Exterior

Reviews of Holiday Inn Paris - Gare de Lyon Bastille, an IHG Hotel

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 607 out of 1004 reviews" "
Rating 8 - Good. 303 out of 1004 reviews" "
Rating 6 - Okay. 68 out of 1004 reviews" "
Rating 4 - Poor. 15 out of 1004 reviews" "
Rating 2 - Terrible. 11 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great, modern hotel right close to Gare de Lyon. Clean, lots of outlets in the room, the shower was new and had good, hot water pressure. Fast elevators. Felt very safe in this busy area. Stayed in the two twin bed room.
Stayed 3 nights in Mar 2024
Response from Guillaume D on Mar 26, 2024
Dear Guest,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

8/10 Good

Rhona

Liked: Cleanliness, staff & service, property conditions & facilities
Super close to Gare du Lyon station for our travels the following day.
Stayed 1 night in Feb 2024
Response from Antoine on Feb 11, 2024
Dear Rhona, Thank you very much for your very pleasant feedback, this is the best reward we could expect :). Kind regards,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and reception staff were very friendly. Room was a good size and bed was very comfortable. Rain fall shower was amazing. Only 5 minute walk to Gare De Lyon train station with excellent public transport into Paris. Lot's of places to eat around the hotel and some lovely bakerys to get breakfast on the go. Amazing hotel thank you for the stay.
Stayed 4 nights in Dec 2023
Response from Guillaume D on Jan 8, 2024
Dear David,We have been very happy to read your nice rating regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Daniel

Stayed 5 nights in Dec 2023
Response from Guillaume D on Jan 1, 2024
Dear Daniel,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the large room with a king bed that overlooked the quiet back garden. The bed and pillows were really comfortable and the shower was spacious. The warm towel rack was great for heating our towels and drying our wet clothes from the rain. The breakfast had wonderful variety of hot and cold items. Will stay here again.
Stayed 4 nights in Nov 2023
Response from Guillaume D on Dec 1, 2023
Dear Susan,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Lynn, New York

Stayed 1 night in Aug 2023
Response from Guillaume D on Dec 1, 2023
Dear Lynn,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

JAMES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for only one night. But enjoyed our stay.
Stayed 1 night in Nov 2023
Response from Guillaume D on Nov 8, 2023
Dear James,We have been happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Celine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was the towel did not smell clean. The rest all good.
Stayed 6 nights in Oct 2023
Response from Guillaume D on Nov 6, 2023
Dear Celine,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable bed
Great hotel, large room, comfortable bed
Stayed 1 night in Oct 2023
Response from Guillaume D on Oct 23, 2023
Dear Guest,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, helpful staff and clean
Great hotel, clean and close to train station
Stayed 2 nights in Oct 2023
Response from Guillaume D on Oct 19, 2023
Dear Guest,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Great Location near Gare de Lyon. Excellent for exploring the Oberkampf/Bastille and Canal area
Stayed 3 nights in Oct 2023
Response from Guillaume D on Oct 9, 2023
Dear Guest,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Anastasia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the price. We would definitely stay again.
Stayed 2 nights in Jan 2023
Response from Guillaume D on Oct 9, 2023
Dear Guest,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Marietta

Liked: Staff & service
Stayed 7 nights in Sep 2023
Response from Guillaume D on Oct 6, 2023
Dear Guest,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean and friendly staff. Close to the train station. Walking distance to most things.
Stayed 1 night in Sep 2023
Response from Guillaume D on Sep 27, 2023
Dear Guest,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

8/10 Good

STUART

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Character - lovely setting - room well equipped - missed option for coffee maker in room and ones in lobby not for patrons use but overall very nice hotel
Stayed 2 nights in Sep 2023
Response from Guillaume D on Sep 24, 2023
Dear Guest,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Roger

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff made sure our room was clean each day which made it refreshing after a day in Paris
Stayed 6 nights in Sep 2023
Response from Guillaume D on Sep 21, 2023
Dear Guest,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Tom

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great staff. Great room.
Stayed 2 nights in Sep 2023
Response from Guillaume D on Sep 12, 2023
Dear Guest,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Sarah Katherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Would stay again.
Stayed 3 nights in Sep 2023
Response from Guillaume D on Sep 5, 2023
Dear Guest,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Zlata, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is close to the Gare de Lyon train station and the staff was really nice.
Stayed 2 nights in Sep 2023
Response from Guillaume D on Sep 4, 2023
Dear Guest,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Tomer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Easy access and very close to the subway, clean and safe.
Stayed 4 nights in Aug 2023
Response from Guillaume D on Sep 4, 2023
Dear Guest,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Zlata, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guillaume D on Aug 31, 2023
Dear Guest,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

