Ratings based on 138 Verified Reviews

3.8 out of 5
84% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Room wasn't anything like the pictures.

Posted Apr 14, 2017
Staff was excellent, the location just perfect, cleaning was good but the room we stayed wasn't anything like the pictures they have on the Web. The lobby and ground floor it's very cute but once you go upstairs... different story. Very very old hallways, stairs and elevator with 1 or 2 people space. The room had a old and broken furniture, the wall with holes they didn't bother to cover and the bathroom with broken titles and you could see the rust on the roof. Even the room key was broken. Excellent personal but wouldn't go back. When you have pictures of a room you are offering and then you give another, it's called false advertising.
Comment from Hotel Management
Apr 19, 2017 by SPR, Hotel Management
Dear Guest, We would like to thank you very much for your detailed comment, regarding your stay at the Claude Bernard Saint-Germain. We are delighted to read that you appreciated our establishment and especially our staff Nevertheless, we regret not having given you satisfaction in your room. We confirm that the pictures of our website correspond to some of our rooms but you will understand that we cannot put 37 photos. For your next booking, we advise you to contact us to request your precise choice. Looking forward to welcoming you again, we send you our sincere greetings. Sandrine PRATLONG Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland, UK

Easy location

Posted Apr 12, 2017
Pros: The attention to the detail, and the constant helpful attitude.
Location: The location was perfect, close walking distance from the Pantheon, the River Seine, a shopping street, and restaurants.
The most welcoming reception, friendliest staff I ever met. Extremely helpful throughout.
Comment from Hotel Management
Apr 14, 2017 by SPR, Hotel Management
Dear Guest, We would like to thank you for taking the time to share your comments regarding your recent stay at the Claude Bernard. We are delighted that you had a good stay in our hotel and that you appreciated the friendliness and efficiency of our staff and our location. We hope to welcome you back in the Latin quarter of Paris Yours sincerely Sandrine PRATLONG/ Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Good, clean value accommodation

Posted Mar 30, 2017
Pros: Location, cleanliness, the breakfast and the very good staff
Cons: Not much, some common area carpets a bit worn or stained
Location: Very convenient location and only 15 minute walk from Notre Dame : Paris at your feet
We stayed for eight nights in a twin room on the 5th floor. Hotel very clean and the staff were friendly and efficient. The breakfast was better than most three star hotesl and very good quality, especially the coffee. A very convenient location and only a 15 minute walk to Notre Dame and five minutes to the nearest subway. A nice area as well, near the Sorbonne and a very good little Brasserie right across the road : good value and good food. All in all, a very nice three star hotel.
Comment from Hotel Management
Apr 6, 2017 by CBSG, Hotel Management
Dear Customer, We would like to thank you for taking the time to share your comments on Expedia regarding your recent stay at the Hotel Claude Bernard. Regarding your review, we are delighted that you had a good stay in our hotel and that you appreciated your bed room, the cleanliness the friendliness and efficiency of our staff and our location. We hope to welcome you back to the city of Light in the near future. Yours sincerely Sandrine PRATLONG/ Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Great Hotel to stay at!

Posted Mar 27, 2017
Pros: The staff was excellent and the location was perfect for us.
Cons: There was a desk in the room that could have been removed and replaced with a small table and 2 chairs.
Location: It was a 10 minute walk to Notre Dame, one block from bus service and close to restaurants and shopping.
The Hotel Claude Bernard Saint Germain was a fantastic place to stay. It is quiet, very centralized and easy to get places. It is within walking distance of a lot of shopping and nice hidden restaurants in the area. There is a bus one block away that takes you right to the Eiffel Tower! The staff was excellent and had lots of good suggestions for us. If I go back to Paris, which I would like to do, I would look at staying here first before anywhere else. I would say I got more than I bargained for! Loved it!
Comment from Hotel Management
Apr 6, 2017 by CBSG, Hotel Management
Dear Customer, We would like to thank you for taking the time to share your comments on Expedia regarding your recent stay at the Hotel Claude Bernard. Regarding your review, we are delighted that you had an excellent stay at our home and that you appreciated the area and the Staff. Regarding the decoration, the planned renovations will change that. We hope to welcome you back to the city of Light in the near future. Yours sincerely Sandrine PRATLONG/ Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Nice hotel close to the London Eye

Posted Mar 27, 2017
We actually walked to the London Eye from the hotel. Its was super cute and roomy!
Comment from Hotel Management
Apr 6, 2017 by CBSG, Hotel Management
Dear Guest, Thank your for your comment, we hope to have the pleasure to welcome you back soon. Kind regards Sandrine PRATLONG/ GM
3 out of 5
by Sharina

