We checked in to the hotel, and within 30 minutes, checked right back out. The room we were assigned did not look like any of the website photos - it was absolutely spartan, certainly not one of the redecorated rooms. We asked about changing rooms but were told they were all booked that night and we would need to talk to the manager the next day about possibly changing rooms. We were fine with a fifth floor room. We were not fine with:
- rickety, falling apart fan instead of air conditioning
- no room safe
- holes and tears in the curtains
- mold / mildew in the closet
- no decor in the room at all (I've seen better in hostels)
- severe water damage to the floor
- phone would only dial down to the desk, not out to local restaurants and stores (would have to go to the front desk to make such calls)
- tiny, wall-mounted desk
- tiny, wall-mounted bedside tables that looked like they were about to fall off the wall
- the fact that the website photos show cute, artsy decorated rooms, but the room we got looked like a prison cell
- the fact that the front desk person seemed to speak English well until we started to complain about the room, then suddenly he couldn't understand us
We knew this was an older hotel, so we came willing to make allowances for that, but this was absurd. Felt like a classic bait-and-switch. We couldn't get out of there fast enough. Really wish the hotel wasn't going to get paid for the 7 nights we didn't stay there.