Ratings based on 1,061 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Trois-Rivières QC

Holiday Inn Express Canal de la Vilette Paris

Posted Jan 30, 2016
Pros: Que de bons commentaires à formuler de cet hôtel.
Cons: Aucune(s) amélioration(s) particulière(s) y apporter à cet hôtel.
Location: L'emplacement est idéal car à proximité de 2 stations de métro et d'une quantité importante de divers services à quelques pas de l'hôtel.
Rien à redire de cet établissement car tous y étaient parfait.
Comment from Hotel Management
Feb 3, 2016 by PhFERRAND, Hotel Management
Cher Daniel, Nous souhaitons vous remercier d’avoir pris le temps de partager votre récente expérience dans notre établissement. Nous sommes enchantés d’apprendre que votre séjour a été agréable. Soyez certain que vos commentaires seront transmis à l’ensemble de nos collaborateurs. Espérant avoir le plaisir de vous accueillir à nouveau pour un nouveau séjour! Bien cordialement, Philippe FERRAND Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from mexico

Buen hotel, muy cómodo cerca del metro

Posted Jan 6, 2016
Es la segunda visita a ese hotel, en general bueno, pero lo han dejado caer un poco mi habitación olía a humedad y tenía una gran mancha en la alfombra la calidad del desayuno también bajo, sin embargo esta bien para los precios en París
5 out of 5
Recommended
for Everyone
by A verified traveler

항구 앞 분위기 있는 호텔

Posted Jan 1, 2016
항구앞에 자리잡아 뷰가 좋고 생각보다 지하철도 가까워서 교통편도 좋아요~~^^ 직원들도 친절합니다
Comment from Hotel Management
Jan 4, 2016 by PhFERRAND, Hotel Management
Dear guest, We are very proud to read such a nice and positive review, thank you. We hope to see you again soon in Paris. Best regards, and Happy new year 2016 ! Philippe FERRAND Guest Relations Manager
3 out of 5
Recommended
for Families
by A verified traveler

Preis / Leistung soweit ok.

Posted Dec 19, 2015
Pros: Gleicher Zimmerpreis bei Belegung eines Doppelzimmers mit 3 Personen. (3. Person unter 18) Moderate Parkhausgebühren. Freundliche Hilfestellung bei Ab
Cons: Kostenlosen W-Lan Zugang verbessern. Info / Anleitung auf den Zimmern auslegen. 3. Handtuch bei Belegung mit 3 Personen. Längere Frühstückszeiten.
Location: Canal de la Vilette. Sehr nettes Viertel. Zentral - gute Anbindung.
Bedauerlicherweise wird das Zimmer nicht gesäubert, wenn man beim 1. Versuch der Putzkombo noch im Zimmer ist, somit wird dann auch Toilettenpapier / Teebeutel etc. nicht aufgefüllt. Sehr unangenehm, am Sonntag Morgen in einem Pariser Hotel kein Toilettenpapier zu haben. Anfrage bei der Putzfrau vor der Tür: "Ich habe keins, ich mache nur sauber." Nach Hinweis auf schlechten Service rastet Sie aus. Das geht gar nicht! Auch könnte der Service beinhalten, eine dritte Tasse / Teebeutel / Handtuch zu bekommen, bei Belegung mit 3 Personen. (Alter der Personen bekannt.) Aber in Anbetracht des Zimmerpreises nicht zu erwarten?! Allerdings hat die Rezeption durch freundliche Hilfeleistung bei Autopanne, kostenloser Anruf zur Versicherung und einen Kaffee auf's Haus wieder gepunktet.
Comment from Hotel Management
Dec 22, 2015 by PhFERRAND, Hotel Management
Dear Traveler, Thank you for your review. Receiving a feedback is always important for our team, even if it is not as such positive as we would like to. We have read about the inconveniences you faced during your stay. You told us at the check-out for our housekeeping staff and we sincerely apologize for this again! Usually we have a high level of guests’ satisfaction about this. This kind of experience you had is not up to our normal standards. We have already spoken to the housekeeping manager, kindly be assured that he will treat this matter seriously. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience ; and we hope you succeeded to get back home safely with your car. Kind regards, Philippe FERRAND Guest Relations Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Seattle

Nice functional hotel.

Posted Dec 19, 2015
The hotel is in a location that was advantageous for me but not a location one would particularly choose. It's about half an hour taxi ride in traffic to get to the center of town. The staff was fantastic and welcoming. The breakfast was good. WiFi was good but not really free. 10 euros to have steady WiFi around the clock. Another free option for a shaky 2 hour connection. The room was functional with a patio overlooking the canal but a view restricted by a vast latticework. Coffee in the room. Quiet. Nice bed and great shower. A short walk to shops.
Comment from Hotel Management
Dec 26, 2015 by PhFERRAND, Hotel Management
Dear Don, Thank you! Our whole team is always looking to help our guests make the most out of their stay with us and it is very rewarding to read such positive and happy reviews. We look forward to accommodating you again very soon Best regards, Philippe FERRAND Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel calme. Le petit déjeuner était excellent.