Disappointed with the Hotel but Great Location

Posted Jan 20, 2017 on Hotels
Was looking forward to this hotel stay due to the good reviews but a little disappointed at the end. Bathroom door creaks, the heater wasn't warm enough and was half freezing at night and they didn't replenish the water in the room because according to the reception, they ran out of bottles of water for the entire hotel. Ridiculous. French dude on the night shift wasn't very friendly either. On a side note, they've got really helpful staff. A shoutout to Rasheed (if I spell out the name right) for being kind and helping out with directions and the young French guy with the nice hair at the reception. Hotel is at a great location. Just 9min from train station (Gare de Lyon) and easily connected to the metro. 8minute walk down to Notre Dame Cathedral. Tonsssss of food places to go to - Asian, French etc. And a lot of souvenir shops for tourists around the corner. Rooms have balconies which makes it easier for smokers. Walk down to St Michel train station which is 8minute down, and you are 4stops away from Eiffel Tower, 1 stop away from Musee D'Orsay. Convenient. From the hotel to Moulin Rouge, it's about £15 by taxi. Hope this helps!
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Dear Sharina, We thank you for taking the time to write to us. We sincerely regret that you were not fully satisfied during your stay due to the water problem in your room. Please accept our apologies for this annoyance. Please note that we have taken note of your comments in order to raise awareness of our teams and avoid future disappointments. Kind regards Sandrine PRATLONG / Director
4 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Great place to stay - on 4th floor room 46 there was a small balcony and a view of notre dame . Lacked tea and coffee facilities in room
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Dear Customer, We would like to thank you for taking the time to share your comments regarding your recent stay at the Claude Bernard. Regarding your review, we are delighted that you had an excellent stay at our home and that you appreciated the balcony, the view of your room and the coffee facilities. We hope to welcome you back to the city of Light in the near future. Yours sincerely Céline Moreaud Manager
3 out of 5
by A verified traveler

Posted Oct 27, 2016 on Hotels
Comfortable room but bathroom slightly dirty.
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Dear Customer, We would like to thank you for taking the time to answer the form after your recent stay at the Hotel Claude Bernard Saint-Germain. We are delighted to read that you enjoyed your stay and we took note of your comment on which we have to improve. We hope to welcoming you soon. Best regards Céline Moreaud
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Oct 10, 2016
Location: Average walkers: Notre Dame, Louvre, Catacombs, AF. Energetic walk: Eiffel Tower. Easy Metro to CDG, Montmarte, etc Nearby: wine, bread, cheese shops
Staff very helpful and speak passable English. Close to Metro and walking distance to Alliance Francaise. Close to tourist areas yet within a km or 2 of nice local stores. Within a day or two you can get into a "local" routine. The café where people stop on the way to work for coffee and pastry is a wonderful way to start your day. Head out for a day of sightseeing or study and in the evening you are in easy walking distance to nice wine stores, fromagerie, boulangerie, etc. This is a very Europeen room. Old building, with some character. You can hear the street noise or people if they are loud or stomping. Overall, good room, very clean, excellent location, helpful staff.
Comment from Hotel Management
Oct 13, 2016 by celine, Hotel Management
Dear Customer, We would like to thank you very much for your detailed comment, regarding your stay at the Claude Bernard Saint-Germain. We are delighted to read that you appreciated our establishment and especially our helpful staff, your room very clean and our excellent location, . Your opinion is very important for us and are sure that we shall share it with our team. Looking forward to welcoming you again within the Claude Bernard Saint Germain, we send you our sincere greetings. Céline Moreaud Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Posted Sep 24, 2016
Pros: The staff and location
Cons: Nothing
Location: We were next to the Sorbonne and a short 10 walk to Norte dame and only 30 min walk to the Louvre
The staff at this hotel was amazing and tried to look after all our needs including opening our wine. The room was very small but typical of European hotels. The location was perfect as we could walk to most of the sights.
Comment from Hotel Management
Oct 5, 2016 by Céline Moreaud, Hotel Management
Dear Guest, Thank you for taking the time to share your recent experience at the Claude Bernard Saint-Germain. Reading your review, I am delighted to hear you thoroughly enjoyed your stay with us in the heart of Paris. We hope to welcome you back to the City of Light in the near future. Yours sincerely, Céline Moreaud Manager