Rooms were not satisfactory
Posted Jun 8, 2016 on Hotels
We had booked a six night stay, based on Favorable reviews of the hotel.. When we checked in, we were first given a room on the sixth floor, but since the elevator was extremely tiny and very very slow, we asked for a room on a lower floor. We were then given a room on the first floor, one floor up from the street level lobby. We found the room to be too noisy, since we could hear not only the elevator but people going up and down the circular wood stairway outside our door. When we informed them we intended to move after the first night, they insisted on subjecting us to their policy to charge us for two nights even though we were leaving after one night. When we checked out after the first night, only then did a woman at the desk mention that they had a very quiet room available. We moved without seeing any other room, since we had already booked another nearby hotel. I feel that the hotel should have been more flexible when we reasonably objected to the two rooms they offered, and if they had another room available, should have mentioned it when Hotels.com tried to negotiate with them about our problems with the rooms.