Ratings based on 1,227 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Great location! Beautiful hotel

Posted May 12, 2017
Conveniently located to shops, cafes and public transportation. Hotel lobbies is beautiful. Staff is very friendly
2 out of 5
by A verified traveler

Branded hotel that only looks good on the outside

Posted May 12, 2017
When I booked this hotel, with its brand I expect a Hilton type of service and quality. To my disappointment it was not. Yes the room, the place was new and nicely decorated. But the staff (especially the concierge) was rude, with typical French attitude, who was not helpful when asked them questions in English.The room was freezing cold for 3 nights stay, the heater was not working even though we asked for it to be fixed. Wifi kept dropping off and inconsistent. They don't provide slipper in the room. When asked they said only executive room is provided with slipper. Even ibiz hotel provides simple slipper in the room. I got bed bugs bite Breakfast was bad. The poached egg was as hard rubber, not edible. We had a few items to be delivered to hotel and when we asked concierge if it's delivered the response was: "checked your room first" My mom luggage didn't arrive at airport when we arrived so it needed to be delivered to the hotel. I had explained to the reception to expect a luggage with name that is not registered the same as the registered hotel reservation but they didn't note this down. Apparently luggage has arrived and we asked concierge, they gave me a bunch of talks which technically say the luggage is not there. When I went up the room, the called and asked was your missing luggage only 1 item? I was shocked, I already told them from beginning it's 1 piece and never did I mention any other number. So apparently the luggage has already arrived. Horrible service
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Love the fact that they spoke English

Posted Apr 18, 2017
They were very accommodating and helpful. They helped translate for taxi drivers and Uber drivers.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oakville, Ontario Canada

Great Hotel, Ideal Location

Posted Mar 30, 2017
Pros: The location and the decor
Cons: Add more front Desk Staff...had to wait 25 minutes to check out....so I left my key card on the desk....
Location: Great....first time in Paris and was able to get around very easy.
Great Hotel, and the staff is exceptional, wonderful breakfast as well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2017
Excellent staff who really went out of their way to be helpful. They all spoke very good English too
5 out of 5
Recommended
for Everyone
by A verified traveler

Hilton Paris Opera Review

Posted Feb 28, 2017
Pros: Everything.
Location: Good location to Metro station and shops and restaurants.
Stayed for three nights with my girlfriend. I loved the hotel. It met all my expectations and more.
Comment from Hotel Management
Mar 3, 2017 by Lauriane - Guest Relations Departement , Hotel Management
Thank you so much for sharing your impressions!! We are glad to read you enjoyed your stay and central location of the hotel. Rest assured this will be shared with our team!! Looking forward to welcoming you soon! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from ny

Wonderful hotel central to all

Posted Feb 25, 2017
It was a wonderful experience, highly recommend! Train station is right next to the hotel, near shopping, near sights, very central to all. Lots of bistros in the area.
Comment from Hotel Management
Feb 25, 2017 by Lauriane - Guest Relations Departement , Hotel Management
Dear jenny, Thank you for this wonderful comment! We are glad to see you enjoyed your stay and the central location of the hotel! We hope we will have the pleasure of seeing you back soon! Best regards,
5 out of 5
by A verified traveler

Awesome

Posted Feb 22, 2017 on Hotels
Over all a fantastic hotel, friendly staff specially manager who is always hands on.
Comment from Hotel Management
Mar 22, 2017 by Rocio, Hotel Management
Thank you very much for sharing your impressions further to your stay at the Hilton Paris Opera. Rest assured it will be shared with our team and our manager who will be pleased to read it. We hope we will have the pleasure of welcoming you back soon. With best regards, Lauriane - Guest Relations Department
4 out of 5
Recommended
for Everyone
by A verified traveler from philippines

A hotel which is close to everything

Posted Feb 10, 2017
The staff was very very accomodating and friendly.. the service was fast and efficient. We booked a deluxe room.. room was nice and big for the usual european standards. No tub but the bathroom was just right with heated floors.. braakfast is the usual european breakfast (nothing special about it) but the servers were very attentive to our needs, check out was also efficient. Wifi good enough but with fluctuations, room was cleaned every day though they only gave us 2 bottles of water on the first day, none thereafter. Overall it was a pleasant stay and planning to come back in octobet with the rest of my family
Comment from Hotel Management
Feb 13, 2017 by Jaklin, Hotel Management
Dear Doctor on, We thank you for these kind words with regards of our team members, it will be a great pleasure welcoming you and your family back to the Hilton Paris Opera. Jaklin Crosby Duty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Feb 6, 2017
We had a great stay only spoiled just a tad by filming that was happening on our floor which caused us some problems from time to time. However the rest of the hotel was amazing, great food, very clean etc.
Comment from Hotel Management
Mar 18, 2017 by Jaklin, Hotel Management
Dear Guest, Thank you for your review. Glad to hear that you had such a great stay with us and really hope to welcome you back very soon! Jaklin Crosby Duty Manager