Premium Triple Room | Desk, soundproofing, iron/ironing board, free WiFi

Reviews of Hôtel Cervantes by Happyculture

3 out of 5
Hôtel Cervantes by Happyculture
19 Rue De Berne, Paris, Paris

Reviews

8.4

Very Good

Rating 10 - Excellent. 37 out of 76 reviews" "
Rating 8 - Good. 24 out of 76 reviews" "
Rating 6 - Okay. 8 out of 76 reviews" "
Rating 4 - Poor. 1 out of 76 reviews" "
Rating 2 - Terrible. 6 out of 76 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

William

Stayed 2 nights in Dec 2023
Response from Sarah, l'équipe de la réception on Dec 21, 2023
Bonjour,Nous vous remercions pour vos commentaires positifs ! Nous apprécions votre recommandation et sommes impatients de vous accueillir à nouveau lors de votre prochain séjour à Paris !Merci beaucoup,Sarah, l'équipe de la réception

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sarah, Reception Team on Dec 21, 2023
Hi,Thank you for your positive feedback! We're glad you enjoyed the great service from our team, the comfortable room, and the convenient location. We appreciate your recommendation and look forward to welcoming you back on your next stay in Paris!Best regards,Sarah, Reception Team

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sarah, l'équipe de la réception on Dec 21, 2023
Bonjour,Nous vous remercions pour vos commentaires positifs ! Nous apprécions votre recommandation et sommes impatients de vous accueillir à nouveau lors de votre prochain séjour à Paris !Merci beaucoup,Sarah, l'équipe de la réception

8/10 Good

Vernette

Stayed 7 nights in Oct 2023
Response from Sarah, l'équipe de la réception on Dec 21, 2023
Bonjour,Nous vous remercions pour vos commentaires positifs ! Nous apprécions votre recommandation et sommes impatients de vous accueillir à nouveau lors de votre prochain séjour à Paris !Merci beaucoup,Sarah, l'équipe de la réception

8/10 Good

Lauryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved that i felt safe as a solo traveller but their was aunts in my room.
Stayed 3 nights in Oct 2023
Response from Sarah from the reception on Dec 21, 2023
Good afternoon,Thank you for sharing your feedback, and we're delighted to hear that you felt safe as a solo traveler. However, we apologize for any inconvenience caused by the presence of ants in your room. Please know that we take such matters seriously, and we will address this issue promptly to ensure a more comfortable experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Best regards,Sarah from the reception

8/10 Good

Assaad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good , but …
Overall experience was good for what we paid. We expected the hotel to have view on Tour Eiffel as the pictures show. But unfortunately it hadn’t. Rooms were smaller than they appeared in the pictures. But we enjoyed the room with the balcony. The area was a bit far from all the busy areas, but great next to carrefour and rome merto station. Area is very calm in general. The hotel has a nice terrace on gf for a morning coffee. Staff was good in general. I suggest this hotel, but make sure to select the right room size and location.
From the balcony room 5 th floor
Premion double room
Stayed 4 nights in Sep 2023
Response from La réception on Oct 4, 2023
Dear Assaad,Thank you for sharing your experience with us.The staff at Hotel Cervantes does everything possible to make your stay as pleasant and comfortable as possible.We are pleased to know that we were able to make your stay a memorable one.We look forward to seeing you again soon.Sarah, Reception

8/10 Good

Sayyad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good stay at the Hotel! Room was sufficiently and exactly spacious. Staff was super nice and friendly. My only small and likely insignificant complaint would be a shower curtain in the shower. Besides this little niggle, I would definitely stay here again!
Stayed 3 nights in Sep 2023
Response from Front desk Hotel Cervantes by Happyculture on Sep 24, 2023
Dear Sayyad Mohammed, Thank you for sharing your experience with us.The staff at Hotel Cervantes does everything possible to make your stay as pleasant and comfortable as possible.We are pleased to know that we were able to make your stay a memorable one.We look forward to seeing you again soon.Sarah, Reception

10/10 Excellent

Karina

Stayed 1 night in Aug 2023
Response from La réception Hotel Cervantes by HappyCulture on Sep 24, 2023
Chère Karina Viloria, Nous vous remercions de nous avoir fait part de votre expérience.Le personnel de l'hôtel Cervantes fait tout son possible pour rendre votre séjour aussi agréable et confortable que possible.Nous sommes heureux de savoir que nous avons pu faire de votre séjour un moment mémorable.Nous espérons vous revoir bientôt.Sarah, Réception

