Ratings based on 157 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from N
Hotel closedPosted Apr 4, 2017
We arrived to check in and hotel closed for construction. No communication was given via email or expedia. Very very poor... We had to scramble and find another hotel quick.. Not easy to do with no internet.. We had to use Uber driver phone to help us. Talk about a panic situation....would never recommend this place..terrible communication!!
for Everyoneby A verified traveler from Canada
Fabulous concierge. Great locationPosted Nov 4, 2016
Hotel was about to close on our last day of our stay for renovation. The carpets were worn. Would love to go back when they reopen in a year. Stellar staff
for Everyoneby A verified traveler from N ireland
Good location.Posted Nov 1, 2016
Pros: The staff were excellent. Very helpful especially the concierges who organised tickets and recommended and booked restaurants for us.
Cons: It was a bit tired and carpets were slightly threadbare but they are closing for 8 months for refurbishments so should be great next year.
Location: Lots of restaurants and shops.
by A verified traveler
Posted Oct 15, 2016
Floors squeaked, air didn't work, elevator shook every time you rode it
by A verified traveler
Older hotelPosted Oct 5, 2016
Great location but the rooms are old. I wouldn't stay here agin for the price.
for Everyoneby A verified traveler from GT
LocationPosted Sep 29, 2016
Great location, Walking distance of great places.
for Everyoneby A verified traveler from buffalo, ny
very nice accommodationsPosted Sep 5, 2016
Great location, very nice accommodations at a fair price :)
for Everyoneby A verified traveler from Michigan
Location and pleasant, helpful staffPosted Aug 28, 2016
Pros: The location was perfect for walking to locations we wanted is see. Also that staff was excellent - see above for the only exception.
Cons: Move the gray haired concierge to a non customer contact position.
Location: Many eating and shopping choices.
Everything was nicer and friendlier than expected - except the older gray haired concierge. From the first contact, with the front desk personnel to check out 16 days later every single person was friendly and professional. The two other concierge were very friendly and extremely helpful. The young men that help the concierge were also friendly and helpful. The bellboy friendly and helpful. The bar staff friendly and helpful. The older gray haired concierge mean, rude and disrespectful. I'm shocked that he has that job. He made walking through the lobby uncomfortable. Never a welcome or smile. It is clear that management insists on a professional approach when dealing with its' customers, not sure why that one concierge is still working in a customer contact position. The Overall and Hotel Staff would have received a 5 rating if not for that one person. He will probably be happy to know that he affected our vacation in a negative way.
Posted Aug 11, 2016 on Hotels
for Everyoneby A verified traveler
Great balcony close to centre of parisPosted Aug 1, 2016
Great hotel, but poor air con in middle of summer. Also fridge didn't work and door to balcony didn't lock properly
Comment from Hotel Management
Aug 7, 2016 by Morgan, Hotel Management
Dear Guest, Thank you for your review. I am glad to hear you enjoyed your stay. We have located your reservation in the system and will take actions for the issues you had in your room. We hope to welcome you back soon ! Kindest regards,