해서 예약했는데, 쇼핑몰 안에 위치해 있어서 입구 찾기가 쉽지 않았습니다. 직원도 굉장히 무뚝뚝하고요. 저희가 차를 가지고 있어서 짐 옮기기가 쉽지 않았는데, 프론트 직원이 벨보이더러 도와주라고 주차장까지 같이 가라고 하더군요. 가는 동안 자기 아는 사람 만나면 인사하고, 수다떨고... 되려 저희가 벨보이를 기다려 주차장까지 갔습니다. 어찌어찌 차를 호텔쪽으로 이동하고 짐을 옮기는데... 짐에 손도 안데더군요. 남편은 또다시 차를 이동하러 가야했기에... 이제 초등학교 1학년된 저희 딸아이까지 밀고 들고... 땀을 뻘뻘 흘리며 짐을 나르는데, 멀뚱히 쳐다보는 벨보이... 정말 최악이었습니다.
Comment from Hotel Management
Jan 14, 2016 by Alejandro, Hotel Management
Dear guest, First, I would like to thank you for having chosen our hotel for your visit to Paris. I understand to my regret that you did not enjoy your stay with us for which I sincerely apologise. I have well taken into account all of your comments and would like to assure you that they will help us to improve our quality of service. I hope that despite your disappointment on this occasion, you will give us the opportunity to welcome you back in the future. Sincerely yours, Alejandro Casamor Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel accueillant

Posted Nov 24, 2015
Tres bel hotel, personnel tres accueillant a la reception mais pas au petit dejeuner. L hotel est vraiment bien situe et chambre spacieuse. Rien a dire.
Comment from Hotel Management
Dec 2, 2015 by Alejandro, Hotel Management
Cher Client, Je vous remercie de votre post. J'ai bien noté votre remarque quant à la qualité de l'accueil au petit-déjeuner et tiens à vous présenter mes plus sincères excuses pour cette expérience malheureuse. Soyez assuré que notre responsable restauration en a déjà pris pris bonne note afin d'améliorer ce point. Je vous prie de recevoir, Cher Client, mes sincères salutations. Alejandro Casamor Directeur
4 out of 5
by Stephan

Prima

Posted Nov 13, 2015 on Hotels
Prima hotel, alleen plafond in badkamer kan wel onderhoud gebruiken. ( veel scheuren in stucwerk)
Comment from Hotel Management
Feb 6, 2016 by Magalie, Hotel Management
Dear Stephan, Thank you very much for your comments. They greatly help us to improve our quality and service. I have noted your feedback regarding your bathroom ceiling and would like to inform you that our Chief Engineer is currently working on renovating those that are damaged. Stephan, all of the team look forward to welcoming you back here in the future. Sincerely yours, Alejandro Casamor Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Dejligt hotel med god beliggenhed

Posted Oct 31, 2015
Total amatøragtigt at man i 2015 skal betale ekstra for wifi på værelset. Dette betyder reelt at Hilton blive andenprioritet når jeg skal booke hotel fremover.
Comment from Hotel Management
Nov 2, 2015 by Alejandro, Hotel Management
Dear guest, I would like to thank you for providing us with your feedback following your stay. I understand that you overall enjoyed your visit. However I have also noted your remark on the internet fees. I would like to inform you that complimentary internet is offered to all of our Hilton Honors guests. Should you also wish to be entitled to this service, kindly note that you can enroll in any of our hotels of your choice. Sincerely yours, Alejandro Casamor Hotel Manager
3 out of 5
Recommended
for Business Travelers
by Tony from Broxbourne

OK but very layed back service

Posted Oct 9, 2015 on Hotels
I stayed during a regular business trip. The restaurant service was very slow and the food was overpriced and very average. Had to pay extra for wifi
Comment from Hotel Management
Dec 19, 2015 by Magalie, Hotel Management
Dear Tony, I would like to thank you for your comments following your recent stay with us. I understand unfortunately that you were not fully satisfied with our service and more particulatrly with our restaurant service, for which I sincerely apologise. Rest assured that your feedback is well taken into account and that it will be shared with our Food and Beverage Manager. I hope that despite this, you will give us the opportunity to welcome you again in our hotel. Sincerely yours, Alejandro Casamor Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

a pit noisy

Posted Oct 8, 2015
there is a construction in the same building of the hotel the available entrance is very close to the metro station in the day but at night it closes so you need to turen around fare a way the air conditioon was not working good and every time we asked they said we will send an engineer next day but nothing done
4 out of 5
Recommended
for Families
by Steffen from Copenhagen

View from elevator into room

Posted Sep 28, 2015 on Hotels
Family of four. Our room had windows facing into the interior of shopping/conference-center making the room fairly dark. Also, people taking the elevator could look into the room. Otherwise a fine hotel with easy access to both Metro and RER.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 26, 2015
Amazing room Perfect location near the metro and the shopping center
5 out of 5
Recommended
for Everyone
by A verified traveler

En buena zona de París

Posted Sep 16, 2015
El único detalle que no tienen servicio al cuarto después de las 11 de la noche
Comment from Hotel Management
Sep 22, 2015 by Alejandro, Hotel Management
Dear Guest, Thank you for your comments following your stay with us. I am pleased to read that you overalll enjoyed your visit and that our team and service met your expectations. I look forward to welcoming you back soon. Alejandro Casamor Hotel Manager