10/10 Excellent

Jonathan

Stayed 1 night in May 2023
Response from La réception on May 7, 2023
Bonjour ,Nous vous remercions pour cette note. Grâce à vous, toutes nos équipes seront récompensés pour leur travail assidu. Nous espérons vous recevoir à nouveau très prochainement. Bien cordialement,La Réception

2/10 Terrible

Henry Bolaji

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor hospitality
Stayed 1 night in Apr 2023
Response from The reception on Apr 16, 2023
Dear Sir Bolaji Henry,Thank you for taking the time to share your experience!We are sorry that your stay did not go as you wished, your feedback is important to us and the management and all the teams of the Cervantes are mobilized to make each stay a most pleasant moment. We hope to see you next time and regain your esteem. Yours faithfully,The reception

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Sarah / Reception on Mar 1, 2023
Dear Sir,We would like to thank you for this note. We hope to see you next time at the Hotel Cervantes! Sincerely,

10/10 Excellent

Piri

Stayed 2 nights in Feb 2023
Response from Reception on Mar 12, 2023
Dear Piruntha Palarasa ,We would like to thank you for this note. We hope to see you soon at the Hotel Cervantes! Yours sincerely,Sarah/ Reception

2/10 Terrible

Raed

Disliked: Cleanliness, room comfort
Noisy Hotel
So noisy due to the very close proximity to the railway. Water was leaking out of the shower and water all over the floor The cupboard is a bar that fits 3 items The bed is very small barely queen size
Stayed 3 nights in Jan 2023
Response from Reception on Feb 1, 2023
Good afternoon sir Badran,Thank you for taking the time to share your experience!We are sorry that your stay did not turn out as you wished, your opinion is important to us and we will inform the housekeeper and the management. We look forward to seeing you next time! Yours faithfully,The reception

10/10 Excellent

Jace

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They had us wait for 30 minutes after we checked in to clean the room, They had a leaky tub and 13£ for breakfast. It was a bit of a walk everywhere (15-50)for tourists. Great staff, very good english and helpful with me!
Stayed 3 nights in Dec 2022
Response from Marie-Julienne / Assistant Director on Jan 20, 2023
Hello,Thank you so much for your kindly review ! Hope to see you soon :)

10/10 Excellent

Senada

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel. It was super clean and comfortable, and the staff was helpful and friendly. In particular, I would like to thank Mateo at the reception desk for his helpfulness and positive attitude.
Stayed 2 nights in Dec 2022
Response from Marie-Julienne / Assistant Director on Jan 20, 2023
Hello,Thank you so much for your kindly review ! Hope to see you soon :)

8/10 Good

LAY

Traveled with group
Liked: Cleanliness, staff & service
Some staffs are friendly n helpful. Room size are ok, but not enough cabinet to but self belongs for 2!!!
Stayed 4 nights in Oct 2022

2/10 Terrible

Rashedi

Traveled with family
Disliked: Cleanliness, amenities
Poor service no towels available no ice no food readily available don’t care to help tv remote never replaced just overall horrible great. Front desk staff.. excellent help with finding places to go out
Stayed 4 nights in Oct 2022

10/10 Excellent

JoAnn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I had stayed here ten years ago and liked it so much, decided to return again for a longer stay. First of all, I have to give three cheers to employees Shannon and Matteo. They went above and beyond to make my stay all that it should be (within their power). I do wish they provided tissues in the rooms
Stayed 6 nights in Oct 2022

2/10 Terrible

Stefanos

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

8/10 Good

Dang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

4/10 Poor

Karla

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
WARNING!! This property does not have the amenities described. Not sure if this is expedia or the hotel with misinformation. BUT there is no room service or bar as described in amenities and air conditioning was turned off for the building. The staff was nice but only one person for all guests! It took a while to get help.
Stayed 2 nights in Oct 2022

6/10 Okay

Chantale

Liked: Staff & service
N/a
Stayed 7 nights in Oct 2022

8/10 Good

Marc, Tokyo

Stayed 1 night in Sep 2022

10/10 Excellent

Chantelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to metro links with great size rooms. Staff were amazing and went above and beyond.
Stayed 2 nights in Sep 2022
Response from Marie-Julienne / Assistant Director on Sep 28, 2022
Hello,Thank you so much for your kindly comment.Hope to see you soon.