Posted Dec 16, 2015
Très bonne expérience. La chambre était spacieuse. Seul inconvénient le wc un peu haut placé. Nous étions dans une chambre pour handicapé. Les chambres était bien insonorisées,
Comment from Hotel Management
Dec 22, 2015 by PhFERRAND, Hotel Management
Chers clients, Merci beaucoup d'avoir pris le temps de donner votre avis sur notre hôtel. J’ai le plaisir de constater que vous avez apprécié votre séjour chez nous, et je ne manquerai de partager cela avec nos équipes. Nous espérons vous accueillir à nouveau très bientôt, et vous souhaitons d'excellents voyages à venir. Bien cordialement, Philippe FERRAND Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from monza

grazioso albergo a due passi dalla metropolitana

Posted Nov 22, 2015
Pros: La comodità, la cordialità del personale
Grazioso albergo con camera comoda per tre persone, pulita e silenziosa, colazione internazionale con variazioni a richiesta. Comodo con le fermate della metropolitana e dei pullman, negozi di vario genere, market e posti dove cenare. Alla sera è possibile passeggiare lungo il canale tranquillamente.
Comment from Hotel Management
Nov 30, 2015 by PhFerrand, Hotel Management
Cari Corrado, La ringraziamo vivamente per l’ottimo commento e la soddisfazione accordata al nostro Hotel. In attesa di rivederla ancora le porgiamo i nostri più cordiali saluti. Guest Relations Service
5 out of 5
Recommended
for Everyone
by A verified traveler from livorno

Ottima posizione

Posted Nov 17, 2015
Pros: Tutto
Cons: Niente
Location: Metro a 200 metri, il canale della villette è molto carino e i locali nella zona molto caratteristici
A due passi dalla metro, molti supermercati e molti locali per pranzo e cena con ampia scelta di tipologia e prezzo. hotel molto pulito ed accogliente colazione intercontinentale ottima e abbondante, personale qualificato e disponibilissimo , lo consiglio vivamente a tutti. Se dovessi tornare a parigi sarebbe la mia prima scelta.
Comment from Hotel Management
Nov 20, 2015 by GRS, Hotel Management
Caro Dario, Tutto il personale di Holiday Inn Express Paris-Canal de la Villette desidera ringraziarLa del Suo 5 Stelle! Siamo veramente felici e nello stesso tempo orgogliosi di aver meritato un apprezzamento cosi’ alto. Sappiamo quanto è importante per gli ospiti italiani di vivere una buona esperienza nei minimi dettagli e ci siamo riusciti a farvela vivere. Meglio di cosi non ce lo possiamo augurare. Sperando che voi continuate a godere questa estate ovunque siate vi mandiamo i migliori auguri da Parigi Guest Relations Service
2 out of 5
by A verified traveler

Not worth the money

Posted Nov 12, 2015
Pros: The hotel staff is multilingual and willing to give directions via the metro.
Cons: Wifi; travel-sized toiletries, a safe and closet in the rooms; currency conversion; phone in the rooms did not work
Location: The hotel is close to (walking distance) a metro station, so it was easy to get around the city. There are also restaurants and stores nearby.
We stayed at this hotel for two nights, which was two too long. The breakfast is not worth waking up early for...nothing looked appetizing or fresh at 7:15 am. In addition to the unappealing breakfast, the wifi was inconsistent, there were no travel-sized toiletries in the rooms, the front desk was not able to convert currency and there is no ATM machine on the premises. The closest ATM is about 2.5 blocks away. There was a weird odor in the hallways/elevators during our stay, no safe or closet in the room forcing travelers to walk around with their passports and important items on their person, the front desk/wakeup call did not work, and there were a lack of channels on the television. The front desk staff was pleasant initially, but seemed bothered/irritated if you had more than one question. This was my third time visiting Paris, and my first and definitely last time staying at the Holiday Inn Express. Please save yourself and your money and stay somewhere else.
Comment from Hotel Management
Nov 16, 2015 by PhFerrand, Hotel Management
Dear C, Thank you for leaving us a feedback. Kindly accept our apologies for the disagreement you encountered concerning the breakfast and the room experience. Please, be assured that our managers have already taken measures to avoid this situation in the future. We apologize one more time that your recent stay did not meet your expectations. Best regards, Philippe FERRAND Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from bemrgamo

Ottimo su tutto compreso accesso al metropolitana

Posted Nov 10, 2015
Pros: Trattamento e camera spaziosa
Cons: Nessuno
Location: Tutto buono tutto vicino
Belle in tutto non é mancato nulla Consiglio a tutti di provare questa esperienza