2/10 Terrible

ellen

Liked: Cleanliness
Disliked: Staff & service
Rude, unhelpful staff. Have stayed there many times, will never return.
Stayed 1 night in Aug 2023
Response from Antoine. on Aug 27, 2023
Dear guest, We're disappointed to read and learn that you had an unpleasant stay with us ... We would like to understand that happened so do not hesitate to contact us using our direct contacts if you want to provide us with more details and elements. Hoping to read you back soon, Kind regards,

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great and helpful staff
Stayed 3 nights in Aug 2023
Response from Antoine on Aug 23, 2023
Dear Roger, Thank you so much for your positive comment about your stay and our staff, We'll not miss to share your impression with them :). Kind regards,

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
great location, near the train an metro to move around Paris, property also was good and convenien , great assistance from the staff,
Response from Antoine on Aug 21, 2023
Dear Rafael, We're very happy to read that you fully enjoyed your stay with us, we appreciated it reallt much :). Do not hesitate to visit us back soon, it would be a real pleasure ! Kind regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Antoine on Aug 23, 2023
Dear Daniel, Thank you so much for your feedback, we're delighted to see that you appreciated your stay with us. Kind regards,

8/10 Good

Shoshana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Antoine on Aug 16, 2023
Dear Shoshana, Thank you so much for your feedback and the note, we appreciate a lot. Have a great day ! Kind regards,

10/10 Excellent

Pedro

Stayed 2 nights in Aug 2023
Response from Antoine on Aug 16, 2023
Dear Pedro, A great thank for this very good feedback ! Hoping to see you back soon, Kind regards,

10/10 Excellent

Richard

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Guillaume D on Aug 10, 2023
Dear Richard,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely convenient and comfortable stay at this property. Room was clean and comfortable for my family of 4 (adjoining 2 room unit with a shared bathroom). Would absolutely consider staying again.
Stayed 2 nights in Jul 2023
Response from Guillaume D on Aug 7, 2023
Dear Kenneth,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

8/10 Good

deniz

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the area is not the best, the hotel breakfast is amazing
Stayed 2 nights in Jun 2023
Response from Guillaume D on Aug 4, 2023
Dear Deniz,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

6/10 Okay

Catherine H

Disliked: Staff & service
The hotel was nice and clean the staff did not seem to know anything, we had to figure out for ourselves No option of any kind, sad as the metro station was a block away and so very easy to get around
Stayed 6 nights in Jul 2023
Response from Antoine on Jul 30, 2023
Dear Catherine, Thank you for sharing your impression with our hotel ! We're disappointed to learn that we didn't assist you as much as we have to ... Above all for easy information like the train station location. Be sur we'll see with the reception staff to know why you didn't receive the information you needed. We still hope that it will not prevent you to come back visit us later ... :)Kind regards,

10/10 Excellent

Thanh

Stayed 1 night in Jul 2023
Response from Guillaume D on Jul 26, 2023
Dear Thanh,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

6/10 Okay

Christine, Hanilton

Disliked: Property conditions & facilities
We had two rooms. The AC in the middle of summer in one room did not work, however they did not tell us. As soon as we complained they put a fan in, which led us to believe they knew about it. These were executive rooms. The issue is that with a full hotel, they did not care, although I complained several times. Frankly my advice is skip France and the French people (and French hospitality) and go to Spain!
Stayed 1 night in Jul 2023
Response from Guillaume D on Jul 25, 2023
Dear Christine,Thank you for sharing your recent experience with us here.We regret to learn that certain elements of your stay did not meet your expectations.Your comments have been shared with the management teams involved in order to take action and correct such issues. The service that you describe is not the level of service that we strive to provide to our guests and I regret that you did experience this during our stay.I invite you to contact me personally should you wish to discuss this situation further.We hope to have the opportunity to welcome you back to Paris in the future.Kind Regards,

10/10 Excellent

Ivan, Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, excellent service
Stayed 4 nights in Jul 2023
Response from Guillaume D on Jul 17, 2023
Dear Ivan,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Room was small on top floor so ceiling angled
Stayed 1 night in Jul 2023
Response from Guillaume D on Jul 17, 2023
Dear Sandra,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