6/10 Okay

Chukwuma

Liked: Cleanliness
Stayed 2 nights in Sep 2022
Response from Marie-Julienne on Sep 28, 2022
Hello,thank you for your review.best regards,

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time at Cervantes hotel, the staff was very helpful and went out of their way to assist guest. The hotel is near several metro stations and you can walk to restaurants that are nearby.
Stayed 9 nights in Aug 2022
Response from Marie-Julienne / Assistant Director on Sep 28, 2022
Hello,thank you so much for your kindly comment.hope to see you soon :) best regards,

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Jean-Philippe on Sep 1, 2022
Bonjour,Merci d'avoir choisi notre hôtel pour votre séjour à Paris ! Nous sommes ravi que notre établissement vous ait plu.Nous serions très heureux de vous accueillir à nouveau chez nous !Passez une agréable soirée.

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Jean-Philippe on Sep 1, 2022
Hello,Thank you for choosing our hotel for your stay in Paris! We are delighted that you liked our establishment.We would be very happy to welcome you back!Have a pleasant evening.

8/10 Good

Lea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train, bus station, restaurant. No microwave or small fridge.
Stayed 4 nights in Jul 2022
Response from Jean-Philippe on Sep 1, 2022
Hello,Thank you for choosing our hotel for your stay in Paris! We are delighted that you liked our establishment.Thank you for your feedback regarding the room facilities, however we have a fridge and a microwave available on request at the reception.We would be very happy to welcome you back!Have a pleasant evening.

10/10 Excellent

Estefani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Lorenzo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Cervantes by happyculture on Feb 4, 2024
Dear Lorenzo,Thank you for your review! Our team is dedicated to providing a quiet and pleasant experience for our guests. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to let us know. We look forward to welcoming you back to the Cervantes for another wonderful stay in the future.Best regards,Sarah hôtel Cervantes by happyculture

10/10 Excellent

Adrien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons passer un super séjour accueilli avec un super flan et café et thé c’était génial merci à vous pour tout les services
Stayed 1 night in Jan 2024
Response from L'équipe de l'Hôtel Cervantes on Feb 4, 2024
Cher Adrien,Nous sommes ravis d'apprendre que vous avez passé un super séjour parmi nous et que notre accueil avec un délicieux flan, café et thé a contribué à rendre votre expérience géniale. C'est un plaisir pour nous de savoir que nos services ont été à la hauteur de vos attentes.Merci de nous avoir choisis et d'avoir partagé votre expérience positive. Si vous avez d'autres préférences ou demandes lors de vos futurs séjours, n'hésitez pas à nous en faire part. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt.Bien à vous,Sarah, hôtel Cervantes

10/10 Excellent

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from La Réception on Jan 11, 2024
Merci beaucoup pour votre aimable commentaire. Nous sommes ravis que notre emplacement, le service de notre personnel, et les équipements de la chambre aient contribué à rendre votre séjour agréable.Nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite à Paris.Cordialement,Sarah, L'équipe du Cervantes

6/10 Okay

Yvon

Traveled with family
Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Hotel Cervantes Staff on Jan 3, 2024
Bonjour Madame/MonsieurNous sommes désolés si nous n'avons pas réussi à répondre à vos attentes. Nous ferons de notre mieux pour améliorer nos services lors de votre prochain séjour chez nous.Nous espérons vous voir bientôt.Bien Cordialement,Lovely / Réception

6/10 Okay

Hanad

Stayed 1 night in Dec 2023
Response from Hotel Cervantes Staff on Jan 3, 2024
Bonjour Madame/MonsieurNous sommes désolés si nous n'avons pas réussi à répondre à vos attentes. Nous ferons de notre mieux pour améliorer nos services lors de votre prochain séjour chez nous.Nous espérons vous voir bientôt.Bien cordialement,Lovely / Front Desk

10/10 Excellent

DURBEC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarah, l'équipe de la réception on Dec 21, 2023
Bonjour,Nous vous remercions pour vos commentaires positifs ! Nous apprécions votre recommandation et sommes impatients de vous accueillir à nouveau lors de votre prochain séjour à Paris !Merci beaucoup,Sarah, l'équipe de la réception

8/10 Good

Emil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, breakfast was small, area was good
Stayed 2 nights in Nov 2023
Response from Sarah from the reception on Dec 21, 2023
Good afternoon,Thank you for your feedback! We're glad to hear that you found the room nice and appreciated the good area. However, we take note of your comment about the breakfast size. We're always looking for ways to improve, and your input is valuable in that process.If you have any specific suggestions on how we could enhance our breakfast offerings, we would love to hear them. We hope to have the opportunity to welcome you back for an even better experience.Best regards,Sarah from the reception

8/10 Good

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sarah, l'équipe de la réception on Dec 21, 2023
Bonjour,Nous vous remercions pour vos commentaires positifs ! Nous apprécions votre recommandation et sommes impatients de vous accueillir à nouveau lors de votre prochain séjour à Paris !Merci beaucoup,Sarah, l'équipe de la réception

