Ratings based on 517 Verified Reviews

4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl - USA

Disappointing room.

Posted May 17, 2017
Pros: It is a new building but only with 1 elevator for 7 floors. Slow service.
Cons: Bathroom, toilet, matresss, elevators, air conditioning.
Location: The location is great.
The distribution of the room i terrible, it is small and not confortable. The bathroom has a toilet located only a few inches to the wall and the tub and shower does not have sliding doors or courtain and every time you have a shower the bathroom looks like a flood. The bed was bad because the atress was old and last (curve). The air condition was available,only ventilation and very noisy.
Comment from Hotel Management
May 20, 2017 by Joel Sabourin, Hotel Management
Dear Guest, Many thanks for taking the time to write a review and share your experience with others. Whatever positive or negative, your feedback will help us to improve our service. You trusted in us when you made your booking and obviously something went wrong in our organization! We are really and deeply sorry to know you had a bad experience with us and you can be sure that it is not an usual comment for our team. We have discussed with the staff all the points you highlighted and we have already taken some actions to avoid such a bad feeling. Again, please accept our sincerely apologies and we do hope to show you our real efficiency if you want to book again with us for your next visit in Paris. Thanks for your stay Sincerely, Joel SABOURIN General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2017
Small room with closed window to balcony, lounge in lobby is right where everyone comes in and out all day so really no where to relax and Unwine. Staff was so very helpful be food was good :-)) No shower door, sink is small so both of these issues flood bathroom floor everyday which you have to clean up before getting ready :-(((
Comment from Hotel Management
Apr 20, 2017 by joel Sabourin, Hotel Management
Dear Guest, We believe the feedback of our guests, whether positive or negative, plays an important role in pushing ourselves and achieving service excellence. Your feedback will be a guide for us to improve our service quality. We hope that you will give us another chance to host you here again and make this one a more memorable experience. Sincerely, Joel SABOURIN General Manager
5 out of 5
by A verified traveler

Posted Mar 28, 2017 on Hotels
Comment from Hotel Management
Apr 3, 2017
Dear Guest, Your comments posted following your last visit in our hotel are so appreciated! Thanks for taking the time to write We are glad you are such an ambassador for Holiday Inn Paris Saint Germain des Prés ! As we know, when travelling to a city such as Paris, most guests want a memorable time above all. By your description, I think many readers would say : “sounds good !” Come back and see us soon, many thank. Best regards, Joel SABOURIN General Manager
5 out of 5
by glenn

Posted Jan 15, 2017 on Hotels
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Guest, We appreciate your taking the time to share your comments with us. It is very important to have your feedback on your stay in our property. Your comments will be forwarded to all the staff. We hope you will continue to choose Holiday Inn Brand for your future travel needs. Sincerely, Joel SABOURIN General Manager
4 out of 5
by A verified traveler

Posted Dec 9, 2016 on Hotels
Comment from Hotel Management
Dec 11, 2016 by General Manager, Hotel Management
Dear Guest, It is a real pleasure to read your comments, especially coming from someone who is not a guest of the hotel. We are delighted to hear that we were able to give you the high level of service everyone expects, and we will make sure to share your kind review with our front door team. We look forward to seeing you again soon at the Holiday Inn Paris Saint Germain des Prés. Sincerely, Joel SABOURIN General Manager
5 out of 5
by A verified traveler

Posted Nov 13, 2016 on Hotels
Excellent location, nice friendly staff, room very clean
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Dear Guest, It is a real pleasure to read your comments, especially coming from someone who is not a guest of the hotel. We are delighted to hear that we were able to give you the high level of service everyone expects, and we will make sure to share your kind review with our front door team. We look forward to seeing you again soon at the Holiday Inn Paris Saint Germain des Prés. Sincerely, Joel SABOURIN General Manager
5 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
Good value for the price, very helpful staff. Free computer with free printing was great for printing tour admission. Great location - there are countless restaurants and shops right outside the door.
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Dear Guest, It is a real pleasure to read your comment regarding your recent visit at Holiday Inn Paris Saint Germain des Prés. We are delighted to read that we were able to meet your high expectations. We constantly strive to achieve only the highest level of quality, service and hospitality. We look forward to seeing you again soon during your next stay in Paris Sincerely, Joel SABOURIN General Manager
5 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for staying in our hotel. We are looking forward to welcoming you to Holiday Inn Paris St Germain des Prés, shall your travel bring you back to Paris again ! Best Regards Joel SABOURIN General Manager
4 out of 5
by A verified traveler

Great hotel and service

Posted Nov 5, 2016 on Hotels
Great hotel and service
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Dear Guest, We appreciate your taking the time to share your comments with us. It is very important to have your feedback on your stay in our property. Your comments will be forwarded to all the staff. We hope you will continue to choose Holiday Inn Brand for your future travel needs. Sincerely, Joel SABOURIN General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Staff , good latcation

Posted Oct 31, 2016
Pros: The front desk staff very helpful and allways willing to offer advice. The shower is brill in hotel room
Cons: The room was small, the view from room window wasn't brill
Location: Great lowcation Metro only a few steps away from Hotel
Comment from Hotel Management
Nov 28, 2016 by joel.sabourin@hotels-res.com, Hotel Management
Dear Guest, Your 4 stars recommendations are the best recognition we could have. All the team is really an asset to our hotel and they are proud to know you have appreciated the service. You can be sure all of them has been immediately congratulated and rewarded for this very good comment. When you are working for hotel industry it is a real motivation to get a so positive comment on the service you have provided, many thanks for taking the time to do it. We are happy you decided to trust in our hotel when you made your booking and we hope to welcome you again for a next visit in Paris. Best regards, Joel SABOURIN General Manager