6/10 Okay

Jingmei

convienet
Stayed 3 nights in Jul 2023
Response from Guillaume D on Jul 17, 2023
Dear Jingmei,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

2/10 Terrible

Neel

Stayed 3 nights in Jul 2023
Response from Guillaume D on Jul 31, 2023
Dear Guest,Thank you for sharing your recent experience with us here.We regret to learn that regarding your note, certain elements of your stay did not meet your expectations.I invite you to contact me personally should you wish to discuss this situation further.We hope to have the opportunity to welcome you back to Paris in the future.Kind Regards,

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly greeting, clean and walkable from the train station. Room was great and had some very nice features like built-in Bluetooth speakers and a rotating mirror. Shower was great and room was quiet. Mini fridge had free bottled water, a coke and chocolate filled daily. Bed was comfy and loads of pillows. Slippers waited our arrival. Paid for the breakfast and it was worth every penny. Very convenient location close to many sights, metro and busses. Only downside was the city view room view was limited but not awful. I would gladly stay again. Merci!
Stayed 3 nights in Jun 2023
Response from Guillaume D on Jun 24, 2023
Dear Matt,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

8/10 Good

Yanelis

Stayed 4 nights in Jun 2023
Response from Guillaume D on Jul 13, 2023
Dear Yanelis ,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Kai

Traveled with family
Liked: Staff & service, property conditions & facilities
Perfect staffs. Perfect location. Excellent all the way.
Stayed 6 nights in Jun 2023
Response from Guillaume D on Jun 19, 2023
Dear Kai,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for transportation options. Very convenient
Stayed 2 nights in Jun 2023
Response from Guillaume D on Jun 13, 2023
Dear Michael,thanks for taking take to give us your feedback regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guillaume D on Jun 12, 2023
Dear Daniel,thanks for taking take to give us your feedback regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

4/10 Poor

merav

Disliked: Staff & service
Stayed 1 night in May 2023
Response from Guillaume D on Jun 5, 2023
Dear Merav,Thank you for sharing your recent experience with us here.We regret to learn that certain elements of your stay did not meet your expectations.I invite you to contact me personally should you wish to discuss this situation further.We hope to have the opportunity to welcome you back to Paris in the future.Kind Regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
A nice place in Paris
Overall it was a good stay. There was a noice in bathroom that the door needed to be keep closed. While the information on the laundry said 11 am it turns out the laundry needed to be in by 8 am, Good location and easy walk anywhere.
Stayed 3 nights in May 2023
Response from Guillaume D on May 31, 2023
Dear Guest,thanks for taking take to give us your feedback regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Maura

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay, excellent location
Stayed 1 night in May 2023
Response from Guillaume D on May 27, 2023
Dear Maura,We have been very happy to read your very nice rating regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

8/10 Good

Carlos, Homestead

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property conveniently located close to train station. Room recently renovated. Bathroom very uncomfortable. I needed to fully close the door, so I could use the toilet. Excellent breakfast and very attentive staff. I would definitely stay at this hotel again
Stayed 5 nights in Apr 2023
Response from Guillaume D on May 12, 2023
Dear Carlos, We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille. We are glad to know that you enjoyed your experience with us. Hoping to welcome you again, Warm regards,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 nights in Paris
We spent 5 nights at the holiday inn Paris the main reasons for selecting it were the size of the rooms and it was in an area that we have not stayed in previously. There are plenty of eating choice’s nearby as well as good transportation options. The front counter staff were fantastic could not fault them. The breakfast is excellent with multiple choices
Stayed 5 nights in Apr 2023
Response from Guillaume D on May 5, 2023
Dear Stephen,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with usHoping to welcome you again,Warm regards,

10/10 Excellent

Brian, Erie

Stayed 3 nights in Apr 2023
Response from Guillaume D on May 27, 2023
Dear Brian,We have been very happy to read your very nice rating regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Lixin

Stayed 1 night in Apr 2023
Response from Guillaume D on May 1, 2023
Dear Lixin,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with usHoping to welcome you again,Warm regards,

10/10 Excellent

CINDY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful.
Stayed 2 nights in Apr 2023
Response from Guillaume D on Apr 19, 2023
Dear Cindy,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,