8/10 Good

jean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sarah, l'équipe de la réception on Dec 21, 2023
Bonjour,Nous vous remercions pour vos commentaires positifs ! Nous apprécions votre recommandation et sommes impatients de vous accueillir à nouveau lors de votre prochain séjour à Paris !Merci beaucoup,Sarah, l'équipe de la réception

10/10 Excellent

Ulryck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un bon plan
Une nuit passée, service géniale, les murs et le sol un peu fin: on entend tout et fait pas avoir les pieds lourds au risque de faire du bruit au voisin d’en dessous.
Stayed 1 night in Nov 2023
Response from Sarah de la réception on Dec 21, 2023
Bonjour,Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié le service. Cependant, nous prenons en compte votre retour concernant l'insonorisation des murs et du sol. Nous sommes désolés pour tout inconvénient que cela a pu causer. Nous continuerons à travailler pour améliorer l'expérience de nos clients.Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience encore meilleure.Cordialement,Sarah de la réception

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hadde en natt på dette hotellet, romslig og koselig rom, rent og moderne.
Stayed 1 night in Oct 2023

2/10 Terrible

Ioanna

Business traveler
Disliked: Cleanliness, property conditions & facilities
Manque de propreté !!!
L établissement est particulièrement sale, tant les espaces en commun tant la chambre qui m a été attribué. On ne peut pas faire de concessions en ce qui concerne la propreté, c est la moindre de choses.
Stayed 4 nights in Oct 2023

10/10 Excellent

Fulvio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bravi solerti e precisi Molto bene
Stayed 1 night in Oct 2023

10/10 Excellent

Alvaro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bastante céntrico si vas a conocer PARIS! Gran valor por el Costo !
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front desk on Oct 4, 2023
Dear Guest,Thank you for sharing your experience with us.The staff at Hotel Cervantes does everything possible to make your stay as pleasant and comfortable as possible.We are pleased to know that we were able to make your stay a memorable one.We look forward to seeing you again soon.Sarah, Reception

10/10 Excellent

Julien

Stayed 1 night in Sep 2023
Response from La réception hotel Cervantes by Happyculture on Sep 24, 2023
Cher Julien, Nous vous remercions de nous avoir fait part de votre expérience.Le personnel de l'hôtel Cervantes fait tout son possible pour rendre votre séjour aussi agréable et confortable que possible.Nous sommes heureux de savoir que nous avons pu faire de votre séjour un moment mémorable.Nous espérons vous revoir bientôt.Sarah, Réception

10/10 Excellent

MARTIAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Réception Hotel Cervantes by Happyculture on Sep 24, 2023
Cher Martial Bolly,Nous vous remercions de nous avoir fait part de votre expérience.Le personnel de l'hôtel Cervantes fait tout son possible pour rendre votre séjour aussi agréable et confortable que possible.Nous sommes heureux de savoir que nous avons pu faire de votre séjour un moment mémorable.Nous espérons vous revoir bientôt.Sarah, Réception

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Réception Hotel Cervantes by Happyculture on Sep 24, 2023
cher convive, Nous vous remercions de nous avoir fait part de votre expérience.Le personnel de l'hôtel Cervantes fait tout son possible pour rendre votre séjour aussi agréable et confortable que possible.Nous sommes heureux de savoir que nous avons pu faire de votre séjour un moment mémorable.Nous espérons vous revoir bientôt.Sarah, Réception

10/10 Excellent

Monique

Stayed 3 nights in Aug 2023
Response from Sarah, recepcja on Sep 10, 2023
Drogi gościu,Dziękujemy za podzielenie się z nami swoimi doświadczeniami.Personel Hotelu Cervantes dokłada wszelkich starań, aby pobyt był jak najbardziej przyjemny i komfortowy.Cieszymy się, że mogliśmy sprawić, że Twój pobyt był niezapomniany.Z niecierpliwością czekamy na ponowne spotkanie wkrótce.

10/10 Excellent

farid

Stayed 3 nights in Jun 2023
Response from Reception on Jul 6, 2023
Bonjour, Je vous remercie d’avoir pris le temps de partager votre expérience à l’Hôtel Cervantes. L’Equipe du Cervantes est à votre disposition pour que nos clients soient satisfaits de leur séjour dans les meilleures conditions possible. Nous vous souhaitons une agréable journée et en espérant vous revoir très bientôt ! Bien cordialement,Sarah / La Réception