Not what I'd hoped
Posted Jul 21, 2016
While my stay was not terrible, it was not up to my standard compared to similar European hotels in price range, and most of the problems can be summed up by "inconsistent customer service." There were times when the staff was helpful and facilities and perks were good, but when it wasn't good... oh boy.
First, our room was not thoroughly cleaned/refreshed each day. Towels were replaced sporadically, glasses not washed from day to day, toiletries not re-supplied... it was a new surprise every day. The general cleanliness in the bathroom was not up to par, either - the shower curtain smelled strongly of mildew.
Secondly, customer service was just not at all a priority for most of the staff. I know to expect a different level of helpfulness outside the US, but this was just indifference toward guests. For one, we were quoted an incorrect price for our airport shuttle (less than half of the actual cost), but that was minor compared to what will be our most vivid memory of our stay. The fire alarm malfunctioned at 1 am - let me emphasize that my complaint is not initially with that, as I realize accidents happen. My complaint is that it went off 3 MORE times over the course of the next six hours, ruining our sleep, and the staff never acknowledged it again. There were some embarrassed apologies during the initial confusion, but NOTHING more. I don't know that I expected our room to be comped, especially since we paid through Expedia, but I did expect more apology/explanation.